> For the complete documentation index, see [llms.txt](https://docs.alemba.com/asm-gaia-10.4/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.alemba.com/asm-gaia-10.4/setup-and-configure-asm/designing-configuring-your-system/common-asm-use-cases-and-solutions/use-cases-knowledge-management.md).

# Use Cases - Knowledge Management

Your organization can implement Knowledge Management using ASM, and quickly realize lower Total Cost of Support (TCoS), First Call Close Rates (FCCR), and improvement in many other metrics and KPI.