> For the complete documentation index, see [llms.txt](https://docs.alemba.com/asm-hermes/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/knowledge-management.md).

# Knowledge Management

This section is designed to show you how to take the capabilities of ASM and leverage them to solve your own business and process issues.  Each section gives a condensed, self-guided workshop on implementing the given capability.  Many times, the content will refer you to specific ASM Product Documentation pages, rather than repeat what has already been documented. 

The videos below will give you an overview of the KB Capability, and the pages that follow will walk you through planning and configuring your implementation.

{% hint style="info" %}
Contact Professional Services at <info@alemba.com> if you want more information, details, or design specifics.
{% endhint %}

## Ways to Create Knowledge in ASM

{% @arcade/embed flowId="7bTHv53Mq4LiOk8dW2AX" url="<https://app.arcade.software/share/7bTHv53Mq4LiOk8dW2AX>" %}

## Suggested Knowledge and the Self Service Portal

{% @arcade/embed flowId="txVq6j3BBBwfuhhzxDR9" url="<https://app.arcade.software/share/txVq6j3BBBwfuhhzxDR9>" %}

## An Overview of the fields and Configuration of the Knowledge Screens

{% @arcade/embed flowId="spb6Wx9rO1J60skzBn1P" url="<https://app.arcade.software/share/spb6Wx9rO1J60skzBn1P>" %}


---

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