# ASM Hermes

## ASM Hermes

- [Welcome to ASM HERMES!](https://docs.alemba.com/asm-hermes/readme.md): Everything you need to know about Alemba Service Manager 10.6, HERMES. You'll love it..
- [HERMES 10.2025.Q4 Release Notes](https://docs.alemba.com/asm-hermes/readme/hermes-10-2025-q4-release-notes.md): ASM Hermes 10.2025.Q4 (former 10.6.9) General Availability Release Notes. Please Click on the link below for the full list of items in ASM HERMES 10.2025.Q4 General Availability Release
- [10.6.9.14735 OCT 24 RC Release Notes](https://docs.alemba.com/asm-hermes/readme/hermes-10-2025-q4-release-notes/10.6.9.14735-oct-24-rc-release-notes.md): Release notes for Hermes 10.6.9 October Release Candidate 10.6.9.14735
- [10.6.9.14875 NOV 24 RC Release Notes](https://docs.alemba.com/asm-hermes/readme/hermes-10-2025-q4-release-notes/10.6.9.14875-nov-24-rc-release-notes.md): Release notes for Hermes 10.6.9 November Release Candidate 10.6.9.14875
- [HERMES 10.6.8 Release Notes](https://docs.alemba.com/asm-hermes/readme/hermes-10.6.8-release-notes.md): ASM Hermes 10.6.8 Release Notes. This release introduces What's New, Improvements, Bug Fixes, Deprecated features . Please Click on the link below for the full list of items in ASM Hermes 10.6.8
- [10.6.8.14379 AUG 24 MR Release Notes](https://docs.alemba.com/asm-hermes/readme/hermes-10.6.8-release-notes/10.6.8.14379-aug-24-mr-release-notes.md): Release Notes for What's New, Improvements, Bug Fixes, Deprecated Features in ASM Hermes 10.6.8 August 2024 Maintenance Release.
- [10.6.8.14627 SEPT 24 MR Release Notes](https://docs.alemba.com/asm-hermes/readme/hermes-10.6.8-release-notes/10.6.8.14627-sept-24-mr-release-notes.md): Release Notes for What's New, Improvements, Bug Fixes, Deprecated Features in ASM Hermes 10.6.8 September 2024 Maintenance Release.
- [10.6.8.14701 OCT 24 MR Release Notes](https://docs.alemba.com/asm-hermes/readme/hermes-10.6.8-release-notes/10.6.8.14701-oct-24-mr-release-notes.md): Release Notes for What's New, Improvements, Bug Fixes, Deprecated Features in ASM Hermes 10.6.8 October 2024 Maintenance Release.
- [10.6.8.14800 OCT 24 2 MR Release Notes](https://docs.alemba.com/asm-hermes/readme/hermes-10.6.8-release-notes/10.6.8.14800-oct-24-2-mr-release-notes.md): Release Notes for Bug Fixes in ASM Hermes 10.6.8 October 2 2024 Maintenance Release.
- [10.6.8.14879 NOV 24 MR Release Notes](https://docs.alemba.com/asm-hermes/readme/hermes-10.6.8-release-notes/10.6.8.14879-nov-24-mr-release-notes.md): Release Notes for Bug Fixes in ASM Hermes 10.6.8 November 2024 Maintenance Release.
- [10.6.8.14901 N0V 24 2 MR Release Notes](https://docs.alemba.com/asm-hermes/readme/hermes-10.6.8-release-notes/10.6.8.14901-n0v-24-2-mr-release-notes.md): Release Notes for Bug Fixes in ASM Hermes 10.6.8 November 2 2024 Maintenance Release.
- [10.6.8.15038 DEC 24 MR Release Notes](https://docs.alemba.com/asm-hermes/readme/hermes-10.6.8-release-notes/10.6.8.15038-dec-24-mr-release-notes.md): Release Notes for New Features, Improvements and Bug Fixes in ASM Hermes 10.6.8 December 2024 Maintenance Release.
- [10.6.8.15097 JAN 25 MR Release Notes](https://docs.alemba.com/asm-hermes/readme/hermes-10.6.8-release-notes/10.6.8.15097-jan-25-mr-release-notes.md): Release Notes for Improvements and Bug Fixes in ASM Hermes 10.6.8 January 2025 Maintenance Release.
- [10.6.8.15121 JAN 2 25 MR Release Notes](https://docs.alemba.com/asm-hermes/readme/hermes-10.6.8-release-notes/10.6.8.15121-jan-2-25-mr-release-notes.md): Release Notes for an additional bug fix in ASM Hermes 10.6.8 January 2 2025 Maintenance Release.
- [10.6.8.15289 FEB 25 MR Release Notes](https://docs.alemba.com/asm-hermes/readme/hermes-10.6.8-release-notes/10.6.8.15289-feb-25-mr-release-notes.md): Release Notes for an additional bug fix in ASM Hermes 10.6.8 February 2025 Maintenance Release.
- [10.6.8.15348 FEB 2 25 MR Release Notes](https://docs.alemba.com/asm-hermes/readme/hermes-10.6.8-release-notes/10.6.8.15348-feb-2-25-mr-release-notes.md): Release Notes for additional bug fixes in ASM Hermes 10.6.8 February 2 2025 Maintenance Release.
- [10.6.8.15509 MAR 25 MR Release Notes](https://docs.alemba.com/asm-hermes/readme/hermes-10.6.8-release-notes/10.6.8.15509-mar-25-mr-release-notes.md): Release Notes for additional bug fixes in ASM Hermes 10.6.8 March 2025 Maintenance Release.
- [10.6.8.15572 APRIL 25 MR Release Notes](https://docs.alemba.com/asm-hermes/readme/hermes-10.6.8-release-notes/10.6.8.15572-april-25-mr-release-notes.md): Release Notes for additional bug fixes in ASM Hermes 10.6.8 April 2025 Maintenance Release.
- [10.6.8.15788 MAY 25 MR Release Notes](https://docs.alemba.com/asm-hermes/readme/hermes-10.6.8-release-notes/10.6.8.15788-may-25-mr-release-notes.md): Release Notes for additional bug fixes in ASM Hermes 10.6.8 May 2025 Maintenance Release.
- [ASM Video Library](https://docs.alemba.com/asm-hermes/readme/asm-video-library.md): Browse the videos below for quick access.  Many videos will auto-run with a voice over, while others will require your interaction to advance. Flashing hotspots generally indicate input needed.
- [ASM Security & Compliance](https://docs.alemba.com/asm-hermes/readme/asm-security-and-compliance.md)
- [Security Penetration Test Reports](https://docs.alemba.com/asm-hermes/readme/asm-security-and-compliance/security-penetration-test-reports.md)
- [2025](https://docs.alemba.com/asm-hermes/readme/asm-security-and-compliance/security-penetration-test-reports/2025.md)
- [Example Solutions - Best Practices for a Successful Outcome](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions.md): On the following pages, you will find some common use cases and suggested solutions for implementing them.  Each use case will be outlined in ITIL v4 compliance.
- [Managing Changes to your ASM Application](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/managing-changes-to-your-asm-application.md)
- [Business Continuity Planning](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/business-continuity-planning.md): Business and Service Continuity plans ensure the availabilty and performance of a given service is maintained at sufficient levels in case of disaster.
- [Capacity Planning](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/capacity-planning.md): When planning your IT asset capacity requirements, it's important to consider various risk factors that may impact your operations.
- [Change Management](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/change-management.md): IT Change Management is a systematic approach designed to manage changes in an organization's IT infrastructure and estate.
- [Planning Change Management](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/change-management/planning-change-management.md): Deciding to implement Change Management can be a daunting task. ASM is preconfigured to allow you to get the most out of your Change Management Implementation.
- [Build Your Workflow](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/change-management/step-3-build-your-workflow.md)
- [Dynamic Ticket Routing](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/dynamic-ticket-routing.md): The Ask a Question Feature is one of several ways you can configure Dynamic Call routing where the Organization does not want the user to choose from many options, but rather only have 1.
- [Environmental Impact Analysis (for TBL Accounting)](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/environmental-impact-analysis-for-tbl-accounting.md): EIA is a method used to measure and account for the environmental impact of business operations alongside social and economic factors.
- [Knowledge Management](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/knowledge-management.md): Your organization can implement Knowledge Management using ASM, and quickly realize lower Total Cost of Support (TCoS), First Call Close Rates (FCCR), and improvement in many other metrics and KPI.
- [Planning Knowledge Management](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/knowledge-management/planning-knowledge-management.md): Deciding to implement Knowledge Management can be a daunting task. ASM is preconfigured to allow you to get the most out of Knowledge Management
- [Major Incident Management](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/major-incident-management.md): You can setup Major Incident management easily in ASM
- [Configure Major Incident Management](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/major-incident-management/configure-major-incident-management.md): You can setup Major Incident management easily in ASM
- [Allow Users to Subscribe to MI](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/major-incident-management/allow-users-to-subscribe-to-mi.md)
- [Project Management](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/project-management.md): ASM can link Programs and Projects in several ways depending on your organization's specific need. You can perform Project Management with or without the MPO Integration.
- [ASM Project Management How-To Videos](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/project-management/asm-project-management-how-to-videos.md)
- [Service Validation and Testing](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/service-validation-and-testing.md): The purpose of Service Validation and Testing is to ensure that new or changed products and services meet defined requirements.
- [Example Configuration](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/service-validation-and-testing/example-configuration.md): Below is a sample Configuration for Service Validation and Testing
- [User Survey Systems](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/user-survey-systems.md): ASM ships with a fully developed survey capability.  Surveys can be automated, or sent manually/Ad-hoc.
- [Planning and Implementing Surveys](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/user-survey-systems/planning-and-implementing-surveys.md): ASM Ships with 96 fields for conducting both quantitative and qualitative surveys.
- [Survey Fields and Configuration](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/user-survey-systems/survey-fields-and-configuration.md)
- [Workforce and Talent Management](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/workforce-and-talent-management.md): The purpose of Workforce and Talent Management is to ensure the organization has the right people, with the appropriate skills and knowledge, in the correct roles to support its business objectives.
- [Example Configuration](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/workforce-and-talent-management/example-configuration.md): Below is a sample configuration for Workforce and Talent Management
- [2-Part Call Close Process](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/2-part-call-close-process.md): 2 part, or 2 stage ticket closure ensures that although the issue has been resolved, it is reviewed and formally closed by an analyst with the appropriate closing permissions.
- [Incident Management](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/incident-management.md): Implementing Incident Management in ASM - From the beginning
- [Planning Your Incident Management Implementation](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/incident-management/planning-your-incident-management-implementation.md)
- [Setup IPK Management](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/incident-management/setup-ipk-management.md)
- [Build Screens to Support IPK](https://docs.alemba.com/asm-hermes/itsm-solutions/asm-solutions/incident-management/build-screens-to-support-ipk.md)
- [About the Alemba Service Manager Family](https://docs.alemba.com/asm-hermes/use-asm/about-the-alemba-service-manager-family.md): We offer a range of products to meet the needs of our customers.  All ASM products and capabilities ship standard with the product and are included with each license.
- [URLs and Access Parameters](https://docs.alemba.com/asm-hermes/use-asm/about-the-alemba-service-manager-family/urls-and-access-parameters.md): Use URLs to access the main application, the Self Service and Catalog Portals, the External Supplier Portal and other ASM Core interfaces.
- [System Access URLs](https://docs.alemba.com/asm-hermes/use-asm/about-the-alemba-service-manager-family/urls-and-access-parameters/system-access-urls.md)
- [ASM Self Service Portal URLs](https://docs.alemba.com/asm-hermes/use-asm/about-the-alemba-service-manager-family/urls-and-access-parameters/asm-self-service-portal-urls.md): This section lists the areas of the Self Service Portal that can be accessed using a URL from an external source, such as a website, or from within the Self Service Portal, such as from My Options.
- [Pre-Populating Search Fields](https://docs.alemba.com/asm-hermes/use-asm/about-the-alemba-service-manager-family/urls-and-access-parameters/pre-populating-search-fields.md): This section lists parameters that can be appended to the base Self Service portal URLs for the purpose of pre-populating fields on search criteria pages in the Self Service Portal.
- [Using the Self Service Portal](https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal.md)
- [Logging on to Self Service Portal](https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal/logging-on-to-self-service-portal.md)
- [Forgotten User ID and Password (Self Service Portal)](https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal/logging-on-to-self-service-portal/forgotten-user-id-and-password-self-service-portal.md): This topic relates to options within the Self Service Portal.
- [Password Expiry](https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal/logging-on-to-self-service-portal/password-expiry.md): This topic relates to options within the Self Service Portal.
- [Self Service Portal Home Page](https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal/self-service-portal-home-page.md)
- [Self Administration in Self Service Portal](https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal/self-administration-in-self-service-portal.md)
- [Updating Your Contact Details](https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal/self-administration-in-self-service-portal/updating-your-contact-details.md)
- [Changing Your Password](https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal/self-administration-in-self-service-portal/changing-your-password.md)
- [Delegating Work](https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal/self-administration-in-self-service-portal/delegating-work.md)
- [Logging and Reviewing Tickets and Tasks/Approvals](https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal/logging-and-reviewing-tickets-and-tasks-approvals.md): The Self Service Portal enables you to log Calls, Requests, and Service Requests (tickets) and assign them to support analysts or groups.
- [Using the Logging Forms in Self Service Portal](https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal/logging-and-reviewing-tickets-and-tasks-approvals/using-the-logging-forms-in-self-service-portal.md): Below are some of the fields and Field types you may see on your submission screen.
- [Suggested Knowledge in the Self Service Portal](https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal/logging-and-reviewing-tickets-and-tasks-approvals/suggested-knowledge-in-the-self-service-portal.md): Suggested Knowledge promotes knowledge articles to users during call logging to achieve faster solutions for users and reduced workload for the Service Desk.
- [Reviewing Your Tickets in the Self Service Portal](https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal/logging-and-reviewing-tickets-and-tasks-approvals/reviewing-your-tickets-in-the-self-service-portal.md)
- [Cloning Tickets in Portal](https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal/logging-and-reviewing-tickets-and-tasks-approvals/reviewing-your-tickets-in-the-self-service-portal/cloning-tickets-in-portal.md): End Users can now Clone their Calls in the Self Service Portal rather than reopen an existing Closed Call.
- [Chasing Ticket or Request](https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal/logging-and-reviewing-tickets-and-tasks-approvals/reviewing-your-tickets-in-the-self-service-portal/chasing-ticket-or-request.md): You can Chase a ticket you have logged to the support organization,
- [Viewing an Approval Summary](https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal/logging-and-reviewing-tickets-and-tasks-approvals/reviewing-your-tickets-in-the-self-service-portal/viewing-an-approval-summary.md): From 9.6.0, users with the correct permissions can view a summary of all outstanding approval tasks, and action them if appropriate.
- [Off-Line Conversations with Support](https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal/logging-and-reviewing-tickets-and-tasks-approvals/off-line-conversations-with-support.md): The conversation widget provides an easy way for the user and support to converse off-line and supports files transfers.
- [Closing Your Tickets](https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal/logging-and-reviewing-tickets-and-tasks-approvals/closing-your-tickets.md): You can close your own tickets in ASM if the capability has been granted to you.
- [Reopening Your Tickets](https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal/logging-and-reviewing-tickets-and-tasks-approvals/reopening-your-tickets.md): If enabled, you are able to reopen your tickets when specific parameters are met.  For example, many organizations will allow you to reopen a ticket that has been marked resolved, but not closed.
- [Cloning Your Tickets](https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal/logging-and-reviewing-tickets-and-tasks-approvals/cloning-your-tickets.md): In some cases, you will log a similar ticket many times.  Such as for Software patches, for example.  To make this easier, you can clone a ticket you have already logged and submit it as new.
- [Following Tickets](https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal/following-tickets.md): ASM allows Users with appropriate permissions to follow selected calls and requests.
- [Self-Help/Self-Diagnosis in Portal: Scripts](https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal/self-help-self-diagnosis-in-portal-scripts.md): Call scripts provide a step-by-step approach to help a user resolve a call.
- [Searching the Knowledge Bank in Self Service Portal](https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal/searching-the-knowledge-bank-in-self-service-portal.md): While you are logging a call, the Suggested Knowledge feature, if enabled, will spontaneously present related knowledge articles as you complete the details.
- [Chat](https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal/chat.md): Chat allows users to carry out a real time "chat" online with analysts. Calls are automatically logged when a Chat request is submitted and analysts can link chats to several calls.
