> For the complete documentation index, see [llms.txt](https://docs.alemba.com/asm-eos-10.5/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.alemba.com/asm-eos-10.5/use-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.23-average-incident-resolution-time-by-priority.md).

# 8.23 Average incident resolution time by priority

| Dashboard Name       | Average incident resolution time by priority |
| -------------------- | -------------------------------------------- |
| Availability         | ASM All Version                              |
| Type                 | SQL                                          |
| Categorisation       | SDI                                          |
| Available Parameters | IPK Status, Logged Date, Priority            |

#### Description

The service desk routinely and consistently collects data about the time taken to resolve incidents analyzed by priority.

#### Requirements / Considerations / Specification / Configuration

| Type        | Information                                                                                                                                                                                                             |
| ----------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Requirement | IPK statuses to separate Incidents and Service Requests, this does not cover workflow driven requests as part of Request Fulfilment.                                                                                    |
| Config      | An SLA Matrix entitled ‘SLA Matrix by Priority’ which has Priority as x dimension and resolution time associated with the priorities. This does not have to be linked to an agreement.                                  |
| Spec        | A full 13 month of data (excluding the current month) is reportable. This is a rolling 13 months and allows comparison of previous year month to last reported month. A table for comparison against target is visible. |

#### Screenshots

!\[Chart, line chart

Description automatically generated]\(/files/IBmVxqeM3uZrwNbeZtgB)