8.27 Comparison of service level targets to performance
Dashboard Name | Comparison of service level targets to performance |
Availability | ASM All Version |
Type | SQL |
Categorisation | SDI |
Available Parameters | Priority, Date, SLA Agreement |
Description
The service desk routinely and consistently collects data about its service level commitments and compares it to its actual performance results.
Requirements / Considerations / Specification / Configuration
Type | Information |
Requirement | Service Level Agreements |
Config | Standard Service Level Management for SLA |
Spec | A full 13 month of data (excluding the current month) is reportable. This is a rolling 13 months and allows comparison of previous year month to last reported month. |