- [Alembot - Chatbot](https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal/chat/alembot-chatbot.md): Alembot is an out-of-the-box virtual analyst that will empower customer self-service by responding to routine questions faster while meeting expectations.
- [Service Request Catalog](https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal/service-request-catalog.md)
- [Your Surveys](https://docs.alemba.com/asm-hermes/use-asm/using-the-self-service-portal/your-surveys.md): Each organization configures the frequency and content of your Survey. You can help with Continual Improvement by completing surveys honestly and faithfully.
- [Using Nano](https://docs.alemba.com/asm-hermes/use-asm/using-nano.md): Nano focuses on the Agent's Experience and has been designed to deliver a streamlined experience empowering analysts and agents to get in and quickly and easily get work done.
- [Nano Feature List](https://docs.alemba.com/asm-hermes/use-asm/using-nano/nano-feature-list.md): This topic lists the features and functions available in Nano.
- [NANO Video Tutorial - Quick Start](https://docs.alemba.com/asm-hermes/use-asm/using-nano/nano-video-tutorial-quick-start.md): The below Video will allow you to explore NANO and many of the features available.
- [Nano Application](https://docs.alemba.com/asm-hermes/use-asm/using-nano/nano-application.md)
- [Viewing Your Workload in NANO](https://docs.alemba.com/asm-hermes/use-asm/using-nano/nano-application/viewing-your-workload-in-nano.md): The Workload Outstanding window displays all work items requiring your attention. Depending on your Security Roles, this can include calls, request, and tasks.
- [Viewing Bulletins](https://docs.alemba.com/asm-hermes/use-asm/using-nano/nano-application/viewing-bulletins.md): Nano includes a scrolling bulletin.  You can open any bulletin to see the details.
- [Nano Matching Panel](https://docs.alemba.com/asm-hermes/use-asm/using-nano/nano-application/nano-matching-panel.md): Use the Matching Knowledge panel and Matching Calls panel to see knowledge articles and calls similar to the current call that may contain solutions or valuable information.
- [Using the Call, Request, and Task Details window](https://docs.alemba.com/asm-hermes/use-asm/using-nano/nano-application/using-the-call-request-and-task-details-window.md): The Details window contains information relating to an issue that has been reported, a request or a task that has been assigned to you (the "Ticket").
- [Nano Linking Calls and Request Widget](https://docs.alemba.com/asm-hermes/use-asm/using-nano/nano-application/nano-linking-calls-and-request-widget.md)
- [Nano Search, Workload and Filters](https://docs.alemba.com/asm-hermes/use-asm/using-nano/nano-application/nano-search-workload-and-filters.md)
- [Nano How to Save a Search](https://docs.alemba.com/asm-hermes/use-asm/using-nano/nano-application/nano-search-workload-and-filters/nano-how-to-save-a-search.md)
- [Working with Entities in Nano](https://docs.alemba.com/asm-hermes/use-asm/using-nano/nano-application/working-with-entities-in-nano.md)
- [Followers](https://docs.alemba.com/asm-hermes/use-asm/using-nano/nano-application/working-with-entities-in-nano/followers.md): ASM allows users to follow items from the Self-Service Portal.  You can also add followers and view followers in ASM Nano.
- [Using Resource Manager in NANO](https://docs.alemba.com/asm-hermes/use-asm/using-nano/nano-application/using-resource-manager-in-nano.md): Resource Manager allows managers to visually see and manage the workload and allocation of tasks to people and teams they are responsible for managing.
- [Viewing Your Outstanding Tasks](https://docs.alemba.com/asm-hermes/use-asm/using-nano/nano-application/viewing-your-outstanding-tasks.md): The Tasks Outstanding window displays all tasks requiring your attention. Those that have been forwarded to you or your group, or that you are working.
- [Keyboard Shortcuts](https://docs.alemba.com/asm-hermes/use-asm/using-nano/nano-application/keyboard-shortcuts.md): In ASM Hermes 10.6.8 the Nano interface can now be navigated using Keyboard Shortcuts. There are future plans to extend the coverage of keyboard shortcuts and extend their use into ASM Core and Portal
- [Using ASM Core](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core.md): ASM Core offers a wide range of functionality which makes managing the Service Desk easier and more effective.
- [Getting Started](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/getting-started.md)
- [The ASM Core Window](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/getting-started/the-asm-core-window.md): There are certain elements of the ASM Core Window that are the same or similar throughout the application.
- [The Information Panel](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/getting-started/the-asm-core-window/the-information-panel.md)
- [The View Option](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/getting-started/the-asm-core-window/the-view-option.md)
- [The New Option](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/getting-started/the-asm-core-window/the-new-option.md)
- [Configuring search results](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/getting-started/the-asm-core-window/configuring-search-results.md)
- [Changing your Password](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/getting-started/changing-your-password.md): When you are first added to the system, your system administrator will give you your login ID and password. Your login ID cannot be changed but you should change your password regularly.
- [Generating an ASM statistics report](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/getting-started/generating-an-asm-statistics-report.md): The ASM Statistics Tool enables users to troubleshoot problems in conjunction with Alemba® Support, by generating a report on their system statistics.
- [Printable Reports from within Core](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/getting-started/printable-reports-from-within-core.md): A printable report is accessible from most entities in ASM. This report can be edited in the usual way using the screen designer and can be configured for each screen set where applicable.
- [Searching for Items](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/getting-started/searching-for-items.md): You may not always know the exact call, person or CMDB item you need, and you can search for items on most input fields on Details, Workload and Outstanding windows in a number of ways.
- [Using Wildcards in Search](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/getting-started/searching-for-items/using-wildcards-in-search.md): ASM is entirely SQL based and supports wildcard searches using defined Wildcards.
- [Outstanding Item Searches](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/getting-started/searching-for-items/outstanding-item-searches.md): Analysts can conduct searches on outstanding calls, requests and tasks in ASM Core.
- [Saved searches](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/getting-started/searching-for-items/saved-searches.md): You can save your frequently used searches. If you wish, you can then share saved searches with other analysts and groups.
- [Viewing Search Results in Graphs](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/getting-started/searching-for-items/viewing-search-results-in-graphs.md): You can view calls, requests, and tasks in a graphical format from their corresponding Search window.
- [Creating Reporting Views from Search Results](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/getting-started/searching-for-items/creating-reporting-views-from-search-results.md): You can Create Database Views from Search Results. These views can then be used to form the basis for reports and dashboards.
- [Indicators - Icons](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/getting-started/indicators-icons.md): The following is a sprite sheet that explains all the indicators and icons in ASM.
- [View Your Consolidated Workload](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/view-your-consolidated-workload.md): ASM provides a consolidated view of all of the work assigned to you, your group(s), and open items reassigned and not picked up.
- [Viewing Daily Stats](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/viewing-daily-stats.md): Alemba Service Manager enables you to view daily call statistics.
- [Chat](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/chat.md): When you have Chat permissions, you see a drop down availability box in your banner. You can choose to make yourself Online - Available, at which point the Chat Queue window appears.
- [Managing Followers](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-followers.md): ASM allows users to follow items from the Self-Service Portal.  You can also add followers and view followers in ASM Core.
- [Managing Your Tickets - Calls and IPK](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk.md): This area of the documentation will deal with managing incidents, problems and known errors, collectively referred to as IPK, or simply as calls.
- [Working with Calls](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/working-with-calls.md): Service Desk calls can be logged on systems that have ITIL enabled and those that do not have ITIL enabled.
- [About the Call Details Window](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/working-with-calls/about-the-call-details-window.md)
- [Cloning Option](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/working-with-calls/cloning-option.md): ASM gives you the ability to ‘clone’ calls, that is, make a copy of the current call with all the existing details for it.
- [Log New Request from Call](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/working-with-calls/log-new-request-from-call.md): You can log a new request from the call details window.  ASM will create a new request and link it to the call
- [Watch Call](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/working-with-calls/watch-call.md): You can add yourself the a call to watch it without needing to take ownership.
- [Change a Call from an Incident to a Problem, Known Error, Major Incident, or Service Request](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/working-with-calls/change-a-call-from-an-incident-to-a-problem-known-error-major-incident-or-service-request.md): You can convert any ticket to a different kind of ticket by changing the IPK Status.
- [About the Service Window](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/working-with-calls/about-the-service-window.md)
- [About the Call Information Panel](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/working-with-calls/about-the-call-information-panel.md): The Call Information Panel is shown on the far right of the Call Details window, and it displays a summary of selected call fields.
- [About the Matching Panel](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/working-with-calls/about-the-matching-panel.md): The Matching Panel enables faster call resolution by providing an at-a-glance list of Calls and Knowledge Articles relevant to the current call.
- [Add Notes - Updating Your Tickets](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/working-with-calls/add-notes-updating-your-tickets.md): The Add Note Explorer option enables you to add a note to the current call or request.
- [Notes: Offline Conversations with the User](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/working-with-calls/add-notes-updating-your-tickets/notes-offline-conversations-with-the-user.md): In ASM you can have offline conversations with the user using the "Add Note" capability.
- [Managing and Using Call Activities](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/working-with-calls/managing-and-using-call-activities.md): Call Activities are much like a task checklist. They provide a list of activities to be completed, which ensures the correct process is followed, and enables tracking of call progress.
- [Assigning Work Based on Skills](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/working-with-calls/assigning-work-based-on-skills.md): In ASM, you can assign tickets to analysts by skill set.  That is, you can route tickets to analysts with specific skill sets.
- [Call Details Explorer Options](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/call-details-explorer-options.md): The Call Details Explorer appears on the left-hand side of the Call Details window. It contains groups of options or links to other windows and functionality that relate to the current call.
- [Call Activities Explorer Option](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/call-details-explorer-options/call-activities-explorer-option.md): Call Activities are much like a task checklist. They provide a list of activities to be completed, which ensures the correct process is followed, and enables tracking of call progress.
- [Linking Explorer Option](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/call-details-explorer-options/linking-explorer-option.md): Linking calls enables you to easily access related calls from the Call Details window, instead of having to search for each of them separately.
- [Forum Analysts Explorer Option](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/call-details-explorer-options/forum-analysts-explorer-option.md): You can create a forum for the current call, and add any analysts or groups you think would be interested in the progress of the call. Forum members can be notified about updates made to the call.
- [AI Ops Explorer Option](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/call-details-explorer-options/ai-ops-explorer-option.md): You can link calls or requests created by the same AI Ops rule.
- [Viewing Event Transactions from a Call or Request](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/call-details-explorer-options/viewing-event-transactions-from-a-call-or-request.md): When an event triggers a call or request in ASM, analysts can manage the transactions relating to the event from the Events explorer option in the Call Details or Request Details windows.
- [Email All Explorer Option](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/call-details-explorer-options/email-all-explorer-option.md)
- [Overview of CTI in Alemba Service Manager](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/overview-of-cti-in-alemba-service-manager.md): When a call comes into a CTI system, certain information will have already been recorded about the call.
- [Storing Telephone Numbers for CTI](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/overview-of-cti-in-alemba-service-manager/storing-telephone-numbers-for-cti.md): ASM allows multiple telephone numbers to be stored against each customer. These numbers can be accessed and changed on the CTI Caller IDs window.
- [Logging a Call](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/logging-a-call.md)
- [Using Quick Solutions](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/using-quick-solutions.md): Quick solutions are macros that automatically input details into the Call Details window and are especially useful for recurring issues.  They can also be configured to automatically close the ticket.
- [Using Quick Forms](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/using-quick-forms-in-asm-core.md): Quick Forms are linked to Type Tiers and display a list of pre-defined questions in the Call Details screen when the linked Type is selected.
- [Deferring a Call](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/deferring-a-call.md): Deferring a call enables you to save the details of a call as it has been logged or updated, but put off any action until a later stage.
- [Reassigning/Forwarding a Call(s) Internally](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/reassigning-forwarding-a-call-s-internally.md): Forwarding a call allows you to reassign it, suspend, and even setup reminders.  You can also require ASM reassign the call back to you after a specified period of time if it is not actioned.
- [Forwarding a Call Externally](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/forwarding-a-call-externally.md): An analyst may have to forward a call externally when outside resources are required to resolve a call, for example, if a configuration item needs to be serviced or repaired.
- [Creating an Outage from a Call](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/creating-an-outage-from-a-call.md): Outages can be created from a call, request, or task.
- [Closing a Call](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/closing-a-call.md): After you have provided a solution or workaround to the user for a call, you can change the status of the call to Resolved and close the call.
- [Global Updates](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/global-updates.md): Users can subscribe to or "Add" themselves to issues.  You can update all the linked/impacted users at one time.  You can also link child tickets manually in Core.
- [User Chased Tickets](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/user-chased-tickets.md): Users can chase tickets from the Self Service Portal..
- [Escalating Tickets](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/escalating-tickets.md): Escalation can occur automatically as a result of the threshold number of User Chases being met, automatically as part of the SLM process, or at any time by Analysts with sufficient rights to do so.
- [Sending Ad-Hoc Surveys](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/sending-ad-hoc-surveys.md): You can send Surveys against any resolved/Closed Call or Request in ASM
- [Requests and Tasks](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/requests-and-tasks.md): In any organization, there is usually a defined procedure which people must follow in order to implement change or fulfill requests for goods and services and much of it can be automated.
- [Viewing your Request Workload](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/requests-and-tasks/viewing-your-request-workload.md): Depending on the permissions assigned to your security role, you can view outstanding calls, requests, and tasks for yourself, a colleague, or a group.
- [Viewing Outstanding Requests](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/requests-and-tasks/viewing-your-request-workload/viewing-outstanding-requests.md): Depending on your permissions, you can view your outstanding requests; your group's requests; escalated, suspended and delegated requests.
- [Searching for Requests](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/requests-and-tasks/viewing-your-request-workload/searching-for-requests.md)
- [Submit a New Request](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/requests-and-tasks/submit-a-new-request.md): When a request is created, the appropriate template, including predefined attributes and a dependency diagram linking all tasks and approvals, must be selected.
- [Escalate a Request](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/requests-and-tasks/escalate-a-request.md)
- [Searching for Tasks](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/requests-and-tasks/searching-for-tasks.md): You will likely be assigned tasks in addition to break/fix calls.  ASM organizes your tasks through your workload the same as it does your other work.
- [Suspending a Task](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/requests-and-tasks/suspending-a-task.md): You can suspend individual tasks, rather than the entire request.
- [Completing a Task](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/requests-and-tasks/completing-a-task.md): When you have finished taking action on a task, you can complete the task.
- [Sending email from a task](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/requests-and-tasks/sending-email-from-a-task.md): You can send Emails to other Users, Analysts and Stakeholders from the Task Details Screen in ASM Core.
- [Forwarding a Task Internally - Reassignment](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/requests-and-tasks/forwarding-a-task-internally-reassignment.md): Tasks assignment manages the default task responsibilities and is setup in the template for the workflow.  At times, you may need to reassign a task.  To do this, you will Forward it.
- [Completing an Approval](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/requests-and-tasks/completing-an-approval.md): Approvals can be approved or rejected, as appropriate. This will determine the direction and progress of the workflow, and often requires entry of a password or other security.
- [Managing Change Calendars](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/requests-and-tasks/managing-change-calendars.md): You can use ASM Core workflow management to define and manage Change Calendars. Change Calendars enable you to specify when changes to a CMDB item can be scheduled by way of a request.
- [Managing Resources](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/requests-and-tasks/managing-resources.md): The Resource Manager feature allows workflow group (team) managers to monitor their teams’ current commitments, and allocate tasks to individuals.
- [Preparing to Use Resource Manager](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/requests-and-tasks/managing-resources/preparing-to-use-resource-manager.md): Before analysts can use Resource Manager to allocate tasks, certain settings need to be put in place.
- [Using Resource Manager](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/requests-and-tasks/managing-resources/using-resource-manager.md): Resource Manager allows you to allocate and manage the workloads for certain tasks flagged as being resource managed.  Updates to information in any of the panes will be reflected in the other two.
- [Allocating Tasks in Resource Manager](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/requests-and-tasks/managing-resources/allocating-tasks-in-resource-manager.md): You can use Resource Manager to allocate standard tasks and approvals to analysts.
- [Ordering Service Actions within ASM Core](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/ordering-service-actions-within-asm-core.md): Analysts can order Service Actions from within ASM Core on behalf of Users.
- [Adding Attachments](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/adding-attachments.md): You can attach files to almost any part of the ASM Core application - calls, CMDB records, Knowledge Bank articles, emails and so on.
