# ITSM Solutions

- [Example Solutions - Best Practices for a Successful Outcome](/asm-hermes/itsm-solutions/asm-solutions.md): On the following pages, you will find some common use cases and suggested solutions for implementing them.  Each use case will be outlined in ITIL v4 compliance.
- [Managing Changes to your ASM Application](/asm-hermes/itsm-solutions/asm-solutions/managing-changes-to-your-asm-application.md)
- [Business Continuity Planning](/asm-hermes/itsm-solutions/asm-solutions/business-continuity-planning.md): Business and Service Continuity plans ensure the availabilty and performance of a given service is maintained at sufficient levels in case of disaster.
- [Capacity Planning](/asm-hermes/itsm-solutions/asm-solutions/capacity-planning.md): When planning your IT asset capacity requirements, it's important to consider various risk factors that may impact your operations.
- [Change Management](/asm-hermes/itsm-solutions/asm-solutions/change-management.md): IT Change Management is a systematic approach designed to manage changes in an organization's IT infrastructure and estate.
- [Planning Change Management](/asm-hermes/itsm-solutions/asm-solutions/change-management/planning-change-management.md): Deciding to implement Change Management can be a daunting task. ASM is preconfigured to allow you to get the most out of your Change Management Implementation.
- [Build Your Workflow](/asm-hermes/itsm-solutions/asm-solutions/change-management/step-3-build-your-workflow.md)
- [Dynamic Ticket Routing](/asm-hermes/itsm-solutions/asm-solutions/dynamic-ticket-routing.md): The Ask a Question Feature is one of several ways you can configure Dynamic Call routing where the Organization does not want the user to choose from many options, but rather only have 1.
- [Environmental Impact Analysis (for TBL Accounting)](/asm-hermes/itsm-solutions/asm-solutions/environmental-impact-analysis-for-tbl-accounting.md): EIA is a method used to measure and account for the environmental impact of business operations alongside social and economic factors.
- [Knowledge Management](/asm-hermes/itsm-solutions/asm-solutions/knowledge-management.md): Your organization can implement Knowledge Management using ASM, and quickly realize lower Total Cost of Support (TCoS), First Call Close Rates (FCCR), and improvement in many other metrics and KPI.
- [Planning Knowledge Management](/asm-hermes/itsm-solutions/asm-solutions/knowledge-management/planning-knowledge-management.md): Deciding to implement Knowledge Management can be a daunting task. ASM is preconfigured to allow you to get the most out of Knowledge Management
- [Major Incident Management](/asm-hermes/itsm-solutions/asm-solutions/major-incident-management.md): You can setup Major Incident management easily in ASM
- [Configure Major Incident Management](/asm-hermes/itsm-solutions/asm-solutions/major-incident-management/configure-major-incident-management.md): You can setup Major Incident management easily in ASM
- [Allow Users to Subscribe to MI](/asm-hermes/itsm-solutions/asm-solutions/major-incident-management/allow-users-to-subscribe-to-mi.md)
- [Project Management](/asm-hermes/itsm-solutions/asm-solutions/project-management.md): ASM can link Programs and Projects in several ways depending on your organization's specific need. You can perform Project Management with or without the MPO Integration.
- [ASM Project Management How-To Videos](/asm-hermes/itsm-solutions/asm-solutions/project-management/asm-project-management-how-to-videos.md)
- [Service Validation and Testing](/asm-hermes/itsm-solutions/asm-solutions/service-validation-and-testing.md): The purpose of Service Validation and Testing is to ensure that new or changed products and services meet defined requirements.
- [Example Configuration](/asm-hermes/itsm-solutions/asm-solutions/service-validation-and-testing/example-configuration.md): Below is a sample Configuration for Service Validation and Testing
- [User Survey Systems](/asm-hermes/itsm-solutions/asm-solutions/user-survey-systems.md): ASM ships with a fully developed survey capability.  Surveys can be automated, or sent manually/Ad-hoc.
- [Planning and Implementing Surveys](/asm-hermes/itsm-solutions/asm-solutions/user-survey-systems/planning-and-implementing-surveys.md): ASM Ships with 96 fields for conducting both quantitative and qualitative surveys.
- [Survey Fields and Configuration](/asm-hermes/itsm-solutions/asm-solutions/user-survey-systems/survey-fields-and-configuration.md)
- [Workforce and Talent Management](/asm-hermes/itsm-solutions/asm-solutions/workforce-and-talent-management.md): The purpose of Workforce and Talent Management is to ensure the organization has the right people, with the appropriate skills and knowledge, in the correct roles to support its business objectives.
- [Example Configuration](/asm-hermes/itsm-solutions/asm-solutions/workforce-and-talent-management/example-configuration.md): Below is a sample configuration for Workforce and Talent Management
- [2-Part Call Close Process](/asm-hermes/itsm-solutions/asm-solutions/2-part-call-close-process.md): 2 part, or 2 stage ticket closure ensures that although the issue has been resolved, it is reviewed and formally closed by an analyst with the appropriate closing permissions.
- [Incident Management](/asm-hermes/itsm-solutions/asm-solutions/incident-management.md): Implementing Incident Management in ASM - From the beginning
- [Planning Your Incident Management Implementation](/asm-hermes/itsm-solutions/asm-solutions/incident-management/planning-your-incident-management-implementation.md)
- [Setup IPK Management](/asm-hermes/itsm-solutions/asm-solutions/incident-management/setup-ipk-management.md)
- [Build Screens to Support IPK](/asm-hermes/itsm-solutions/asm-solutions/incident-management/build-screens-to-support-ipk.md)