Synonyms
With the right permissions, you can maintain a list of synonyms that can be defined for a keyword. Synonyms can be attached to Knowledge Bank articles and used to search for articles.
How to Create a Synonym List for Keyword Taxonomy
Enhancing the search-ability of your Knowledge Base can be achieved by creating a Synonym List for your Keyword Taxonomy. Here's how:
Important Note:
While this process enhances search functionality by creating a web of related terms, remember that deletions are irreversible. If a synonym is mistakenly deleted, it must be manually re-added following the steps outlined.
By integrating synonyms into your Keyword Taxonomy, you significantly improve the search effectiveness within your Knowledge Base, making information retrieval more intuitive and user-friendly.
Adding a Synonym
Select the Menu button, then Admin, and then select System Administration. The System Administration window is displayed.
Expand the Text Retrieval group, scrolling down if necessary.
From within the Text Retrieval group, select Synonyms. A browse table appears, with all of the keywords on the system with synonyms.
Select the New icon. The Select Keyword dialog box appears with a list of all the keywords that have been defined for your system.
At Keyword, select the keyword for which you want to define a synonym. The entry is highlighted.
Select Ok. The dialog box closes and the selected keywords are added to the Keyword list on the Synonyms window. Key the synonym for the keywords in the Synonym list. (You may like to adjust the column widths to see all of the columns.)
Repeat to add more synonyms. You can select the same keyword again if you wish to have several synonyms for the same keyword.
Select to save the changes. Provide the Change Reasons if prompted to do so.
The list is redisplayed, with your new synonyms listed in uppercase.
Deleting a Synonym
You cannot reverse this procedure. If you deleted a word by mistake, you have to re-create the entry by adding the word to the list.
Select the Menu button, then Admin, and then select System Administration. The System Administration window is displayed.
Expand the Text Retrieval group, scrolling down if necessary.
From within the Text Retrieval group, select Synonyms. A browse table appears, with all of the keywords on the system with synonyms.
Select the synonym you want to delete and then select the Delete icon.
The entry disappears, but the changes are not permanent until you save the changes.
Repeat for each synonym you want to delete.
Select to save the changes. Provide the Change Reasons if prompted to do so.
The list is redisplayed and the changes are permanent.
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