- [Managing your CMDB](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb.md): In the System Administration module of ASM Core, there are several aspects of functionality that you can set up to monitor and maintain a robust CMDB.
- [Managing CMDB Items](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-cmdb-items.md)
- [Cloning CMDB Items](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-cmdb-items/cloning-cmdb-items.md): You can create a CMDB item by copying the details of an existing one, and updating the details as required. A cloned CMDB item will be identical to the parent CMDB item in all respects.
- [Completing CMDB Item Details](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-cmdb-items/completing-cmdb-item-details.md): Certain details are standard for most CMDB Items. Complete them as follows. You may need to expand some of the sections by clicking on the title.
- [CMDB Linking Diagram](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-cmdb-items/cmdb-linking-diagram.md): The Linking Diagram provides you with a graphical view of a specific CMDB item and the links to other CMDB items that have been defined.
- [Freezing CMDB Items](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-cmdb-items/freezing-cmdb-items.md): ASM Core gives you the ability to ‘freeze’ items within the CMDB. Freezing an item sets a lock on the item. This means no modifications can be made to the item unless the item is part of a change.
- [Linking CMDB Items](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-cmdb-items/linking-cmdb-items.md): As part of the process for specifying the details of a CMDB item, you may need to link the record to other CMDB items to which it is related.
- [Managing Your Assets](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-your-assets.md): The ability to manage IT software licenses or inventory items, from procurement to disposal is one of the foremost business requirements of IT departments.
- [Managing Inventory Items](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-your-assets/managing-inventory-items.md): ASM Core classifies an Inventory as a Configuration Item, one of the main items in the CMDB.
- [Managing Software Products](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-your-assets/managing-software-products.md): Software Products are managed in much the same way as other CMDB items and are used primarily to create a record for your software licenses.
- [Thresholds Explorer Option](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-your-assets/thresholds-explorer-option.md): The Thresholds explorer option enables you to manage your licenses and inventory items proactively by setting up thresholds that will create a call, request, or notification if met.
- [Managing Transactions](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-your-assets/managing-transactions.md): A transaction transfers licenses or inventory items to and from various “transaction pools”.
- [Purchasing Items](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-your-assets/managing-transactions/purchasing-items.md): By purchasing items, you are making them immediately available in the CMDB rather than ‘on order’ as is the case for an ordering transaction.
- [Reserving Items](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-your-assets/managing-transactions/reserving-items.md): You may wish to reserve items, for example, if there is a new employee starting and you wish to reserve a computer for them, before actually allocating the computer to them when they actually start.
- [Allocating Items](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-your-assets/managing-transactions/allocating-items.md): Once you have purchased an item or received an order, you can allocate items to people and/or CMDB items. Allocating items transfers them from either the On Hand or Reserved pool, to the In Use pool.
- [Transferring Ownership of Items](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-your-assets/managing-transactions/transferring-ownership-of-items.md): You can transfer all or some of the items to another cost center, organization.
- [Retiring Items](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-your-assets/managing-transactions/retiring-items.md): You may wish to retire an inventory, for example, if the items have been decommissioned or subsequently replaced with a new inventory.
- [Changing Availability Status of Items](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-your-assets/managing-transactions/changing-availability-status-of-items.md): You can change the status of inventory items to reflect their availability.
- [Adding an order from a search field](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-your-assets/managing-transactions/adding-an-order-from-a-search-field.md)
- [Specifying Usage Criteria](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-your-assets/specifying-usage-criteria.md): You can specify the types of CMDB item to/for which software products and inventory items can be allocated or reserved. This determines which allocations and reservations can be made.
- [Managing your Service Portfolio](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-your-service-portfolio.md): Service entities are the core of the CMDB. Organizations define their IPK and workflow management operations in terms of a set of services designed to support one or more business needs.
- [Managing Services](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-your-service-portfolio/managing-services.md): Services are the core services "umbrellas" provided by an IT department such as Email, Network, Enterprise Apps, or Printing. Most organizations will have no more than 5 to 8 "umbrellas".
- [Managing Service Actions](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-your-service-portfolio/managing-service-actions.md): A Service Action is a specific service offering provided as part of a service.
- [Defining the Outcome of Selecting a Service Action](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-your-service-portfolio/managing-service-actions/defining-the-outcome-of-selecting-a-service-action.md): You can configure what happens when a user selects the Service Action in the Service Request Catalog.
- [Managing Service Bundles](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-your-service-portfolio/managing-service-bundles.md): A Service Bundle (or Service Package) is a group of service actions from multiple services in your Service Portfolio. Service bundles are designed to meet more complex business requests.
- [Managing Organizations](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-organizations.md): Organizations are used within ASM Core to identify the functional unit (e.g. company or department) to which a User belongs. Alternatively, it may be used as an external supplier.
- [Managing Locations](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-locations.md): The location and address fields are displayed on the CMDB Item Details windows, the Person Details window and Organization Details window.
- [Managing Cost Centers](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-cost-centers.md)
- [Managing Jurisdictions](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-jurisdictions.md): Jurisdictions provide a way to define which Cost Centers, Organizations, and Locations an analyst can select when performing a transaction on a CMDB item.
- [Managing Subscriber Groups](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-subscriber-groups.md): Subscriber Groups allow you to define the subscribers for your services. You can link Subscriber Groups to Service Actions and Service Bundles.
- [Managing Stakeholders](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-stakeholders.md): Most CMDB items can have linked stakeholders, who can expect to be informed of changes of status or condition of the item.
- [Options in the CMDB Items Explorer Pane](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/options-in-the-cmdb-items-explorer-pane.md): You can carry out some tasks relating to CMDB items using the options in the Explorer pane.
- [Allocating Change Windows to CMDB Items](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/allocating-change-windows-to-cmdb-items.md): Change Windows are time periods during which changes to CMDB items linked to a request can be scheduled.
- [Managing People](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-people.md): You can manage all your Users, Analysts, and External Contacts using the Person entity type.
- [Managing Contracts](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-contracts.md): Contracts are created and maintained within the CMDB. A contract could be a warranty, support or maintenance agreement, or a record of the purchase of any Configuration Item or Service.
- [Managing Availability](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-availability.md): Availability Management is a key ITIL processes, and within ASM Core, you can define and monitor the availability of items within the CMDB such as a service or a configuration item.
- [Managing Outages](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-availability/managing-outages.md)
- [Impact Criteria](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-availability/impact-criteria.md): You can specify the criteria that will be used to apply an outage to a CMDB item if one or more CMDB items linked to this item are currently experiencing an outage.
- [Displaying Outages](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-availability/displaying-outages.md)
- [SLM - Managing Agreements](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-agreements.md): Service Level Management (SLM) covers advanced management of various agreements or service commitments between businesses and their clients.
- [Defining Agreement Thresholds](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-agreements/defining-agreement-thresholds.md): Thresholds define the points at which an agreement should start escalation events, and the point at which an agreement is breached.
- [Linking Service Items to an Agreement](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-agreements/linking-service-items-to-an-agreement.md): You can link and remove service items (that is, services, service actions, and service bundles) to and from the current agreement.
- [Attaching Selection Criteria to Agreements](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-agreements/attaching-selection-criteria-to-agreements.md): Agreements have selection criteria attached to them. These are rules which tell ASM Core when to apply the agreement.
- [Agreement Measurements](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-cmdb/managing-agreements/agreement-measurements.md): You can record measurements against an agreement.
- [Configuring AI Ops](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/configuring-ai-ops.md): This section will define how to configure AI Ops for Problem Management.  You must have AI Ops in your IPK Security role to configure AI Ops.
- [Using the AI Ops Wizard](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/configuring-ai-ops/using-the-ai-ops-wizard.md): Use the AI Ops Wizard to set up an AI Ops rule. The wizard will take you through the steps required to configure a rule.
- [Managing AI Ops Rules](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/configuring-ai-ops/managing-ai-ops-rules.md): This Page will describe how to setup and maintain your AI Ops Rules.
- [Knowledge Management](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/knowledge-management.md): The ASM Core Knowledge Bank is the repository for all the knowledge that is collected in the system.
- [Managing Knowledge Entries](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/knowledge-management/managing-knowledge-entries.md): You can create knowledge entries from scratch, or clone a call to become a knowledge entry.
- [The Knowledge Bank Explorer](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/knowledge-management/the-knowledge-bank-explorer.md): The Knowledge Bank explorer appears on the left-hand side of Knowledge Entry Details window while you are in edit mode.
- [Viewing Knowledge Entries](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/knowledge-management/viewing-knowledge-entries.md): If you are searching for an answer to a question or problem, use the Knowledge Search window or the Quick Search to view the knowledge entry.
- [Knowledge Administration](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/knowledge-management/knowledge-administration.md): The Knowledge Administration window enables you to search for knowledge entries that you may not be able to locate using the standard Knowledge Search option.
- [Configuring Reminders](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/configuring-reminders.md): In ASM Core, Analysts can configure reminders on calls, requests, and tasks to send reminder notifications by email or pager at a specified date and time to themselves or a specified recipient.
- [Using IPK Workflow Rules](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/using-ipk-workflow-rules.md): The IPK Workflow Rules enable you to set up rules and workflows defining the action(s) to be taken at different phases of a call, namely log/update, resolution and closure.
- [Part 1 - Building the Workflows](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/using-ipk-workflow-rules/part-1-building-the-workflows.md)
- [Part 2 - Defining Workflow Criteria Rules](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/using-ipk-workflow-rules/part-2-defining-workflow-criteria-rules.md): The Workflow Criteria Rules window enables you to define the criteria for your IPK rules that will trigger the linked workflow you built in Part 1.
- [Defining Call Fields for IPK Rules](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/using-ipk-workflow-rules/part-2-defining-workflow-criteria-rules/defining-call-fields-for-ipk-rules.md): The Call Fields for IPK Rules window enables you select IPK fields that you want to include while defining rules. Call system and custom fields are available for selection.
- [Part 3 - Assigning Workflows to Rules](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/using-ipk-workflow-rules/part-3-assigning-workflows-to-rules.md): IPK Workflow Rules are criteria linked to workflows you have created that represent the trigger for when the workflow will activate.
- [Configuring Call Auto Close Rules](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/using-ipk-workflow-rules/configuring-call-auto-close-rules.md): Call Auto Close reduces aged call backlog and promotes activity on potentially forgotten calls.
- [Running Multiple Workflow Types on a Call](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/using-ipk-workflow-rules/running-multiple-workflow-types-on-a-call.md): When two or more IPK Workflow rules have been picked up (that is, one or more of the IPK Workflow Rules has the Continue option selected), you need to be aware of which workflows will run.
- [The Bulletin Board](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/the-bulletin-board.md): The Bulletin Board has two main functions; to record public notices and to act as an internal messaging facility where a message can be sent to specified analysts or groups as a pop-up or on the board
- [Viewing Bulletins](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/the-bulletin-board/viewing-bulletins.md): You can view bulletins in a number of ways Core and Nano.
- [Managing Bulletins](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/the-bulletin-board/managing-bulletins.md): Bulletins are useful for keeping analysts, team members and Users up to date and informed. They feed the News Desk/News feed on the self service portal.
- [Using Timesheets](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/using-timesheets.md)
- [Scheduling Calls and Requests](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/scheduling-calls-and-requests.md): Analysts can schedule calls and requests to be created at a future date, and view and search for these schedules.
- [Using Quick Forms](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/using-quick-forms.md): Quick Forms allow you to specify the actions to take, or questions to ask for specific scenarios.  This allows you to build in your triage and troubleshooting process directly into the screen.
- [Using Call Scripts in Core](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/using-call-scripts-in-core.md): Available in the self-service portal and in Core, Call scripts provide a step-by-step approach to help an analyst or user resolve a call.
- [Instant Messaging/Internal Messages](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/instant-messaging-internal-messages.md): ASM is able to send Instant Messages for predefined system events and ad-hoc.
- [Sending an Email](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/sending-an-email.md): You can send emails to inform and update Users and other analysts of developments and issues of interest from within ASM Core.
- [Finding Recipients](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/sending-an-email/finding-recipients.md): The Recipients window enables you to find and select the people to whom to send emails from ASM Core.
- [Delegation Setup](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/delegation-setup.md): An Analyst can assign other people to action items in their place if, say, they are out of the office. Delegation can be set up, and then activated as needed.
- [Purging Data](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/purging-data.md): The Data Purge Process introduces a two-step mechanism to manage record deletion securely and efficiently and introduces features for automation, auditing, and manual management.
- [Licensing](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/licensing.md): This section describes the licensing model for ASM Core.
- [Licensing model](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/licensing/licensing-model.md): The ASM Core licensing model has three elements: Alemba Service Manager™; Connectors; Analyst Licenses.
- [ASM Person Licenses](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/licensing/asm-person-licenses.md): Analysts log in to the application to process incidents, problems and requests and perform other tasks. Each of these Analysts needs a license, regardless of the interface used.
- [Installation and Patching](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/installation-and-patching.md): Below is the current installation guide.  To see older versions, please contact support@alemba.com.  The pages that follow provide additional general information and helpful tips.
- [Alemba Service Manager On-Premise Architecture](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/installation-and-patching/alemba-service-manager-on-premise-architecture.md): Below are the main architecture diagrams you will need in planning your ASM System.
- [HERMES Installation Guide](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/installation-and-patching/hermes-installation-guide.md)
- [HERMES Prerequisites](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/installation-and-patching/hermes-installation-guide/hermes-prerequisites.md): This Prerequisites guide is intended for on-premise customers who are installing ASM HERMES (v10.6) on their own infrastructure.
- [Upgrading/Installing ASM to HERMES Step by Step Guide](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/installation-and-patching/hermes-installation-guide/upgrading-installing-asm-to-hermes-step-by-step-guide.md)
- [Installation PowerShell Parameters](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/installation-and-patching/installation-powershell-parameters.md)
- [Administration Using PowerShell Scripts](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/installation-and-patching/installation-powershell-parameters/administration-using-powershell-scripts.md)
- [Installation Guide for Syncfusion Dashboards](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/installation-and-patching/installation-guide-for-syncfusion-dashboards.md): This document’s purpose is to guide you through getting dashboards in ASM Core, and Portal. Therefore, as a prerequisite you must have ASM 10.2 or later.
- [Part 1-Syncfusion Dashboard Server Installation](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/installation-and-patching/installation-guide-for-syncfusion-dashboards/part-1-syncfusion-dashboard-server-installation.md): Get the Installation Package and Detailed Dashboard Platform Installation Steps
- [Part 2-Syncfusion Server Check HTTPS Binding has been Configured](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/installation-and-patching/installation-guide-for-syncfusion-dashboards/part-2-syncfusion-server-check-https-binding-has-been-configured.md)
- [Part 3-Syncfusion Server User Management Server (UMS) Configuration](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/installation-and-patching/installation-guide-for-syncfusion-dashboards/part-3-syncfusion-server-user-management-server-ums-configuration.md)
- [Part 4-Syncfusion Server Configure the Dashboard Server](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/installation-and-patching/installation-guide-for-syncfusion-dashboards/part-4-syncfusion-server-configure-the-dashboard-server.md)
- [Part 5-Syncfusion Server Patching the Scheduler Service](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/installation-and-patching/installation-guide-for-syncfusion-dashboards/part-5-syncfusion-server-patching-the-scheduler-service.md): There is a known issue with the scheduler service.  As part of your initial configuration, or if you are experiencing difficulty with the scheduler, you will need to patch the service.
- [Upgrading from vFire 9.2 or Below](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/installation-and-patching/upgrading-from-vfire-9.2-or-below.md): This topic describes three methods for upgrading ASM Systems on 9.2 or lower.
- [Installing and upgrading on Multiple Web Servers](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/installation-and-patching/installing-and-upgrading-on-multiple-web-servers.md): You can install Alemba Service Manager™ on more than one web server that all access the same database, and distribute the load using a load balancer, as illustrated below.
- [Patching where downloading files is not possible](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/installation-and-patching/patching-where-downloading-files-is-not-possible.md): Files can be provided as alternative to the (preferred) powershell based download and install for those environments where the download is not possible.
- [Installation Using Setup.exe](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/installation-and-patching/patching-where-downloading-files-is-not-possible/installation-using-setup.exe.md): When you install using the setup.exe, you will need to respond to several prompts.
- [Configuring external network access to ASM](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/installation-and-patching/configuring-external-network-access-to-asm.md): You can configure ASM so users on a public network can access Self Service Portal and the ASM app without needing to log into the corporate network.
