# Outstanding Item Searches

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### Before you start

To view calls you must have **IPK Analyst** selected in the Options tab of your **IPK Management Security Role**.

To view calls owned by other analysts, or by your group(s), you must have **View Others' Calls** and **View Groups' Calls**selected in the Options tab of your **IPK Management Security Role**.

To view requests and tasks you must have **Workflow Analyst** selected in the Shared tab of your **Workflow Management Security Role**.

To view requests and tasks owned by other analysts, or by your group(s), you must have the following options selected in the respective tabs of your**Workflow Management Security Role**: **View Other's Requests** and **View Group's Requests** in the Requests tab; **View Other's Tasks**and **View Group's Tasks** in the Tasks tab.
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1. Select menu and then **View** ![](/files/EyPJqbMYsj7w9uVWQpOF) to display the submenu.
2. The menu options for parts of the application to which you do not have access are disabled.
3. Choose which **Outstanding** window you want to view, or view your **Workload** (an aggregate of all your work items).
4. The relevant window appears, with your username at the top of the Explorer pane, and a list of ways in which you can filter the results.
   * Your Groups Calls - All items assigned to your group
   * Forum Watched Calls - All items you are currently watching
5. Beneath this is a choice of what status items you want to view.

<table><thead><tr><th width="257">Escalated Items</th><th>Items that are outstanding for you and have exceeded your organization’s service goals</th></tr></thead><tbody><tr><td>Suspended Items</td><td>Items that are outstanding for you and were suspended while actioning (forwarding or deferring) the item</td></tr><tr><td>Suspended Group's Items</td><td>Items that are outstanding for your group and were suspended while actioning (forwarding or deferring) the item</td></tr><tr><td>Delegated Items</td><td>If you are named as a delegate for another Analyst's calls or tasks, you can also view items that have been delegated to you</td></tr></tbody></table>

Depending on your choices, the following further filters are displayed lower down the explorer pane. Select as necessary.

<table data-header-hidden><thead><tr><th width="255"></th><th></th></tr></thead><tbody><tr><td>Your Items</td><td><p>Items assigned to you</p><p>This appears for <strong>Outstanding</strong> Items and <strong>Suspended</strong> Items.</p></td></tr><tr><td>Forward to You</td><td><p>Items forwarded to you</p><p>This appears for <strong>Outstanding</strong> Items and <strong>Suspended</strong> Items.</p></td></tr><tr><td>Forward to Your Group</td><td><p>Items forwarded to your group</p><p>This appears for <strong>Outstanding</strong> Items and <strong>Suspended</strong> Items.</p></td></tr><tr><td>Forward Internally</td><td><p>Items forwarded internally</p><p>This appears for <strong>Outstanding</strong> Items and <strong>Suspended</strong> Items.</p></td></tr><tr><td>Resolution Breach</td><td><p>Items for which the agreed timescale for resolution has been breached</p><p>This appears for <strong>Escalated</strong> Items.</p></td></tr><tr><td>First Call Back Breach</td><td><p>Items for which the agreed timescale for resolution has been breached</p><p>This appears for <strong>Escalated</strong> Items.</p></td></tr><tr><td>Response Breach</td><td><p>Items for which the agreed timescale for resolution has been breached</p><p>This appears for <strong>Escalated</strong> Items.</p></td></tr><tr><td>Resolution</td><td><p>Items awaiting resolution</p><p>This appears for <strong>Escalated</strong> Items.</p></td></tr><tr><td>First Call Back</td><td><p>Items awaiting First Call Back</p><p>This appears for <strong>Escalated</strong> Items.</p></td></tr><tr><td>Response</td><td><p>Items awaiting response</p><p>This appears for <strong>Escalated</strong> Items.</p></td></tr><tr><td>Action</td><td><p>Items awaiting action</p><p>This appears for <strong>Escalated</strong> Items.</p></td></tr><tr><td>Action Breach</td><td><p>Items for which the agreed timescale for action has been breached</p><p>This appears for <strong>Escalated</strong> Items.</p></td></tr></tbody></table>

6. As you check the boxes in the Explorer pane, the results pane will update to display the details.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/getting-started/searching-for-items/outstanding-item-searches.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.