> For the complete documentation index, see [llms.txt](https://docs.alemba.com/asm-eos-10.5/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.alemba.com/asm-eos-10.5/setup-and-configure-asm/setting-up-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-action-types.md).

# Request Action Types

When request managers add a history item to a request, they can select an action type, providing a brief description of the activity the history item is recording.

Request action types can be system defined or you can define your own.

### Creating Request Action Types

{% hint style="info" %}

### Before you start

You must have **Workflow Management Set Up** enabled within your General Access Security Role to work with request action types.

As some parameters are read from the database at application start-up, you should always make changes to settings when there are no Analysts logged on to the system.
{% endhint %}

1. Select ≡ > **Admin** > **System Administration**. The System Administration window appears. In the Explorer pane, expand **Workflow Management**.
2. Select the **Request Action Types** option. The Request Action Types window appears, listing all existing action types.
3. Select the New icon. A row is added to the browse table, and the **Type** column is automatically set to **Person Defined**.
4. In the **Name** column, type a name for the action type you want to create.
5. Select to save the changes. Provide the Change Reasons if prompted to do so.

### Renaming Request Action Types

1. Select ≡ > **Admin** > **System Administration**. The System Administration window appears. In the Explorer pane, expand **Workflow Management**.
2. Select the **Request Action Types** option. The Request Action Types window appears,listing all existing action types.
3. Select the request action type you want to change.
4. In the **Name** column, overtype with the new name for the action type.
5. Select to save the changes. Provide the Change Reasons if prompted to do so.

### Deleting Request Action Types

{% hint style="warning" %}
You cannot delete a system defined action type.

You cannot restore a deleted action type; you would have to recreate it if necessary. If the action type is in use, the default is used in its place.
{% endhint %}

1. Select ≡ > **Admin** > **System Administration**. The System Administration window appears. In the Explorer pane, expand **Workflow Management**.
2. Select the **Request Action Types** option. The Request Action Types window appears, listing all existing action types.
3. Select the action type you want to delete.
4. Select the Delete icon . If you attempt to delete the system default, you will receive a warning message.
5. Select to save the changes. Provide the Change Reasons if prompted to do so.