- [About the Polling Services](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/installation-and-patching/about-the-polling-services.md): Windows Services, ASM Services, Services, Polling
- [Uninstalling ASM Core](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/installation-and-patching/uninstalling-asm-core.md): You would normally uninstall Alemba Service Manager™ before you install a new version.  Uninstalling Alemba Service Manager™ will stop IIS and any dependent services.
- [Installation Guide for Bold BI Dashboards (Syncfusion Product)](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/installation-and-patching/installation-guide-for-bold-bi-dashboards-syncfusion-product.md)
- [Part 1 - Prerequisites of installing Bold BI Dashboards](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/installation-and-patching/installation-guide-for-bold-bi-dashboards-syncfusion-product/part-1-prerequisites-of-installing-bold-bi-dashboards.md)
- [Part 2 - Bold BI Dashboard Platform Installation Steps](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/installation-and-patching/installation-guide-for-bold-bi-dashboards-syncfusion-product/part-2-bold-bi-dashboard-platform-installation-steps.md)
- [Setting Up your System](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system.md): This section gives you a high level overview of the different aspects of the system you should consider when planning your system.  See "Configuring Your System" for detailed configuration options.
- [On-Premise: System Console Configuration Settings](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system/on-premise-system-console-configuration-settings.md)
- [Logging in as Administrator](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system/logging-in-as-administrator.md): This provides access to all functionality within the Administration module and has full security rights to change how the system is configured.
- [ASM Nano](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system/configuring-nano.md): Preparing the ASM System for NANO Analysts
- [Enabling Nano](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system/configuring-nano/configuring-nano.md): Enablement options are available to System Administrators to modify the behavior and functions in Nano.
- [Request Phases](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system/configuring-nano/request-phases.md): Request phases represent the various stages of a request at a given point in time. Request Phases correlate to Request Completion Statuses. Request phases are displayed in Nano graphically.
- [Setup IM (Internal Messaging)](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-im-internal-messaging.md): ASM can send pop-up notifications (Instant Messages) to Analysts. Analysts are also able to send ad-hoc IM to each other.
- [Setup Email](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email.md): ASM Core includes an email capability which enables analysts to not only send emails from within the application using ASM Core data, but also send emails to the ASM Core application.
- [Setting Up Incoming and Outgoing Email](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email.md): Administrators can set up incoming and outgoing email accounts on the Email Settings window, accessible from the System Administration.
- [Email Server Configuration](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/email-server-configuration.md): You can configure your outgoing and incoming email server settings, which allows for the creation of multiple email servers for outgoing and incoming emails, which is useful for partitioned systems.
- [Methods of Authentication for Mail Servers](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/methods-of-authentication-for-mail-servers.md): The following table describes the different methods of mail server authentication that can be selected for incoming and outgoing email on the Email Settings window.
- [Incoming Email](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/about-incoming-email.md): The ASM Core Incoming Email module provides great flexibility for a support desk or workflow management system.
- [Recognized Incoming Email Subject Headings](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/about-incoming-email/recognized-incoming-email-subject-headings.md)
- [Incoming POP3, and IMAP Email Server Settings](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/about-incoming-email/incoming-pop3-imap-and-mapi-email-server-settings.md)
- [Incoming Email via API](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/about-incoming-email/incoming-email-via-api.md): Email Configuration – Incoming Alemba API
- [How the Logging Analyst is Determined on an Incoming Email](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/about-incoming-email/how-the-logging-analyst-is-determined-on-an-incoming-email.md): The following table summarizes who is considered as the logging Analyst for a call logged through incoming email.
- [Outgoing SMTP Email Server Settings](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/outgoing-smtp-and-mapi-email-server-settings.md)
- [Outgoing Email via Webhooks](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/outgoing-email-via-web-hooks.md): Email Configuration – Outgoing Webhook as of version 10.5
- [Configure Azure MS Graph API](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/configure-azure-ms-graph-api.md): Connect ASM to M365/Exchange Online using MS Graph API
- [Configuring Exchange Web Services (EWS)](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/configuring-exchange-web-services-ews.md)
- [Prerequisites](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/configuring-exchange-web-services-ews/prerequisites.md): EWS Email Configuration Prerequisites
- [Web Redirect URL Configuration](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/configuring-exchange-web-services-ews/prerequisites/web-redirect-url-configuration.md): Azure App Registration
- [Creating an Azure Client Secret](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/configuring-exchange-web-services-ews/prerequisites/creating-an-azure-client-secret.md): Azure Application Registration
- [EWS - Configure Outgoing Email](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/configuring-exchange-web-services-ews/ews-configure-outgoing-email.md): EWS - Creating an outgoing mail server
- [EWS - Configure Incoming Email](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/configuring-exchange-web-services-ews/ews-configure-incoming-email.md): EWS - Configure Incoming Mail Server
- [EWS - Authorize the Connection](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/configuring-exchange-web-services-ews/ews-authorize-the-connection.md): Enable OAuth 2.0 Authentication
- [EWS - Troubleshooting](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/configuring-exchange-web-services-ews/ews-troubleshooting.md): Typical Troubleshooting for EWS configurations
- [Mail Message Access (MMA)](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/mail-message-access-mma.md): Mail Message Access (or MMA) enables you to easily access call, request, or task screens without navigating through the ASM, NANO or Portal interfaces.
- [Setup Chat](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-chat.md)
- [Configuring your System](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system.md): ASM Core is designed to cater for the majority of User needs, but one of its most powerful features is the system administrator's ability to configure it to meet your organization's requirements.
- [Accessibility Features](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/accessibility-features.md): Alemba take accessibility levels very seriously and thus functionality to change size, fonts, colours, and style options for all user requirements are available.
- [ASM Solutions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/asm-solutions.md)
- [Call Template Administration](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/call-template-administration.md): A template is a pre-built call details window with predefined field values. You can add, edit or delete call templates for your system.
- [Configuration Post Go-Live](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuration-post-go-live.md): Managing Change in the Production Environment
- [Preparing Production for Sys Admins and Developers](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuration-post-go-live/preparing-production-for-sys-admins-and-developers.md): When performing configurations in Production, particularly workflow and screen changes, you will need to put a few things in place.
- [ASM Application Configuration Change Management](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuration-post-go-live/asm-application-configuration-change-management.md): Implement Change Management around your ASM application's configurations.
- [ASM Application Configuration Change Screens](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuration-post-go-live/asm-application-configuration-change-management/asm-application-configuration-change-screens.md): This Change Process applies to Changes made to ASM's configurations, integrations, or capabilities.
- [ASM Application Change Workflow Template](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuration-post-go-live/asm-application-configuration-change-management/asm-application-change-workflow-template.md): The ASM Change Workflow Template is constructed so that important steps along the way are followed.
- [Configuration Post Go-Live using SDLC](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/moving-configurations-workflows-and-screens-from-test-to-production.md): Organizations using SDLC will have a Test and Production System.  It is vital for SDLC that development not be done in Production but rather, in Test and then Promoted.
- [Configuring Escalations and Chase](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-escalations-and-chase.md): The Escalation and Chase features are designed to work both reactively and proactively, without disruption
- [Configuring Screens](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens.md): You can use the ASM Core Designer to make basic changes to ASM Core templates such as details windows, submission forms and mail message templates.
- [Creating New Screen Sets](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/creating-new-screen-sets.md): Each entity type in ASM Core, such as CMDB Item Type, Call, Request, Knowledge, or Person, has a standard set of screens known as a screen set.
- [Screens Available for Configuration using ASM Designer](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/screens-available-for-configuration-using-asm-designer.md): You can edit virtually all (there are a few exceptions) screens in ASM Screen Designer including close screens, group screens, and all interactive screens including searches and search results.
- [Building Screens in ASM Designer](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer.md): You can create details windows, Nano Screens, and portal review screens using ASM Designer.
- [Configuring Fields](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/configuring-fields.md)
- [Creating a Custom Field](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/creating-a-custom-field.md): If the field you require does not exist in ASM Core, you can create and add your own.
- [Deleting & Unlinking Fields](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/deleting-fields.md): Using ASM Designer, you can remove a field from a screen. (The field will still be available within the screen set.)
- [ASM System Fields for Call Screens](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/deleting-fields/asm-system-fields-for-call-screens.md)
- [ASM System Fields for Request Screens](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/deleting-fields/asm-system-fields-for-request-screens.md)
- [ASM System Fields for Task Screens](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/deleting-fields/asm-system-fields-for-task-screens.md)
- [ASM System Fields for Approval Screens](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/deleting-fields/asm-system-fields-for-approval-screens.md)
- [ASM System Fields for CMDB Item Screens](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/deleting-fields/asm-system-fields-for-cmdb-item-screens.md)
- [Screen Widgets](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/screen-widgets.md): While ASM ships with numerous widgets, you can also create your own and put them Nano, Core and on the portal screens.
- [Data-Grid Widgets](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/screen-widgets/building-screen-widgets.md): A data-grid widget allows you to display data in a grid, or table, for your users and analysts to view and explore.  For example; Assets, recent tickets, members of a given group.
- [Self Service Portal System Widgets](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/screen-widgets/self-service-portal-system-widgets.md)
- [Knowledge Article Screens](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/knowledge-article-screens.md): Out of the box, the screens are more than sufficient to start your KB, however, you may want to make a few changes.
- [Configuring Message Templates](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/configuring-message-templates.md)
- [Importing/Exporting Screens](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/importing-exporting-screens.md): In ASM, you can import screens from one system into another system if the systems are identical. You can also export a screen, modify the HTML, and then import it back in.
- [Troubleshooting Screens: The Screen's Dead Zone](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/troubleshooting-screens-the-screens-dead-zone.md): Dead Zone, DeadZone, Fields, Screens Troubleshooting
- [Dynamic Screens](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/dynamic-screens.md): You can use rules to control how your screens behave, to show or hide fields, and even control entire sections of your screens.
- [Deep Linking Field Data Across Screen Sets](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/dynamic-screens/deep-linking-field-data-across-screen-sets.md): You can deep link data from the associated data you have looked up in single search fields.
- [Field Calculations](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/dynamic-screens/field-calculations-and-risk-calculation.md): You can configure fields in ASM to automatically populate based on the values on other fields.  The most common scenario is Risk Calculation.
- [Using Rules](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/dynamic-screens/using-rules.md): You can specify conditional rules for how fields behave. Your screens can display different fields, or make them mandatory or optional depending on dynamically changing conditions you specify.
- [Adding Images and Progress Indicators to your screens](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/dynamic-screens/adding-images-and-progress-indicators-to-your-screens.md): You can add progress indicators or images to any screen in core using the HTML widget.
- [Deleting a Custom Screen](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/deleting-a-custom-screen.md): Screens no longer needed can be deleted in order to clean up your system.  Any tickets using them will revert to the default Screen set.
- [Configuring Button Labels](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/configuring-button-labels.md): You can configure the names given to buttons on the Self Service Portal and in Nano and Core.
- [Conversation History Widget For Nano](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/add-the-conversation-history-widget-to-nano-screens.md): You can add the Conversation History to NANO screens to make it easier for analysts to interact with the users.
- [Customizing Options for the Self Service Portal](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/customizing-options-for-the-self-service-portal.md)
- [Add Me: Set up "Add-Me" for Subscribing to or Following Issues](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/customizing-options-for-the-self-service-portal/add-me-set-up-add-me-for-subscribing-to-or-following-issues.md): ASM allows users to add themselves to published issue types. This means users can flag themselves as being impacted or interested and allows support to globally update all users individually.
- [Styling the Self Service Portal](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/customizing-options-for-the-self-service-portal/styling-the-self-service-portal.md): You can create multiple Skins for your Self Service Portal to display the logo, colors, fonts, and other distinctive brand features of your organization or various departments.
- [Enable Request Correction and Resubmission](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/customizing-options-for-the-self-service-portal/enable-request-correction-and-resubmission.md): In some cases, a request may be rejected because of the data held on the request.  Perhaps it is incomplete. In other cases, you may want to gather feedback, such as an appeal option or e-signature.
- [System Administration Settings](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings.md)
- [Custom Global Profile Fields](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/custom-global-profile-fields.md): Throughout ASM System Settings you will see field list tables such as "Custom Call Profile 1". or "Custom Profile 2".  These are global Custom fields you can use for any related purpose.
- [System Settings Menu](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu.md): You can configure ASM Core to accommodate your organization’s needs using options within the System group on the System Administration window.
- [Your Organization](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/your-organization.md): You can define the name of your organization or company and view licensing information.
- [Partitioning](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/partitioning.md): Partitioning enables you to divide your system into separate functional areas.
- [Configuring Partitions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/partitioning/configuring-partitions.md)
- [Partition Settings](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/partitioning/partition-settings.md): Non-partitioned information can be accessed and updated by all Analysts.
- [System Settings](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/system-settings.md)
- [Security Profiles](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/security-profiles.md): Security profiles control Analysts’ access to objects, actions and solutions, notes, emails, letters, CMDB items and timesheet entries for different entities in ASM Core, such as calls and requests.
- [Server Time Zone](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/server-time-zone.md): You can set a default time zone for the ASM Core server. All time zone calculations are based on comparing the Analyst’s time zone with this default.
- [Storing Time Zone Information](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/server-time-zone/storing-time-zone-information.md): Time Zone storage and Offsets
- [Time Zone Settings](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/server-time-zone/time-zone-settings.md)
- [Defining Working Hours](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/defining-working-hours.md): You can create sets of working times for your company, and configure them as working and non-working hours.
- [Defining public holidays](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/defining-public-holidays.md): You can create multiple public holiday calendars for your organization, and specify different public holidays for each calendar.
- [Reset References](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/reset-references.md): You can set the base numbers used in the Reference fields throughout ASM Core (such as the Call Ref field on the Call Details window).
- [System Source Titles](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/system-source-titles.md): Whenever a call, request or task is logged, ASM Core makes a record of how it came into the system, such as through the main application, the Self Service Portal, or an API transaction.
- [Browse Limits](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/browse-limits.md): You can specify a maximum limit on the number of records returned from searches.
- [Messaging](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/messaging.md): You can configure when and how email, pager and system messages should be sent, including how system messages ‘pop up’ on an Analyst’s window.
- [Message Types](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/message-types.md): System Notification Settings.  You can list all the email, pager (text) and internal message types provided in ASM Core, and link templates to message types.
- [Message Type Definitions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/message-types/message-type-definitions.md): This page lists all the message types in ASM, their codes and their intended purpose.
- [Pager Settings](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/pager-settings.md): You can configure options for sending pager or SMS text messages from ASM Core.
- [Pager Types](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/pager-types.md): Each pager type is linked to a template, which is in turn associated with a pre-defined query.
- [Activity Log](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/activity-log.md): You can view a log of activities or events that have occurred on the server. You can then export or print the results.
- [Stored Procedures](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/stored-procedures.md): Stored procedures are programs precompiled by Alemba® that can be used to configure your system. You can view a list of them and activate the ones you want to use.
- [System Titles](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/system-titles.md): You can tailor the column titles in ASM Core browse tables to suit your requirements. This would normally only be done once, when the system is first set up.
- [Quick Launch](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/quick-launch.md): Quick launch URLs are shortcuts used to launch a website directly from within calls, requests or tasks within ASM Core.
- [Quick Notes](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/quick-notes.md): Quick notes are brief notes that Analysts can use when logging/actioning a call, request or task. Quick Notes added in the Quick Notes option are available for the partition you create them in.
- [Auditing](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/auditing.md): You can enable or disable the requirement that an Analyst must specify a change reason when they make a change to a setting in Administration or a screen, form or message template in ASM Designer.
- [Administration Audit Trail](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/auditing/administration-audit-trail.md): You can track data changes – what the change was, who made it and why - which assists in troubleshooting and enables reliable analysis for improvement opportunities.
- [User and Analyst Search Field Settings](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/user-and-analyst-search-field-settings.md): You can configure how users and analysts can search for items within a specific search field. You configure separate search settings for users and analysts to reflect their access to the ASM System.
- [Email Header and Footer](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/email-header-and-footer.md): ASM provides a means for managing a global email header and footer for your organization.
- [Security](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security.md): As system administrator, you can configure the system to suit your organization's requirements.
- [Security Settings](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security/security-settings.md): You can configure global security settings for ASM Core, including password settings and integration.
- [Security Settings (Partitioned)](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security/security-settings-partitioned.md): You can define the call template to be used for the automatic call that is logged when the account for an Analyst or User has been disabled due to failed logins.
- [IPK Groups](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security/ipk-groups.md): You can define IPK Groups and add analysts to these groups so that calls can be forwarded to an entire group of people instead of only to an individual.
