8.33 Monitoring Incidents caused by changes measured against target
Dashboard Name | Monitoring incidents caused by changes measured against target |
Availability | ASM All Version |
Type | SQL |
Categorisation | SDI 8.33 |
Available Parameters | Workflow Process, Logged Date, Target |
Description
The service desk routinely and consistently collects data about the percentage of incidents caused by changes and compares the result to its established baseline.
Requirements / Considerations / Specification / Configuration
Type | Information |
Requirement | Change management via ASM workflow |
Config | Incidents need to be linked to a parent change request in order for the values to be populated. The target value in the dashboard can be altered in SyncFusion by changing the value in the underlying expression in the datasource (expression name is Target) |
Spec | No of incidents raised per month (13 month rolling, Incidents per process (all 13 months by default) and by process and request title against target |
