8.43 Problem records created through proactive problem management

Dashboard Name

Problem records created through proactive problem management

Availability

ASM All Version

Type

SQL

Categorisation

SDI

Available Parameters

Logged Date

Description

The service desk or appropriate team, routinely collects and analyzes data about problem records that have been created as a result of proactive problem management.

Requirements / Considerations / Specification / Configuration

Type

Information

Requirement

AI OPS enabled and logging an IPK status call

Config

The target value can be set on a per customer basis by altering the ‘Target’ expression stored against the datasource in the Dashboard.

Spec

A full 13 month of data (excluding the current month) is reportable. This is a rolling 13 months and allows comparison of previous year month to last reported month

Screenshots

Unavailable

Copyright 2023 Alemba, ASM EOS 10.4