- [Workflow Management Groups](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security/workflow-management-groups.md): You can define Workflow Management Groups and add Analysts to these groups so that requests or tasks can be forwarded to an entire group of people instead of only to an individual.
- [Controlling log in](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security/controlling-log-in.md): You can list all the Analysts currently logged into ASM Core, as well as the license usage information for your system. You can also prevent people from logging in.
- [Email and Pager Options for IPK and Workflow Groups](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security/email-and-pager-options-for-ipk-and-workflow-groups.md): You can set up the Email ID and Email Analysts options for your IPK and Workflow groups.
- [Security Roles](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles.md): Security Roles are a way of restricting Analysts' access to different parts of ASM Core. Instead of defining access permissions for each Analyst in the system, you simply create a security role.
- [General Access Security Role](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/general-access-security-role.md): You can use the General Access security role to create other security roles and assign basic ASM Core Administration rights and Timesheet rights.
- [Admin Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/general-access-security-role/admin-tab.md)
- [Timesheets Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/general-access-security-role/timesheets-tab.md)
- [IPK Management Security Roles](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/ipk-management-security-roles.md): An IPK Management security role covers permissions for calls and related entities. It also includes permissions for Call screen sets, IPK groups, IPK statuses, IPK streams, and forms.
- [IPK Management Role: Options Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/ipk-management-security-roles/ipk-management-role-options-tab.md): You must set basic security options for the security role. These are partition specific, so Analysts can only access the items within their own partition(s).
- [IPK Management Security Role: Groups Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/ipk-management-security-roles/ipk-management-security-role-groups-tab.md): You can assign IPK groups to the security role. Any Analyst who is assigned the role is considered a member of the group(s) linked to the role.
- [IPK Management Security Role: IPK Streams Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/ipk-management-security-roles/ipk-management-security-role-ipk-streams-tab.md)
- [IPK Management Security Role: IPK Statuses Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/ipk-management-security-roles/ipk-management-security-role-ipk-statuses-tab.md)
- [IPK Management Security Role: Forms Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/ipk-management-security-roles/ipk-management-security-role-forms-tab.md): The Forms tab on IPK Management Security Role window lets you control access to call forms. You can set which forms Analysts with this IPK role can access.
- [IPK Management Security Role: Quick Launch Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/ipk-management-security-roles/ipk-management-security-role-quick-launch-tab.md): You can control access to quick launch URLs by setting which ones Analysts with specific IPK security roles can access.
- [IPK Management Security Role: Fwd Groups Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/ipk-management-security-roles/ipk-management-security-role-fwd-groups-tab.md): You can specify which groups a particular role is able to send calls.
- [Workflow Management Security Roles](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles.md): You can use the Workflow Management security role to assign and restrict permissions for the workflow (change, release, configuration management) request processes in ASM Core.
- [Workflow Management Security Role: Shared Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-shared-tab.md): You can control access to security functions, change windows, and objects within Workflow Management using the Workflow Management security role.
- [Workflow Management Security Role: Requests Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-requests-tab.md): You can restrict access to options relating to request management via the security role, as well as setting access permissions that are specific to Request Managers.
- [Workflow Management Security Role: Tasks Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-tasks-tab.md): You can control access to options relating to task management using the Workflow Management security role.
- [Workflow Management Security Role: Processes Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-processes-tab.md): You can set access permissions to all of the Workflow Processes that have been enabled on your system using the Processes tab on the Workflow Management security role.
- [Workflow Management Security Role: Groups Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-groups-tab.md): You can assign workflow groups to a Workflow Management security role. Any Analyst who has been assigned the role will be considered a member of the groups that you link to the role on this tab.
- [Workflow Management Security Role: Request Screen Sets Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-request-screen-sets-tab.md): You can set up multiple request screen sets for your ASM System, and you can control access to these screen sets through security roles.
- [Workflow Management Security Role: Task Screen Sets Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-task-screen-sets-tab.md): You can set up multiple task screen sets for your ASM System, and you can control access to these screen sets through Workflow Management security roles.
- [Workflow Management Security Role: Appr. Screen Sets Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-appr.-screen-sets-tab.md): You can set up multiple approval screen sets for your ASM System, and you can control access to these screen sets through security roles.Each security role can be given access to specific screen sets.
- [Workflow Management Security Role: User Approval Screen Sets Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-user-approval-screen-sets-tab.md): You can create multiple User approval screen sets for your ASM System, and can control access to these screen sets through roles. Each role can be given access to specific screen sets, and a default.
- [Workflow Management Security Role: External Supplier Screen Sets Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-external-supplier-screen-sets-tab.md): You can set up multiple external supplier screen sets for your ASM System, and you can control access to these screen sets through roles. Each role can be given access to specific screen sets.
- [Workflow Management Security Role: Closure Task Screen Sets Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-closure-task-screen-sets-tab.md): You can set up multiple closure task screen sets for your ASM System, and you can control access to these screen sets through roles. Each role can be given access to specific screen sets.
- [Workflow Management Security Role: Forms Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-forms-tab.md): You can set which forms Analysts can access, and specify particular types of access for each form.
- [Workflow Management Security Role: Template Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-template-tab.md): You can control access to particular workflow templates by setting template permissions for a role.
- [Workflow Management Security Role: Request Quick Launch Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-request-quick-launch-tab.md): You can control the quick launch URLs that Analysts with this security role can access from a request.
- [Workflow Management Security Role: Task Quick Launch Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-task-quick-launch-tab.md): You can set which quick launch URLs Analysts with this workflow role can access from a task.
- [Configuration Management Security Roles](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/configuration-management-security-roles.md): You can use the Configuration Management Security role to allow permissions for managing configuration items, services and related entities within the CMDB.
- [Configuration Management Security Role: CMDB Items Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/configuration-management-security-roles/configuration-management-security-role-cmdb-items-tab.md): Global Permissions for the CMDB
- [Configuration Management Security Role: People Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/configuration-management-security-roles/configuration-management-security-role-people-tab.md): You can set permissions for a Configuration Management Security Role relating to People. This includes setting permissions for viewing, creating, and updating Users, Analysts, and External Contacts.
- [Configuration Management Security Roles: Organizations Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/configuration-management-security-roles/configuration-management-security-roles-organizations-tab.md): You can set permissions for Configuration Management Security Roles relating to Organizations and External Suppliers, including Object Management.
- [Configuration Management Security Role: Locations Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/configuration-management-security-roles/configuration-management-security-role-locations-tab.md): You can set permissions relating to managing locations, including viewing, creating and updating Locations.
- [Configuration Management Security Role: Contracts Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/configuration-management-security-roles/configuration-management-security-role-contracts-tab.md): You can assign permissions relating to Contracts to the Configuration Management Security Role. This includes setting permissions for viewing, creating and updating Contracts.
- [Configuration Management Security Role: Subscriber Groups Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/configuration-management-security-roles/configuration-management-security-role-subscriber-groups-tab.md): You can assign Subscriber Group permissions to the Configuration Management Security Role. This includes setting permissions for viewing, creating and updating subscriber groups.
- [Configuration Management Security Role: Cost Centers Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/configuration-management-security-roles/configuration-management-security-role-cost-centers-tab.md): You can set permissions relating to cost centers to the Configuration Management Security Role, including permissions for viewing, creating and updating cost centers.
- [Configuration Management Security Role: Jurisdictions Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/configuration-management-security-roles/configuration-management-security-role-jurisdictions-tab.md): You can set permissions relating to Jurisdictions for the Configuration Management Security Role. This includes setting permissions for viewing, creating and updating Jurisdictions.
- [Configuration Management Security Role: Forms Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/configuration-management-security-roles/configuration-management-security-role-forms-tab.md): You can set permissions relating to forms for the Configuration Management Security Role, including which forms Analysts with this role can have access to, and particular types of access for each form
- [Service Level Management Security Roles](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/service-level-management-security-roles.md): You can assign and restrict rights for agreements in ASM Core using SLM Security Roles for Service Level Agreements (SLAs), Operating Level Agreements (OLAs) and Underpinning Contracts (UCs).
- [Service Level Management Security Role: Options Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/service-level-management-security-roles/service-level-management-security-role-options-tab.md): You can set security permissions relating to agreements for the SLM Security Role.
- [Service Level Management Security Role: Forms Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/service-level-management-security-roles/service-level-management-security-role-forms-tab.md): You can control access to service level management forms using the SLM Security Role, setting the forms to which Analysts with this role can have access, and specifying particular types of access.
- [Availability Management Security Roles](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/availability-management-security-roles.md): You can control permissions for viewing, creating and updating Outages, Schedules and viewing Availability Data for CMDB items using the Availability Management security roles.
- [Knowledge Management Security Roles](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/knowledge-management-security-roles.md): You can use the Knowledge Management Security role to assign and restrict permissions for viewing, creating and editing knowledge entries within the Knowledge Bank.
- [Knowledge Management Security Role: Options Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/knowledge-management-security-roles/knowledge-management-security-role-options-tab.md): You can set permissions relating to the Knowledge Bank using the Options tab in the Knowledge Bank Security Role. This includes permissions for viewing, creating and updating knowledge bank entries.
- [Knowledge Management Security Role: Content Access Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/knowledge-management-security-roles/knowledge-management-security-role-content-access-tab.md): When creating a knowledge entry, Analysts can assign a knowledge profile.
- [Knowledge Management Security Role: Statuses Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/knowledge-management-security-roles/knowledge-management-security-role-statuses-tab.md): When creating and editing a knowledge entry, Analysts can assign it a knowledge status. You can restrict the statuses that an Analyst with this Knowledge Management Security role can set or update.
- [Bulletin Board Security Roles](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/bulletin-board-security-roles.md): You can use the Bulletin Board Security role to assign and restrict permissions for viewing, creating and editing Bulletins.
- [Dashboard Management Security Role](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/dashboard-management-security-role.md): You can create security Roles for Dashboards that will control capabilities for analysts.
- [Integration Security Role](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/integration-security-role.md)
- [IPK and Workflow](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow.md): For Analysts to make full use of the IPK and workflow functionality in ASM Core, the system administrator must configure the relevant settings.
- [Incident, Problem & Known Error (IPK) Management](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management.md): You can configure your system for managing your service desk operation, setting global options for the Service Desk, as well as defining values for the parameters used on call windows.
- [Configuring IPK Settings](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/configuring-ipk-settings.md): You can configure global settings for the IPK Management module. These settings can be used to enable ITIL on your system and call screen linking.
- [IPK Settings (Partitioned)](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/ipk-settings-partitioned.md): You can configure IPK settings for each partition defined in your system.
- [Action Type](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/action-type.md): You can define categories of activities that can be selected by Analysts and Users when forwarding an= call or adding a note to a ticket.
- [Call Attributes](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/call-attributes.md)
- [Call History Types](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/call-history-types.md): The call history types are displayed in a call’s history. These are defined on the system. You cannot create your own call history type, but you can update the descriptive name to clarify its use.
- [Call Impact](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/call-impact.md): According to ITIL, the priority of a call should be derived from its urgency and its impact.
- [Call Physical Statuses](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/call-physical-statuses.md): Call Physical Statuses appear on the Calls Details windows. They indicate the current status of the call, such as ‘Pending Your Action’ or ‘Forward Internally’.
- [Call Priority](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/call-priority.md): Each call is automatically assigned a priority when it is logged, based on Call Impact and Call Urgency. Priorities are used within the Priority Matrix.
- [Call Screen Sets](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/call-screen-sets.md): This window enables you to define custom call screen sets. By default, the following call screen sets are available: Call, Incident, Known Error, Major Incident, Problem, and Service Request.
- [Stakeholder Roles](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/call-stakeholder-roles.md): You can define different types of stakeholders who are interested in the progress and status of call.
- [Call States](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/call-states.md): Your system automatically assigns a call state to a call when it is opened and closed, to indicate the current status of the call. You cannot delete any of these values, you can only rename them.
- [Call Status Titles](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/call-status-titles.md): Analysts can select a Call Status Title when forwarding, deferring or closing a call, to indicate the status of the call (such as Resolved, In Progress, Investigation).
- [Call Urgency](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/call-urgency.md): According to the ITIL framework, Incidents have an urgency and an impact associated with them. Urgency reflects how quickly the issue must be resolved.
- [Closure Groups](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/closure-groups.md): You can select a closure group for a partition so that calls in that partition will be forwarded to the corresponding group for closure.
- [Custom Call Profiles](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/custom-call-profiles.md): Custom Call Profiles are types of call extensions, that is, additional fields used by analysts to record non-standard information on the Call Details window.
- [User Survey](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/user-survey.md): You can view, create and delete User Survey systems on ASM Core. Each survey system includes a set of rules about how the surveys are to be sent out.
- [User Survey Screen Set](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/user-survey-screen-set.md): You can define User Survey screen sets. These are then selected when you define the content for User Surveys.  You can create, update, delete, and restore User Survey screen sets.
- [IPK classes](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/ipk-classes.md): IPK classes are used internally to classify each call as an Incident, a Problem, a Known Error or a Service Request. These grouping classes are defined in ASM Core. You cannot add or delete IPK classe
- [IPK Streams](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/ipk-streams.md)
- [IPK Statuses](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/ipk-statuses.md): According to ITIL, a call can be logged as an Incident, Problem, Major Incident, Known Error or Service Request, collectively referred to as ‘IPK’ in ASM Core.
- [Link Stream/Status to Call Screen Set](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/link-stream-status-to-call-screen-set.md): You can make a call screen set available to a particular IPK status and stream.
- [Link Type/Stream/Status to Call Screen Set](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/link-type-stream-status-to-call-screen-set.md): You can link a call screen set to a specific issue type, IPK status, and IPK stream combination. This is done through a matrix of Types, IPK Statuses, and IPK Streams.
- [Link Screen Set to Reasons](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/link-screen-set-to-reasons.md): Call closure reasons can be linked to either Screen Sets or Types. When reasons are linked to screen sets, only those reasons associated with a particular screen set are available from the Reasons
- [Link Type to Reason](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/link-type-to-reason.md): You can link call reasons to specific issue types, so that when an Analyst selects a Type on the Call Details window, only the reasons which have been linked to it will be displayed in the list.
- [Limit Type by IPK Status](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/limit-type-by-ipk-status.md): This window allows you to make issue types available for particular IPK Statuses, so that when Analysts log a call, only the issue types linked to the status are available for selection.
- [Link Type to Call Screen Set](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/link-type-to-call-screen-set.md): You can link issue types to call screen sets, so that specific Call Details windows are displayed when an Analyst selects an issue type when logging a call.
- [Priority Matrix](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/priority-matrix.md): You can set the Priorities to be applied to calls based on Urgency and Impact levels.
- [Quick Forms](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/quick-forms.md): Quick Forms are linked to Types Tiers and display a list of pre-defined questions in the Call Details screen when the linked Type is selected.
- [Quick Solutions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/quick-solutions.md): You can define macros that automatically update details in the Call Details window and optionally close the call.
- [Reasons](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/reasons.md): You can use this list to identify reasons why calls may have been logged, or use it for closure reasons. Analysts will be able to select one of these from a drop-down list at the time of closing a cal
- [Call Scripts: Scripting](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/call-scripts-scripting.md): Available in the self-service portal and in Core, you can create call scripts to provide a step-by-step approach to help an analyst or user resolve a call.
- [Type Tiers](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/type-tiers.md): Every call an Analyst logs must have a Type specified for it. Types are a way to categorize an issue reported by a User.
- [Workflow Management](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management.md): You can configure rules for forwarding tasks and requests, as well as escalation and activation rules, workflow templates, and other related options.
- [Workflow Management Settings](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/workflow-management-settings.md): Workflow Management Settings to support Change, Request, and Business Process automations.
- [Workflow Attributes](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/workflow-attributes.md): You can define categories of information related to an approval, request or task which are not recorded in the main details window.
- [Approval Types](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/approval-types.md): Approval types indicate the nature of the approval being logged, such as: Passed, or In Review. Analysts select approval types on the Approval Details window.
- [Request Action Types](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-action-types.md): When request managers add a history item to a request, they can select an action type, providing a brief description of the activity the history item is recording.
- [Request Implementation Profiles](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-implementation-profiles.md): The Request Implementation Profile describes the reason the request is being closed, such as: Canceled, Implemented, or Rejected.
- [Request Implementation States](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-implementation-states.md): You can create implementation states that can be chosen when an Analyst closes a request.
- [Request Link Types](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-link-types.md): Analysts can link requests to one another in a relationship using the Linking explorer option.
- [Request Physical Statuses](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-physical-statuses.md): The physical status of a request appears on the Info Panel of the Request Details window and on the Requests Outstanding window.
