> For the complete documentation index, see [llms.txt](https://docs.alemba.com/asm-eos-10.5/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.alemba.com/asm-eos-10.5/setup-and-configure-asm/setting-up-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/ipk-classes.md).

# IPK classes

IPK classes are used internally to classify each call as an Incident, a Problem, a Known Error or a Service Request. These grouping classes are defined in ASM Core. You cannot add or delete IPK classe

### Renaming an IPK class

{% hint style="info" %}

### Before you start

Ensure you are in the correct partition before applying the settings.

You must have **IPK Setup** selected in the Admin tab of your **General Access Security Role**.
{% endhint %}

1. Select ≡ > **Admin** > **System Administration**.

   The System Administration window appears.

   In the Explorer pane, expand **IPK Management**.
2. Select **IPK Classes** to open the window. The classifications are displayed, although you may find that one or more are already renamed.
3. Highlight the entry that you want to rename.
4. Type the name you want to assign for the selected IPK report grouping class.
5. Save the changes. Provide the Change Reasons if prompted to do so.