> For the complete documentation index, see [llms.txt](https://docs.alemba.com/asm-gaia-10.4/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.alemba.com/asm-gaia-10.4/setup-and-configure-asm/installation-and-upgrade/about-the-polling-services.md).

# About the Polling Services

The following ASM services are installed automatically when you run the installer:

<table data-header-hidden><thead><tr><th width="208"></th><th></th></tr></thead><tbody><tr><td>ASM Service</td><td>Tasks performed by the service</td></tr><tr><td><strong>Administrative</strong></td><td>Parent service for all ASM Core services</td></tr><tr><td><strong>Config Portability</strong></td><td>Processing configuration portability export and import</td></tr><tr><td><strong>Connector</strong></td><td>Service for connectors, such as Federated CMDB and Event Management</td></tr><tr><td><strong>Core</strong></td><td><p>A number of tasks, including:</p><ul><li>Executing escalation and depreciation tasks</li><li>Sending Knowledge review notification</li><li>Sending Bulletin Board activation notification</li><li>Creating scheduled requests</li><li>Activity log and session expiry tasks</li><li>Creating Calls or Requests when CMDB thresholds are exceeded</li></ul></td></tr><tr><td><strong>Custom</strong></td><td>A polling service for customizations that require polling</td></tr><tr><td><strong>Escalation</strong></td><td>Processing service level management events</td></tr><tr><td><strong>KB Import</strong></td><td>Service for importing files to create Knowledge Articles</td></tr><tr><td><strong>Messaging</strong></td><td><p>A number of tasks including:</p><ul><li>Generating user surveys</li><li>Sending and receiving email and pager messages</li></ul></td></tr><tr><td><strong>AI Ops</strong></td><td>Processing AI Ops rules</td></tr><tr><td><strong>Workflow</strong></td><td><p>Activating Tasks, including:</p><ul><li>Reset delay times</li><li>Close delay tasks when target time is reached</li><li>Close active tasks set to auto close</li><li>Activate task dependencies on closure</li><li>Close redundant tasks</li><li>Reopen recursive tasks</li></ul></td></tr></tbody></table>

### Setting the polling service startup type

A service can start automatically or manually. You set this up on the **Services** window.&#x20;

1. Open **Control Panel** from the Windows Start menu.
2. Select **System and Security** and then **Administrative Tools**.
3. From the **Administrative Tools** list, select **Services** to bring up the Services window.
4. Right-click the service you want to set, and select **Properties** from the menu displayed.

   The **\<Service Name> Properties** window appears.
5. From the **Startup type** list, select:
   * **Automatic** to start the service automatically
   * **Manual** to enable system admins to run the service when required&#x20;
   * **Disabled** to prevent the service from running

Some services will start automatically when the ASM Core server is re-started, if the startup type is set to **Automatic**.

### Stopping a polling service

To manually stop a service:

1. Open **Control Panel** from the Windows Start menu.
2. Select **System and Security** and then **Administrative Tools**.
3. From the **Administrative Tools** list, select **Services** to view the Services window.
4. Right-click the service you want to stop, then select **Stop** on the shortcut menu.


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