# 8.43 Problem records created through proactive problem management

| Dashboard Name       | Problem records created through proactive problem management |
| -------------------- | ------------------------------------------------------------ |
| Availability         | ASM All Version                                              |
| Type                 | SQL                                                          |
| Categorisation       | SDI                                                          |
| Available Parameters | Logged Date                                                  |

#### Description

The service desk or appropriate team, routinely collects and analyzes data about problem records that have been created as a result of proactive problem management.

#### Requirements / Considerations / Specification / Configuration

| Type        | Information                                                                                                                                                          |
| ----------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Requirement | AI OPS enabled and logging an IPK status call                                                                                                                        |
| Config      | The target value can be set on a per customer basis by altering the ‘Target’ expression stored against the datasource in the Dashboard.                              |
| Spec        | A full 13 month of data (excluding the current month) is reportable. This is a rolling 13 months and allows comparison of previous year month to last reported month |

#### Screenshots

Unavailable


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.alemba.com/asm-eos-10.5/use-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.43-problem-records-created-through-proactive-problem-management.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.