# Nano Matching Panel

Calls and Knowledge Articles are matched on the Type, Service, and Configuration Item of the call being worked on by the analyst in Nano

### Enabling Matching Panel for Nano

1. Select > **Admin** > **System Administration**. The System Administration window appears.

   In the Explorer pane, expand **Preview Features/Advanced Options.**
2. Select **Settings** to display **Preview Features Settings** window.
3. Select the check box for **Nano Matching Panel**.
4. Select  to save the changes. Provide the Change Reasons if prompted to do so.

Analysts in Nano now see two buttons on the toolbar in the Call Details window.

### Using Nano Matching Panels

#### Matching Calls Panel

1. Analysts in Nano can open the Matching Calls panel by selecting it on the Call Details toolbar.\
   Calls that have a matching Configuration Item, Service, or Type are displayed in the panel. 

<figure><img src="https://content.gitbook.com/content/xP0IZ1PKDWM22PFPFi0l/blobs/d29AkG1Tp1gPzOPLP4IG/Screenshot%202023-03-21%20at%2012.19.27%20PM.png" alt=""><figcaption></figcaption></figure>

2. Calls with three (3) matching fields are listed first, followed by calls with two (2), and calls with one (1) matching field are listed last.

<figure><img src="https://content.gitbook.com/content/xP0IZ1PKDWM22PFPFi0l/blobs/RwzwZeov1chWRHX4gWnV/Screenshot%202023-03-21%20at%2012.20.23%20PM.png" alt=""><figcaption></figcaption></figure>

3. To view details of the matching call Analysts select it from the list. The call details open in a new tab.

#### Matching Knowledge Panel

1. Analysts in Nano can open the Matching Knowledge panel by selecting it on the Call Details toolbar.

<figure><img src="https://content.gitbook.com/content/xP0IZ1PKDWM22PFPFi0l/blobs/GEINHLIAxpzNophOOn4N/Screenshot%202023-03-21%20at%2012.19.27%20PM.png" alt=""><figcaption></figcaption></figure>

2. Knowledge articles that have a matching Service, or Type are displayed in the panel.&#x20;
3. KBs with two (2) matching fields are listed first, KBs with one (1) matching field are listed last.

<figure><img src="https://content.gitbook.com/content/xP0IZ1PKDWM22PFPFi0l/blobs/DT1FpSNhbniRbMuo9eRy/Screenshot%202023-03-21%20at%2012.20.04%20PM.png" alt=""><figcaption></figcaption></figure>

4. To view details of the matching knowledge article, Analysts select it from the list. The knowledge details open in a new tab.

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