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# 8.43 Problem records created through proactive problem management

| Dashboard Name       | Problem records created through proactive problem management |
| -------------------- | ------------------------------------------------------------ |
| Availability         | ASM All Version                                              |
| Type                 | SQL                                                          |
| Categorisation       | SDI                                                          |
| Available Parameters | Logged Date                                                  |

#### Description

The service desk or appropriate team, routinely collects and analyzes data about problem records that have been created as a result of proactive problem management.

#### Requirements / Considerations / Specification / Configuration

| Type        | Information                                                                                                                                                          |
| ----------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Requirement | AI OPS enabled and logging an IPK status call                                                                                                                        |
| Config      | The target value can be set on a per customer basis by altering the ‘Target’ expression stored against the datasource in the Dashboard.                              |
| Spec        | A full 13 month of data (excluding the current month) is reportable. This is a rolling 13 months and allows comparison of previous year month to last reported month |

#### Screenshots

Unavailable