Planning Knowledge Management

Deciding to implement Knowledge Management can be a daunting task. ASM is preconfigured to allow you to get the most out of Knowledge Management

Contact Professional Services at [email protected] if you want more information, details, or design specifics.

The main things to consider when planning to implement KM is:

• Will any of the content be available to the customer/user community?

• Will there be a KM team and moderators or will it be self-documenting

• What kinds of articles will I want?

• Will we need to import articles (contact Alemba Support)?

• How will it be maintained - what is the frequency that articles will need to be reviewed

• How will we handle notifications, Feedback and updates?