How the Logging Analyst is Determined on an Incoming Email

The following table summarizes who is considered as the logging Analyst for a call logged through incoming email.

Person sending call

Use Linked Analyst is deselected

Use Linked Analyst is selected

Analyst only, or person flagged both as an Analyst and a User

The logging Analyst is the person specified in the Default Logging Analyst field.

The logging Analyst is the person sending the email

User only

The logging Analyst is the person specified in the Default Logging Analyst field.

The logging Analyst is the person specified in the Default Logging Analyst field.