- [Request Phases (Nano)](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-phases-nano.md): Request phases represent the various stages of a request at a given point in time. Request Phases correlate to Request Completion Statuses. Request phases are displayed in Nano graphically.
- [Request Priority](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-priority.md): Analysts can select request priorities from the Priority list on the Request Details window to indicate the order in which requests should be considered.
- [Request Risks](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-risks.md): You can define levels of risk that requests can represent to your organization. Risk levels can then be selected from the Risk list on the Request Details window.
- [Request Risk Assessment](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-risks/request-risk-assessment.md): ASM has a native Rick Calculator.  You can set the primary values to use in the Risk Assessment Matrix.
- [Request Impact](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-risks/request-impact.md): Analysts can select a request impact from the Impact list on the Request Details window to indicate the potential level of effect on business processes.
- [Request Complexity](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-risks/request-complexity.md): ASM has a native Rick Calculator.  You can set the primary values to use in the Risk Assessment Matrix.
- [Request Risk Assessment Matrix](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-risks/request-risk-assessment-matrix.md): The Risk Assessment Matrix uses the values in Request Risk Assessment and Request Impact, and Request Complexity to calculate the Request Risk.
- [Screen Sets for Requests, Tasks and Approvals](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/screen-sets-for-requests-tasks-and-approvals.md): By default, only one screen set is available for requests, one for tasks, and one for approvals. However, you can define more.
- [Request Stakeholder Roles](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-stakeholder-roles.md): When Analysts or Change Managers link stakeholders to a request, they are prompted to select a Stakeholder Role for the stakeholder.
- [Request Completion Statuses](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-completion-statuses.md): You can define a selection of statuses that can be specified on a request when it is closed, such as Request Successfully Completed, or Request Pending Later Review.
- [Request Types](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-types.md): Request types indicate the nature of the request being logged.  You can record major request types and ‘tiers’ within them.
- [Task Action Types](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/task-action-types.md): Task Action Types are used to break a task down into its separate activities, such as Evaluating, Specifying, or Writing Report. These are selected by an Analyst when adding an item to the task.
- [Task Phases](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/task-phases.md): Task phases represent the various stages of a task at a given point in time. You can set the task phase using the drop-down list on the Task Details window.
- [Task Physical Statuses](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/task-physical-statuses.md): A task's physical status is the Current and Forward status displayed on the Tasks Outstanding window. You cannot create new status titles, but you can rename them.
- [Task Priority](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/task-priority.md): Task priorities can be selected from the Priority list on the Task Details window to indicate how urgent the task is.
- [Task Status Titles](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/task-status-titles.md): You can define statuses to assign to a task, such as Completed or Pending. The status can be set by selecting an option from the Status list on the Defer, Forward, or Complete window.
- [Task Types](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/task-types.md): You can record the task type on each task, such as Installation, or Testing. They indicate the nature of the task being logged.
- [Workflow Management History Types](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/workflow-management-history-types.md): Each request and task event is recorded in the Request or Task History window, accessed by selecting the History explorer option from the Request or Task Details window.
- [Request History Filters](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-history-filters.md): Each request is recorded in the Request History. You can set filters on the information that is presented in the request history.
- [Workflow Processes](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/workflow-processes.md): ASM Core provides access to a number of ITIL-compliant workflow processes including Change Management, Release & Deployment Management, and Availability Management.
- [Workflow Export and Import - Workflow Porting](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/workflow-export-and-import-workflow-porting.md): You can export and Import workflows between like-for-like systems.
- [Linking Approval Screens to Partitions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/linking-approval-screens-to-partitions.md): You can link approval screens that have been created using ASM Designer to partitions. This ensures that the approval screen is visible only to those analysts who are in that partition.
- [Service Level Management](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/service-level-management.md): ASM Core's SLM functionality allows you to create and monitor Service Level Agreements, Operational Level Agreements and Underpinning Contracts.
- [SLM Settings](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/service-level-management/slm-settings.md): This window enables you to configure the global settings for agreements that apply across your organization. Additional settings can be configured when creating an agreement.
- [Agreement Attributes](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/service-level-management/agreement-attributes.md): You can define categories of information related to an agreement such as User reference, organization name and so on.
- [Agreement Selection Priority](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/service-level-management/agreement-selection-priority.md): The Agreement Selection Priority determines how SLM works on your system. You can use this to determine which SLA agreement should be applied to calls and requests.
- [CMDB Selection Priority](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/service-level-management/cmdb-selection-priority.md): ASM Core uses the CMDB Selection Priority list to determine which agreement to apply to a call, request or task that is logged against several CMDB items.
- [Agreement Stakeholder Roles](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/service-level-management/agreement-stakeholder-roles.md): This window enables you to define stakeholders, that is, Analysts, Users and organizations who have an interest in this agreement.
- [Agreement Statuses](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/service-level-management/agreement-statuses.md): There are two default statuses for agreements, Active and Inactive, but you can create further statuses that may apply to an agreement.
- [Exclusion Reasons](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/service-level-management/exclusion-reasons.md): You can define reasons why an Analyst might want to exclude certain agreement events from SLM reporting.
- [Agreement Types](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/service-level-management/agreement-types.md): There are three default agreement types - SLA, OLA, and UC. New agreement types can be created within these types.
- [Event Activity Types](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/service-level-management/event-activity-types.md): There are a number of SLM events that can occur in ASM Core involving escalations and breaches. When an event occurs, it is written into a database table.
- [Agreement Matrices](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/service-level-management/agreement-matrices.md): An agreement matrix contains a set of rules for calculating at what point a call or a request will be escalated, or an agreement breached.
- [Measurement Types](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/service-level-management/measurement-types.md): When you create an agreement, you can use the measurement type and specify time and costs against it.
- [Payment Types](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/service-level-management/payment-types.md): You can define various payment types to be used for the agreements created in your system. They will display in the Payment Type list on the Financials tab of the Agreement Details window.
- [CMDB (Configuration Management Database)](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database.md): You can configure your system in order to manage the CMDB in the way that suits your organization best.
- [CMDB Settings](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/cmdb-settings.md): You can use the CMDB Settings window to configure the global settings for the CMDB module.
- [CMDB Service Levels](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/cmdb-service-levels.md): You can define different service levels that Analysts can assign to CMDB items as part of the CMDB Item details.
- [CMDB Item Classes](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/cmdb-item-classes.md): CMDB item classes allow you to profile your organization’s CMDB items or categorize them according to their function in an organization, for example, Sales, or Marketing.
- [CMDB Item Criticality](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/cmdb-item-criticality.md): You can define CMDB Item criticality levels, which Analysts can use when completing the CMDB Item Details to indicate how important the item is to your IT infrastructure.
- [CMDB Item Physical Statuses](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/cmdb-item-physical-statuses.md): You can define physical statuses which Analysts can use to indicate the current status of a configuration item, for example, whether it is On Order, In Repair, or in Testing.
- [CMDB Item Types](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/cmdb-item-types.md): All CMDB items in the system must be classified as item types. ASM Core comes with a standard set of item types, but you can add further sub-types in order to classify your CMDB items.
- [CMDB Link Status](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/cmdb-link-status.md): You can create a link between CMDB items, and assign a link status to provide information, such as whether the link is active or frozen.
- [CMDB Link Types](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/cmdb-link-types.md): You can define the types of links that can be used to link CMDB items, specifying which CMDB item types may be linked, as well as the type of relationship the two items can have.
- [Contract Support Type](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/contract-support-type.md)
- [Contract Types](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/contract-types.md)
- [Cost Center Category](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/cost-center-category.md)
- [Custom CMDB Profiles](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/custom-cmdb-profiles.md)
- [Person Profile](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/person-profile.md)
- [External Contact Type](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/external-contact-type.md)
- [User VIP Statuses](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/user-vip-statuses.md)
- [Disposal Methods](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/disposal-methods.md)
- [Financial Statuses](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/financial-statuses.md)
- [Financial Category](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/financial-category.md)
- [Freeze Statuses](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/freeze-statuses.md): You can define the freeze status types which Analysts can select when freezing or unfreezing a CMDB item.
- [Link Manufacturer to Model Type](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/link-manufacturer-to-model-type.md)
- [Manufacturers](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/manufacturers.md)
- [Model Types](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/model-types.md)
- [Organization Profiles](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/organization-profiles.md)
- [External Supplier Statuses](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/external-supplier-statuses.md)
- [Purchase Method](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/purchase-method.md): You can define purchase methods that Analysts can select to describe the ways CMDB items can be purchased when specifying the CMDB item details.
- [Service Link Types](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/service-link-types.md)
- [Service Portfolio Statuses](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/service-portfolio-statuses.md): You can define service portfolio statuses that Analysts can apply to service entities within the Criticality and Status section of the CMDB Item Details window.
- [Service Cost Types](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/service-cost-types.md)
- [Service Periods](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/service-periods.md)
- [Asset Management - Asset Lifecycle Status](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/asset-management-asset-lifecycle-status.md)
- [Asset Management - License Type](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/asset-management-license-type.md)
- [Asset Management - Transaction Status](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/asset-management-transaction-status.md)
- [Self Service Portal Display Categories](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/self-service-portal-display-categories.md)
- [Stakeholder Roles](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/stakeholder-roles.md): The Stakeholder Roles windows in administration enables you to add, delete and rename roles for stakeholders linked to CMDB entities.
- [Auditing Configuration Items](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/auditing-configuration-items.md): Audit, CI Audit, Field Audit, Audit Trail, Audit Log
- [Availability](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/availability.md): You can use ASM Core to track and manage the availability of all CMDB entities.
- [Configuring Availability Management](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/availability/configuring-availability-management.md): Availability settings are configured within System Administration.
- [Outage Types](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/availability/outage-types.md): You can create, rename and delete Outage Types in the System Administration Settings. You need to have outage types created before raising outages so that you can select the relevant outage type.
- [Schedule Definition](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/availability/schedule-definition.md): You can have many different sets of availability schedules, so that different schedules can be applied to different items within the CMDB.
- [Depreciation](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/depreciation.md): Depreciation settings allow you to run automatic batch jobs that perform scheduled depreciation calculations against CMDB items.
- [Batch Run Parameters](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/depreciation/batch-run-parameters.md): The depreciation schedule in a batch run is activated by the ASM Core polling service.
- [Depreciation by CMDB Item Type](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/depreciation/depreciation-by-cmdb-item-type.md): The Depreciation by CMDB Item Type window enables you to apply Depreciation Schedules and Depreciation Methods to CMDB Items.
- [Depreciation Methods](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/depreciation/depreciation-methods.md): Depreciation methods can be linked to different CMDB item types and are run against the ASM database to perform depreciation calculations. You can create as many methods as you wish.
- [Depreciation Schedules](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/depreciation/depreciation-schedules.md): Depreciation schedules must be defined before depreciation calculations can be executed for your CMDB items in ASM Core.
- [Knowledge Bank](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/knowledge-bank.md): Knowledge refers to useful and relevant units of information that have been accumulated through learning and experience.
- [Knowledge Bank Settings](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/knowledge-bank/knowledge-bank-settings.md): You can configure settings for how users, analysts, and contributors use the Knowledge Bank.
- [Knowledge Base Types](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/knowledge-bank/knowledge-base-types.md): You can use knowledge base types to define the nature of the knowledge entry in ASM Core.
- [Knowledge Entry Types](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/knowledge-bank/knowledge-entry-types.md): Knowledge Entry Types allow you to specify what kind of knowledge base article you are creating.  They answer the question: What kind of Abstract is it?  What kind of FAQ is it?
- [Knowledge Profiles](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/knowledge-bank/knowledge-profiles.md): Paramount to your knowledge base is the capability to control access to articles so that the correct audience is seeing the articles they need to see.  In ASM, you will do this with profiles.
- [Knowledge Ratings](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/knowledge-bank/knowledge-ratings.md): You can define and create knowledge entry ratings and scores. These scores are displayed on all knowledge entries, and Analysts or Users who read a knowledge entry can assign a score to it.
- [Knowledge Statuses](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/knowledge-bank/knowledge-statuses.md): Is the article viewable?  You can define statuses that can be associated with knowledge entries, such as Draft or Reviewed. A status is set for a knowledge entry when it is created.
- [Knowledge Document Import](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/knowledge-bank/knowledge-document-import.md): In ASM, you can import knowledge documents from a public directory.
- [Bulletin Board](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/bulletin-board.md): Bulletins are useful for keeping analysts, team members and Users up to date and informed.
- [Configuring the Bulletin Board](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/bulletin-board/configuring-the-bulletin-board.md): The bulletin board contains bulletins which keep Analysts and Users up to date with events and news that may impact them.
- [Bulletin Board Priorities](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/bulletin-board/bulletin-board-priorities.md): You can create priorities available for bulletins, change their order and delete one or more if necessary.
- [Bulletin Stakeholder Roles](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/bulletin-board/bulletin-stakeholder-roles.md): You can create Stakeholder roles for bulletins that will allow you to target bulletins to specific audiences.
- [Text Retrieval](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/text-retrieval.md): Text searches are included in all search windows in ASM Core.
- [Common Words](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/text-retrieval/common-words.md): You can maintain a list of common words, such as prepositions and articles, that are not indexed when ASM Core performs a text search indexing job.
- [Keywords](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/text-retrieval/keywords.md): You can maintain a list of keywords which can be attached to Knowledge Bank articles. Searches for articles can be based on these keywords. They are not case sensitive.
- [Synonyms](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/text-retrieval/synonyms.md): With the right permissions, you can maintain a list of synonyms that can be defined for a keyword. Synonyms can be attached to Knowledge Bank articles and used to search for articles.
- [Analytics](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/dashboards.md): You can setup the integration to the dashboard platform
- [Analytics Settings](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/dashboards/analytics-settings.md): Analytics allows you to configure connections to reporting and dashboard applications.
- [Classic Syncfusion Dashboard Server Configuration](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/dashboards/classic-syncfusion-dashboard-server-configuration.md)
- [Self Service Portal](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal.md): The Self Service Portal settings in the System Administration menu enable you to configure your Self Service Portal.
- [Self Service Portal Settings](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/self-service-portal-settings.md): You can use the Self Service Portal Settings window to configure the global settings for the Self Service Portal.Set the global options for your Self-Service portal(s).
- [Self Service Portal Settings (Partitioned)](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/self-service-portal-settings-partitioned.md): Using the Self Service Portal Settings (Partitioned) option, you can assign default call templates, Customer Chase/Escalation, and configure the Chat Queue.
- [Self Service Portal Roles](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/self-service-portal-roles.md): Self Service Portal Roles enable you to assign permissions for registered Users accessing the Self Service Portal.
- [Options Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/self-service-portal-roles/options-tab.md): The Options tab on the Self Service Portal Role window contains a wide variety of options which can be configured for Self Service Portal roles.
- [CMDB Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/self-service-portal-roles/cmdb-tab.md): The CMDB tab on the Self Service Portal Role window allows access to Services and Configuration Items.
- [Content Access Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/self-service-portal-roles/content-access-tab.md): The Content Access tab on the Self Service Portal Role window lists all the knowledge profiles created for your ASM System.
- [Workflow Templates Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/self-service-portal-roles/workflow-templates-tab.md): The Workflow Templates tab on the Self Service Portal Role window enable you to assign access to selected workflow templates for a portal role.
- [Call Templates Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/self-service-portal-roles/call-templates-tab.md): The Call Templates tabs on the Self Service Portal Role window enable you to assign access to selected call templates for a portal role.
- [IPK Status Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/self-service-portal-roles/ipk-status-tab.md): The IPK Status Tab in the Self Service Portal roles allows you to specify what IPK Statuses your users with this role may have access to.
- [Dashboard Management Tab](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/self-service-portal-roles/dashboard-management-tab.md): The Dashboard Management tab on the Self Service Portal Role window enables you to assign access to selected Dashboards and place category security for a portal role.
- [Self Service Portal Systems](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/self-service-portal-systems.md): You can create multiple Self Service Portal systems and then use ASM Designer to give them different skins (branding, fonts, and color schemes) and different menu panels (My Options).
- [Self Service Portal My Options](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/self-service-portal-my-options.md)
- [Self Service Portal Tables](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/self-service-portal-tables.md): In Self Service Portal, information appears in tables, such as My Requests and My Incidents. You can configure the tables to contain the columns that you want, in the order you want them.
- [Service Order Status Titles](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/service-order-status-titles.md): ASM Core provides the following statuses for Service Orders: Not Submitted, Submitted, In Progress, Complete. These statuses can be renamed to appear differently in the Service Request Catalog.
