> For the complete documentation index, see [llms.txt](https://docs.alemba.com/asm-hermes/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal/logging-and-reviewing-tickets-and-tasks-approvals/cloning-your-tickets.md).

# Cloning Your Tickets

In some cases, you will log a similar ticket many times.  Such as for Software patches, for example.  To make this easier, you can clone a ticket you have already logged and submit it as new.

{% hint style="info" %}
The Ticket must be open and not in a Resolved or Closed state.

The ability to Clone tickets os configured by your organization and may not be available to your profile.  If this is a function you believe you should have, please see you ASM System Admin.
{% endhint %}

To locate a ticket to clone, simply search for it in your open tickets.

1. Open the ticket you want to clone.
2. Click the "**Clone**" button

<figure><img src="https://1375663122-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhlW9jKl7dcDggHAPhNU9%2Fuploads%2FLa1y53v7cYtiDTVUQXrx%2FScreenshot%202024-11-05%20at%208.39.59%20AM.jpg?alt=media&amp;token=e67450d3-37fe-4dfe-bbd9-392852ea5cd9" alt=""><figcaption></figcaption></figure>

3. A new ticket will load with all of the previously entered details.  Update that which is necessary, then, click "**Submit**".

<figure><img src="https://1375663122-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhlW9jKl7dcDggHAPhNU9%2Fuploads%2Fa5xvyUvdc114ie6yPde9%2FScreenshot%202024-11-05%20at%208.42.00%20AM.png?alt=media&amp;token=9fb91bd4-35cb-4a30-a086-ce044383daed" alt=""><figcaption></figcaption></figure>