# Knowledge Management

This section is designed to show you how to take the capabilities of ASM and leverage them to solve your own business and process issues.  Each section gives a condensed, self-guided workshop on implementing the given capability.  Many times, the content will refer you to specific ASM Product Documentation pages, rather than repeat what has already been documented. 

The videos below will give you an overview of the KB Capability, and the pages that follow will walk you through planning and configuring your implementation.

{% hint style="info" %}
Contact Professional Services at <info@alemba.com> if you want more information, details, or design specifics.
{% endhint %}

## Ways to Create Knowledge in ASM

{% @arcade/embed flowId="7bTHv53Mq4LiOk8dW2AX" url="<https://app.arcade.software/share/7bTHv53Mq4LiOk8dW2AX>" %}

## Suggested Knowledge and the Self Service Portal

{% @arcade/embed flowId="txVq6j3BBBwfuhhzxDR9" url="<https://app.arcade.software/share/txVq6j3BBBwfuhhzxDR9>" %}

## An Overview of the fields and Configuration of the Knowledge Screens

{% @arcade/embed flowId="spb6Wx9rO1J60skzBn1P" url="<https://app.arcade.software/share/spb6Wx9rO1J60skzBn1P>" %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/knowledge-management.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.