- [Question Mappings](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/question-mappings.md): You can assign a call template for Users who submit a query using the Ask a Question feature in the Self Service Portal.
- [Catalog Promoted Items](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/catalog-promoted-items.md): System administrators can select catalog items to be 'promoted' (displayed automatically) on each portal system when a user first goes into the Service Request Catalog in Self Service Portal.
- [Suggested Knowledge in the Self Service Portal](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/suggested-knowledge-in-the-self-service-portal.md): Suggested Knowledge promotes knowledge articles to users during call logging to achieve faster solutions for users and reduced workload for the Service Desk.
- [Creating Custom Pages](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/creating-custom-pages.md): System administrators can create custom pages for use on the Self Service Portal, using extensions to the dashboard page.
- [Link Organization to Portal Key](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/link-organization-to-portal-key.md): You can link organizations to specific Portal keys so that the organization has a default portal without needing to enter a special portal address.
- [Nano](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/nano.md)
- [Preview Features/Advanced Options](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options.md): Preview Features provide early access to upcoming and newly released features. As preview features are released to general product, they may be moved from this menu to other system menus.
- [Settings](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options/settings.md)
- [Multi Language](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options/settings/multi-language.md): Alemba supports full translation of the Self-Service Portal into any language and qualitative multilingual communication by dynamic translation of content for incoming/outgoing Emails.
- [Languages](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options/settings/multi-language/languages.md): You can use this section to update Portal labels and services titles
- [Portal Label Language Updates](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options/settings/multi-language/languages/portal-label-language-updates.md)
- [Service Title Language Updates](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options/settings/multi-language/languages/service-title-language-updates.md)
- [Call Activities](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options/settings/call-activities.md): Create activity items for calls, much like an activity checklist. Analysts can close activity items as they complete them, which ensures the correct process is followed.
- [Enable Active Directory Mappings to Sub Groups](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options/settings/enable-active-directory-mappings-to-sub-groups.md): When this setting is enabled, source definitions for Active Directory integrations will include an option to cascade all person mappings to their sub groups
- [CTI](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options/settings/cti.md): Alemba Service Manager (ASM) provides Computer Telephony Integration (CTI) functionality to enable ASM Analysts to more easily identify the User of the Support Call from the Caller ID.
- [Setting up the Alemba Service Manager CTI](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options/settings/cti/setting-up-the-alemba-service-manager-cti.md): For CTI to function, it must be turned on in Alemba Service Manager Administration.
- [SignalR Scale Out Options](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options/settings/signalr-scale-out-options.md): SignalR is a free and open-source software library for Microsoft ASP.NET that allows server code to send asynchronous notifications to client-side web applications.
- [External Chat tool Integrations](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options/settings/external-chat-tool-integrations.md): You may use other chat Tools rather than the built-in ASM Chat Tool.
- [Portal Settings](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options/portal-settings.md): Portal Settings provide options to streamline the Self Service Portal and simplify the User experience.
- [Global Search](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options/global-search.md): The Global Search settings allows you to specify the number of results to display
- [Chat Bot](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options/chat-bot.md): ASM Self Service has a virtual analyst/chatbot capability that allows customers to interact with the bot before deciding the next course of action.
- [Workflow Template Administration](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration.md): Workflow templates are pre-built Request Details windows with predefined field values. They include prebuilt workflows, featuring the tasks and approvals that will execute when a request is created fr
- [Basic Process for Building a Workflow](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/basic-process-for-building-a-workflow.md): The scenario below will walk through creating a new workflow (not cloning an existing one) using a practical example that you can follow.
- [Task List for Workflow (Request Template) Creation](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/basic-process-for-building-a-workflow/steps-for-workflow-request-template-creation.md): This is a short sheet for Request Creation. This short sheet is for administrators with some system familiarity through to advanced system administrators.
- [Create a Service Action and Attach a Workflow to it](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/basic-process-for-building-a-workflow/steps-for-workflow-request-template-creation/create-a-service-action-and-attach-a-workflow-to-it.md): Now that we have our Network account workflow where we want it, it’s time to test it.
- [Managing Tasks - Adding Tasks to the Dependency Diagram](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram.md): Tasks must be created for each of the actions required to complete a request workflow. The request is considered completed when all the tasks within the request are completed.
- [About Tasks - General](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/creating-a-task.md): Tasks drive the whole of your workflow.  Within ASM there are 15 types of tasks you can configure that range from simple automations to full-scale integration tasks.
- [Task Types in the Task Palette](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette.md): ASM provides a variety of tasks to support the effective functioning of your workflows. Each of the task types available can be used for a specific purpose and can be identified by a unique icon.
- [Defining Request Start Details](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/defining-request-start-details.md): The Request Start Task is automatically added to the dependency diagram when a request is created. You can specify additional information for this task type.
- [Creating a Standard Task](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-a-standard-task.md): A standard task entity type can be used to create any kind of task that cannot be created with the existing task entity types.
- [Create Request Task](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/create-request-task.md): As a workflow progresses, there may be situations where another change or request type is required.
- [Creating an Approval Task](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-an-approval-task.md): You may want to create approvals at various stages of the request and create dependencies such that certain tasks are not released until each approval is approved by the request manager.
- [Creating a User Approval Task](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-a-user-approval-task.md): Users can approve or reject these tasks using the Self Service Portal
- [Conditional Branching Tasks](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/conditional-branching-tasks.md): You can use Conditional Branching tasks to define conditional rules for tasks that can test certain conditions and perform actions based on whether or which conditions are met.
- [Defining a Dependency Rule](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/conditional-branching-tasks/defining-a-dependency-rule.md): You can define one or more dependency rules on the Task/Approval Available Conditions window.
- [Defining Dependency Actions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/conditional-branching-tasks/defining-dependency-actions.md)
- [Creating a Messaging Task](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-a-messaging-task.md): Messaging Tasks are tasks which can be used to notify analysts, relevant users, stakeholders and other relevant people about the progress of the current request.
- [Creating a Delay Task](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-a-delay-task.md): Delay tasks can be used to stop the workflow for a specified duration. Delay tasks are always automated. The delay can be set to affect the planned or actual time of a task in a workflow.
- [Creating a Manage CMDB Task](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-a-manage-cmdb-task.md): Manage CMDB tasks enable you to perform a range of automated actions on CMDB items.
- [Recursive CMDB Task](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-a-manage-cmdb-task/recursive-cmdb-task.md): You may want to rerun transactions on CMDB items linked to a request in case the first attempt to apply these transactions failed, or if changes have been made to linked CMDB items elsewhere.
- [Adding Transactions to a Manage CMDB task](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-a-manage-cmdb-task/adding-transactions-to-a-manage-cmdb-task.md)
- [Asset Management Transactions in a Manage CMDB Task](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-a-manage-cmdb-task/asset-management-transactions-in-a-manage-cmdb-task.md): You can set up an asset management transaction to run automatically through an activated Manage CMDB task.
- [Mapping Fields to be Updated by a Transaction](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-a-manage-cmdb-task/mapping-fields-to-be-updated-by-a-transaction.md)
- [Creating an Outbound Action Task](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-an-outbound-action-task.md): An Outbound Action task is used as part of a workflow to automatically send an Outbound Action to another system as part of the workflow.
- [Creating an SLM Start Clock/Stop Clock Task](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-an-slm-start-clock-stop-clock-task.md): SLM Start Clock and SLM Stop Clock tasks enable you to set explicit points in your workflow where you want the clock on a SLA linked to a request to started or suspended.
- [Creating an External Supplier Task](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-an-external-supplier-task.md): External Supplier Tasks are tasks that need to be completed by external parties through the Self Service Portal.
- [Creating a Run External Procedure Tasks](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-a-run-external-procedure-tasks.md): A Run External Procedure task can be used to automate any procedure that is part of a workflow. It is used to call and execute an external script. Parameters are passed to the script at runtime
- [Creating a Change Window Task](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-a-change-window-task.md): Change Window tasks can be used to apply change windows to CMDB items  that are linked to the current request. A change window is a duration when a CMDB item can be updated.
- [Creating a Closure Task](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-a-closure-task.md): Closure tasks mark the end of a request. A Closure task can be used to set the implementation reason and request status for a request.
- [Creating an Activation Task](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-an-activation-task.md): An activation task is a set of activation rules in a workflow that tell the workflow to wait until certain conditions are met.
- [Component Workflows](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/component-workflows.md): Component Workflows are re-usable templates that can be used for these sub-processes. It is then a simple matter to drag and drop the component into the workflow template.
- [Setting Up Amendable Requests](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/setting-up-amendable-requests.md): You can create service bundles linked to requests, and allow users to add service actions to the bundle when they place the request in the Self Service Portal.
- [Troubleshooting Workflow and Service Action Linking](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/troubleshooting-workflow-and-service-action-linking.md)
- [Sharing Parent Request Items with Child Requests](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/sharing-parent-request-items-with-child-requests.md): You can share CMDB items across linked requests.
- [Dashboards and Reporting](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting.md): ASM uses the Syncfusion Dashboard Platform for dashboards/wallboards and reporting. You are free, however to use the tool of your choice while still leveraging the many table views shipped with ASM.
- [Dashboard Configuration and User Learning Guide](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/dashboard-configuration-and-user-learning-guide.md): The guide is intended as a learning resource.
- [Descriptions of Default Reports and Dashboards (SDI Classifications)](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications.md)
- [8.3 Number of Incidents and Service Requests](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.3-number-of-incidents-and-service-requests.md)
- [8.4 Average Time to Respond](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.4-average-time-to-respond.md)
- [8.6 Average time to resolve incidents or fulfill service requests](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.6-average-time-to-resolve-incidents-or-fulfill-service-requests.md)
- [8.7 First Contact Incident Resolution and Request Fulfilment Rate](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.7-first-contact-incident-resolution-and-request-fulfilment-rate.md)
- [8.8 First Level Incident Resolution and Request Fulfillment Rate](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.8-first-level-incident-resolution-and-request-fulfillment-rate.md)
- [8.9 Reopned Incident Rate](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.9-reopned-incident-rate.md)
- [8.10 Backlog Management](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.10-backlog-management.md)
- [8.11 Percentage of hierarchic escalations](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.11-percentage-of-hierarchic-escalations.md)
- [8.21 Percentage of Functional Escalations copy](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.21-percentage-of-functional-escalations-copy.md)
- [8.23 Average incident resolution time by priority](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.23-average-incident-resolution-time-by-priority.md)
- [8.24 Average request fulfilment time by priority](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.24-average-request-fulfilment-time-by-priority.md)
- [8.25 Average resolution time by incident category](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.25-average-resolution-time-by-incident-category.md)
- [8.26 Average fulfilment time by service request type](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.26-average-fulfilment-time-by-service-request-type.md)
- [8.27 Comparison of service level targets to performance](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.27-comparison-of-service-level-targets-to-performance.md)
- [8.28 Service Desk Knowledge Usage](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.28-service-desk-knowledge-usage.md)
- [8.29 Customer Facing Knowledge Usage](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.29-customer-facing-knowledge-usage.md)
- [8.30 Service Desk Knowledge Quality and effectiveness](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.30-service-desk-knowledge-quality-and-effectiveness.md)
- [8.31 Customer facing knowledge quality and effectiveness](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.31-customer-facing-knowledge-quality-and-effectiveness.md)
- [8.33 Monitoring Incidents caused by changes measured against target](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.33-monitoring-incidents-caused-by-changes-measured-against-target.md)
- [8.34 Total cost of service delivery](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.34-total-cost-of-service-delivery.md)
- [8.35 Average cost per incident by channel](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.35-average-cost-per-incident-by-channel.md)
- [8.36 Average cost per service request by channel](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.36-average-cost-per-service-request-by-channel.md)
- [8.43 Problem records created through proactive problem management](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.43-problem-records-created-through-proactive-problem-management.md)
- [8.44 Incident reduction through problem management](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.44-incident-reduction-through-problem-management.md)
- [Install SDI Reporting Pack](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/install-sdi-reporting-pack.md): The files below will install the SDI Reporting pack.  If you are not confident with Powershell or Syncfusion, please contact Professional Services or your Technical Account Manager (TAM).
- [Dashboards and Reports (.sydx Files)](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/dashboards-and-reports-.sydx-files.md): Much of this data has or will ship with ASM, however should you ever need to restore, the original files can be found here.
- [Connecting to Other Data Sources](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/connecting-to-power-bi-other-data-sources.md): ASM can connect to Power BI or other data sources to manage your reporting requirements.
- [Sample SQL Queries](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/sample-sql-queries.md): Below are samples of SQL queries used to create views for your dashboards
- [Migrating your Syncfusion Dashboards to a New Server](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/migrating-your-syncfusion-dashboards-to-a-new-server.md): This topic is for advanced system administrators.  It will allow you to install and migrate your dashboards and reports to a new applications server.
- [FAQ](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq.md): Below is a collection of FAQ from installation to administration.
- [Limited Support/End of Life Capabilities](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities.md)
- [Configuration Portability](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/configuration-portability.md): Configuration Portability enables you to copy selected configuration settings from one system to another system using a simple export and import mechanism.
- [Overview & Best Practices](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/configuration-portability/overview-and-best-practices.md): Config Port is a powerful tool for developing and transferring screens, email templates, and system settings between systems; however if used incorrectly problems may occur.
- [Porting Configuration Data](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/configuration-portability/porting-configuration-data.md): Once an organization has configured and tested the settings on the source system (development environment), the settings can be ported to the target system (test or Prod environment)
- [Viewing the Export and Import Logs](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/configuration-portability/viewing-the-export-and-import-logs.md): The Configuration Portability Logs window lists all export and import log files generated by a configuration portability import or export.
- [Server Console](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/server-console.md): You can use the ASM Server Console application to create, rename, delete and configure your ASM Systems.
- [Accessing the Server Console](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/server-console/accessing-the-server-console.md)
- [Creating a New ASM System](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/server-console/creating-a-new-asm-system.md): You can create and configure a new ASM System using the New System Wizard.
- [Server Console system tasks](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/server-console/server-console-system-tasks.md): You can perform a range of tasks using the Server Console.
- [Customization nodes](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/server-console/customization-nodes.md)
- [SQL Server and Table Ownership](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/server-console/sql-server-and-table-ownership.md)
- [Updating Scripts](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/server-console/updating-scripts.md)
- [ASM Core Registry Keys](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/server-console/asm-core-registry-keys.md)
- [Concurrent Licensing](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/concurrent-licensing.md)
- [License Corrals](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/concurrent-licensing/license-corrals.md): Corralling allows you to reserve a subgroup of licenses for specific group members, to ensure that they can log in, even if all of the other available licenses are in use.
- [Alemba Classic API](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api.md): Transactions are exposed via the web service. To use the Classic API, all transactions must be completed using the web service provided.
- [Programming with the Classic API](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/programming-with-the-classic-api.md): This section of the documentation deals with the Classic API.
- [WCF Client](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/programming-with-the-classic-api/wcf-client.md): The API is based on Windows Communication Foundation (WCF). ASM provides a WCF service and exposes an end point which can be accessed by third party applications to call standard ASM transactions.
- [Code Examples](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/code-examples.md): This section provides code examples on how to access and use transactions made available by the API.
- [Return Values](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/return-values.md)
- [API Message Types](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-message-types.md): This section provides a list of the message types used by the API. A complete list of message types shipped with ASM appears on the Message Types window within System Administration.
- [API Lookups](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-lookups.md)
- [API Transactions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions.md)
- [Availability Transactions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/availability-transactions.md): Availability transactions can be used to manipulate availability information for CMDB items.
- [Call Transactions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/call-transactions.md): The API provides transactions to create, update, forward, close, add notes and retrieve calls. Messaging transactions are provided to email the call’s forum.
- [CMDB Item Transactions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/cmdb-item-transactions.md): The ASM web service provides a single create, update, delete, retrieve and clone transaction for CMDB item entities, including Configuration Items, Services, Service Actions and Service Bundles.
- [Contract Transactions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/contract-transactions.md): The ASM web service provides basic contract transactions such as create, update, delete and retrieve.
- [Cost Center Transactions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/cost-center-transactions.md): The API Cost Center transactions can be used to create, update, delete and retrieve cost center entities in the CMDB.
- [Jurisdiction Transactions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/jurisdiction-transactions.md): The API Jurisdiction transactions can be used to create, update, delete and retrieve jurisdiction entities in the CMDB.
- [Location Transactions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/location-transactions.md): Location transactions include transactions for creating, updating, deleting and retrieving a location’s details.
