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Build Screens to Support IPK

Audience: Incident Manager, Service Desk Manager, Service Delivery Manager, Alemba Service Manager Administrator(s)

Time to Complete: Varies, Average 3-5 days (Including screens build and UAT)

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This topic covers configuring ASM for Incident Management. For help performing actions related to Incident management, please see:

Overview of ASMs Incident Management Capabilityarrow-up-right (Video)

LogoUsing ASM Core | ASM Hermesdocs.alemba.comchevron-right
LogoManaging Your Tickets - Calls and IPK | ASM Hermesdocs.alemba.comchevron-right

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ASM Screen Designer

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Remember: While almost anything is possible in ASM Screen Designer and you can be as detailed as you need to be, someone will need to maintain your system and your screens for many years. Avoid overly complex configurations and screens and capture only what is truly required. Your future System Administrators will thank you

LogoCall Screen Sets | ASM Hermesdocs.alemba.comchevron-right
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Do not delete system fields, you may hide them using the Field Properties in Screen Designer

LogoASM System Fields for Call Screens | ASM Hermesdocs.alemba.comchevron-right

If Enable Call Screen Set on Explorer is selected in the IPK Settings window, analysts can switch between the defined screen sets when logging or updating a call.

You can link screen sets to IPK statuses/streams, or link screen sets to a statuses/types/streams.

LogoConfiguring Fields | ASM Hermesdocs.alemba.comchevron-right
LogoCreating a Custom Field | ASM Hermesdocs.alemba.comchevron-right
LogoDynamic Screens | ASM Hermesdocs.alemba.comchevron-right
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