- [Organization Transactions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/organization-transactions.md): Organization transactions include transactions for creating, updating, deleting and retrieving an organization’s details. This also includes creating organizations which are also external suppliers.
- [Person Transactions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/person-transactions.md): The web service provides access to the basic person transactions, though note these are restricted solely to the creation of Users.  These include creating, updating, deleting and retrieving User deta
- [Subscriber Group Transactions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/subscriber-group-transactions.md): The ASM web service provides basic subscriber group transactions such as create, update, delete and retrieve.
- [Knowledge Transactions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/knowledge-transactions.md): The Classic API provides knowledge transactions to create, update, delete and retrieve knowledge articles.  There is also a transaction to take feedback on articles.
- [Bulletin Transactions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/bulletin-transactions.md): The API Bulletin Board transactions can be used to create, update, delete and retrieve bulletin board entries.
- [System Transactions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/system-transactions.md)
- [Session Transactions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/system-transactions/session-transactions.md): Session Transactions are used to log an analyst in and out of the ASM full application.
- [Add Note Transactions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/system-transactions/add-note-transactions.md): Add Note transactions are used to add notes to calls, requests and tasks.
- [Attribute Transactions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/system-transactions/attribute-transactions.md): Attribute transactions can be used for creating, updating and deleting attribute values.  Attributes can be attached to various items in ASM.
- [Development Transactions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/system-transactions/development-transactions.md): Development transactions are designed to allow API users to create external applications that use transactions not provided by the base API.
- [Message Transactions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/system-transactions/message-transactions.md): The Classic API provides a number of generic messaging transactions.
- [Object Transactions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/system-transactions/object-transactions.md): Objects can be attached to various items in ASM.
- [Stakeholder Transactions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/system-transactions/stakeholder-transactions.md)
- [Workflow Transactions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/workflow-transactions.md)
- [Workflow (Request) Transactions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/workflow-transactions/workflow-request-transactions.md)
- [Task Transactions](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/workflow-transactions/task-transactions.md)
- [API Classes](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-classes.md)
- [API WSTester Application](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-wstester-application.md): ASM provides an API Test application (WStester) that can be used to run transactions via the web service to test whether they work as desired.
- [Configuration or Customization](https://docs.alemba.com/asm-hermes/setup-and-configure-asm/faq/configuration-or-customization.md): During an implementation of Alemba®’s software products, it may be necessary to “customize” the product in order to complete a customer’s functional requirements.
- [Integration Overview](https://docs.alemba.com/asm-hermes/integrate/integration-overview.md): ASM Core provides a common Integration Platform to set up various types of integration with external applications and technologies with a view to automate the transfer of information.
- [Managing Integration](https://docs.alemba.com/asm-hermes/integrate/managing-integration.md): ASM Core provides a common Integration Platform to set up various types of integration with external applications and technologies with a view to automate the transfer of information.
- [Setting Up the Integration Platform](https://docs.alemba.com/asm-hermes/integrate/managing-integration/setting-up-the-integration-platform.md): ASM Core provides a common integration platform to set up external resource integration and automation in ASM Core.
- [Defining Connectors](https://docs.alemba.com/asm-hermes/integrate/managing-integration/setting-up-the-integration-platform/defining-connectors.md): You can define each technology, or connector, with which ASM Core can communicate, which is installed on your ASM System.
- [Defining Sources](https://docs.alemba.com/asm-hermes/integrate/managing-integration/setting-up-the-integration-platform/defining-sources.md): The Integration Sources window displays all Sources configured for your system.
- [Configuring an Integration Source](https://docs.alemba.com/asm-hermes/integrate/managing-integration/setting-up-the-integration-platform/configuring-an-integration-source.md): Sources enable us to define and configure instances of external sources with which ASM can connect in order to import or update any object, manage alert or exchange information.
- [Resource Mapping](https://docs.alemba.com/asm-hermes/integrate/managing-integration/setting-up-the-integration-platform/resource-mapping.md): You can add a data mapping between external resources and ASM Core CMDB item fields. Resources can be users imported from a directory server, or network discovery resources.
- [Defining Property Transforms](https://docs.alemba.com/asm-hermes/integrate/managing-integration/setting-up-the-integration-platform/defining-property-transforms.md): Property transforms are macros that you can define using the VB.NET programming language to manipulate data from received resource properties.
- [Defining Profile Maps](https://docs.alemba.com/asm-hermes/integrate/managing-integration/setting-up-the-integration-platform/defining-profile-maps.md): The Profile Map window allows you to map the values in a list-based field on an integration source to a profile field in ASM Core.
- [Defining Resolution Rules](https://docs.alemba.com/asm-hermes/integrate/managing-integration/setting-up-the-integration-platform/defining-resolution-rules.md): The Resolution Rules window allows you to “resolve” or match an item populating a referenced entity field on a source to an existing item in ASM Core.
- [Defining Link Type Mapping](https://docs.alemba.com/asm-hermes/integrate/managing-integration/setting-up-the-integration-platform/defining-link-type-mapping.md): You can configure the mapping for a selected link type used to link resources. The default mapping is based on the default resource type set on the connector.
- [Single Sign-On using SAML](https://docs.alemba.com/asm-hermes/integrate/managing-integration/single-sign-on-using-saml.md): This topic provides an introduction to how ASM Core can be configured for Single Sign-On (SSO) using Security Assertion Markup Language (SAML) and the technical requirements to use this functionality.
- [Integrated Security vs. Single Sign On](https://docs.alemba.com/asm-hermes/integrate/managing-integration/single-sign-on-using-saml/integrated-security-vs.-single-sign-on.md): This topic looks at the difference between Windows based integrated security and SAML based single sign on and what to expect regarding the user experience.
- [Technical and Access Requirements](https://docs.alemba.com/asm-hermes/integrate/managing-integration/single-sign-on-using-saml/technical-and-access-requirements.md): The Single Sign-On Connector has been developed using SAML 2.0 Standards. The Single Sign-On Connector is installed by default and does not require a separate license.
- [Configuring ASM for Single Sign-On](https://docs.alemba.com/asm-hermes/integrate/managing-integration/single-sign-on-using-saml/configuring-asm-for-single-sign-on.md): ASM provides a common platform to set up integration with a variety of external applications. The Integration Platform is enabled and configured through the Integration Platform Settings window.
- [Importing Identity Provider Metadata](https://docs.alemba.com/asm-hermes/integrate/managing-integration/single-sign-on-using-saml/importing-identity-provider-metadata.md)
- [Service Provider Signing Certificate](https://docs.alemba.com/asm-hermes/integrate/managing-integration/single-sign-on-using-saml/service-provider-signing-certificate.md): Service Provider initiated sign on requires SSL Signing. This is configured in ASM by defining a unique ASM Identifier for the SSL Certificate.
- [Configuring the Service Provider](https://docs.alemba.com/asm-hermes/integrate/managing-integration/single-sign-on-using-saml/configuring-the-service-provider.md): When a web request is received using a URL which has a configured Service Provider, that request will be authenticated using SSO, irrespective of other authentication settings.
- [Exporting Service Provider Metadata](https://docs.alemba.com/asm-hermes/integrate/managing-integration/single-sign-on-using-saml/exporting-service-provider-metadata.md): The Service Provider metadata is required to be imported into the Identity Provider to complete the trust relationship between the Identity Provider and the ASM app.
- [Importing Service Provider metadata into the Identity Provider](https://docs.alemba.com/asm-hermes/integrate/managing-integration/single-sign-on-using-saml/importing-service-provider-metadata-into-the-identity-provider.md): The Service Provider metadata must be imported into the Identity Provider to complete the trust relationship between the Identity Provider and the ASM app.
- [SSO Troubleshooting](https://docs.alemba.com/asm-hermes/integrate/managing-integration/single-sign-on-using-saml/sso-troubleshooting.md)
- [SSL Binding](https://docs.alemba.com/asm-hermes/integrate/managing-integration/single-sign-on-using-saml/ssl-binding.md): This topic provides useful information on how to bind an SSL Certificate to your ASM System. This is a requirement for SAML and is therefore needed in order to enable ASM for Single Sign-On.
- [Creating a Self Signed Certificate](https://docs.alemba.com/asm-hermes/integrate/managing-integration/single-sign-on-using-saml/creating-a-self-signed-certificate.md): This page provides useful information on how to create a Self-Signed Certificate on the ASM Web Server.
- [Extending the Single Sign-On Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/single-sign-on-using-saml/extending-the-single-sign-on-connector.md): The Identity Provider sends a list of key value pairs as claims. Common attributes have been added to the connector, however, this list is not exhaustive.
- [Configuring Azure Active Directory discovery](https://docs.alemba.com/asm-hermes/integrate/managing-integration/configuring-azure-active-directory-discovery.md): This topic describes how to configure Azure Active Directory discovery through Secure Lightweight Directory Access Protocol (TLS 1.2).
- [Azure Multi-factor Authentication](https://docs.alemba.com/asm-hermes/integrate/managing-integration/azure-multi-factor-authentication.md): This documentation provides a high level introduction to ASM Core and Azure Multi-factor Authentication with Azure Active Directory.
- [Viewing Integration Activity](https://docs.alemba.com/asm-hermes/integrate/managing-integration/viewing-integration-activity.md)
- [Viewing Integration Log](https://docs.alemba.com/asm-hermes/integrate/managing-integration/viewing-integration-activity/viewing-integration-log.md): The Integration Activity window enables you to view all integration scheduling activity that has run on sources.
- [Connectors to ASM Core](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core.md): There is a range of connectors that act as an interface between the ASM Core Integration Platform capabilities and any third-party vendor application.
- [Connector Matrix](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/connector-matrix.md)
- [Installing Connectors](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/installing-connectors.md)
- [CMDB Connectors](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/cmdb-connectors.md): Sync the Federated CMDB. Sync your CMDB using connectors.
- [Alemba Discovery powered by Lansweeper](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/cmdb-connectors/alembadiscovery-connector.md): This section of the documentation contains technical specifications about the connector that is implemented to link ASM and Lansweeper Pro/Lansweeper Enterprise Systens.
- [Step 1: Installation and Configuration of Alemba Discovery in ASM](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/cmdb-connectors/alembadiscovery-connector/step-1-installation-and-configuration-of-alemba-discovery-in-asm.md): Installing and configuring the Alemba Discovery Connector in Alemba Service Manager (ASM)
- [Resource Types](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/cmdb-connectors/alembadiscovery-connector/step-1-installation-and-configuration-of-alemba-discovery-in-asm/resource-types.md)
- [Mapped Fields](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/cmdb-connectors/alembadiscovery-connector/step-1-installation-and-configuration-of-alemba-discovery-in-asm/mapped-fields.md)
- [Link Types](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/cmdb-connectors/alembadiscovery-connector/step-1-installation-and-configuration-of-alemba-discovery-in-asm/link-types.md)
- [Step 2: Installation and Configuration of Alemba Discovery in AlH](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/cmdb-connectors/alembadiscovery-connector/step-2-installation-and-configuration-of-alemba-discovery-in-alh.md): Installing and configuring the Alemba Discovery Connector flows in Alemba Integration Hub (AIH)
- [Customizing the Alemba Discovery connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/cmdb-connectors/alembadiscovery-connector/customizing-the-alemba-discovery-connector.md)
- [Troubleshooting Alemba Discovery](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/cmdb-connectors/alembadiscovery-connector/troubleshooting-alemba-discovery.md)
- [Altiris Network Discovery Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/cmdb-connectors/altiris-network-discovery-connector.md)
- [CA Cohesion Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/cmdb-connectors/ca-cohesion-connector.md): This section of the documentation contains technical specifications about the connector that is implemented to link ASM Core and CA Cohesion systems.
- [Centennial Discovery/FrontRange Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/cmdb-connectors/centennial-discovery-frontrange-connector.md): This section of the documentation contains technical specifications about the connector that is implemented to link ASM Core and Centennial Discovery version 2007/FrontRange 2009 systems.
- [EMC Smarts NCM Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/cmdb-connectors/emc-smarts-ncm-connector.md): EMC Smarts NCM is also referred to as Network Configuration Manager or NCM in the ASM Core user interface.
- [Service Assurance Manager Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/cmdb-connectors/emc-smarts-ncm-connector/service-assurance-manager-connector.md): The Service Assurance Manager Connector is implemented to link ASM Core and EMC Smarts Service Assurance Manager (SAM).
- [LANDESK Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/cmdb-connectors/landesk-connector.md): This section of the documentation contains technical specifications about the connector that is implemented to link ASM Core and LANDESK version 8.x, 9.0, and 9.5 systems.
- [Microsoft Azure Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/cmdb-connectors/microsoft-azure-connector.md): The Microsoft Azure Connector connects ASM to Azure Resource Manager using API methodology, enabling you to import configuration items into your ASM System on a regular basis.
- [Microsoft SCOM Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/cmdb-connectors/microsoft-scom-connector.md): This section of the documentation contains technical specifications about the connector that is implemented to link ASM Core and Microsoft SCOM systems.
- [Microsoft SMS and SCCM Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/cmdb-connectors/microsoft-sms-and-sccm-connector.md): This section of the documentation contains technical specifications about the connector that is implemented to link ASM Core and System Center Configuration Manager (SCCM).
- [Snow Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/cmdb-connectors/snow-connector.md): The Snow Connector connects Alemba Service Manager™ to Snow Inventory and License Manager using API methodology, enabling you to expose live network resources and their relationships.
- [SolarWinds Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/cmdb-connectors/solarwinds-connector.md): This section of the documentation contains technical specifications about the connector that is implemented to link ASM Core and the SolarWinds systems listed below.
- [VMware Application Discovery Manager Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/cmdb-connectors/vmware-application-discovery-manager-connector.md): This section of the documentation describes the details of the third-party application, that is, VMware ADM.
- [VMware vCenter Configuration Manager Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/cmdb-connectors/vmware-vcenter-configuration-manager-connector.md): This section of the documentation contains technical information on the ASM Core to VMware vCenter Configuration Manager Connector.
- [VMware vCloud Director Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/cmdb-connectors/vmware-vcloud-director-connector.md): This section of the documentation contains the technical specifications of the ASM Core - VMware vCloud Director connector, which allows you to perform Cloud Provisioning and IT Service Management.
- [vRealize Orchestrator Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/cmdb-connectors/vrealize-orchestrator-connector.md): This section of the documentation contains technical information on the ASM Core connector to vRO (VMware vRealize Orchestrator), previously known as VMware vCenter Orchestrator (VCO).
- [LDAP Connectors to ASM Core](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/ldap-connectors-to-asm-core.md): ASM supports a variety of LDAP connections.
- [Microsoft Active Directory Server Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/ldap-connectors-to-asm-core/microsoft-active-directory-server-connector.md): This section of the documentation contains technical specifications about the Microsoft Active Directory Server Connector that is implemented to link ASM Core and Microsoft Active Directory.
- [Novell eDirectory Server Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/ldap-connectors-to-asm-core/novell-edirectory-server-connector.md): This section of the documentation contains technical specification about the Novell eDirectory Server Connector that is implemented to link ASM Core and Novell eDirectory version 8.0.
- [Generic Connectors to ASM Core](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/generic-connectors-to-asm-core.md)
- [Email Event Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/generic-connectors-to-asm-core/email-event-connector.md)
- [External Process Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/generic-connectors-to-asm-core/external-process-connector.md)
- [Stored Procedure Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/generic-connectors-to-asm-core/stored-procedure-connector.md)
- [ASM to ASM Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/generic-connectors-to-asm-core/asm-to-asm-connector.md)
- [Jira Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/generic-connectors-to-asm-core/jira-connector.md): The Jira connector supports a single integration source for multiple projects.
- [Developer Notes for the Jira ICNF](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/generic-connectors-to-asm-core/jira-connector/developer-notes-for-the-jira-icnf.md)
- [CSV File Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/generic-connectors-to-asm-core/csv-file-connector.md): The CSV file Connector is implemented to link ASM Core and any Comma Separated Value (CSV) data file. This section of the documentation provides a description of the CSV file Connector.
- [MS Azure DevOps Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/generic-connectors-to-asm-core/ms-azure-devops-connector.md): The Microsoft Azure DevOps Connector connects ASM to Azure DevOps using API methodology.
- [Connector Suite for MS SQL Server Tables](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/generic-connectors-to-asm-core/connector-suite-for-ms-sql-server-tables.md): The connectors for SQL Server tables are implemented to link ASM Core and third-party SQL Server database tables.
- [Resource Databases Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/generic-connectors-to-asm-core/resource-databases-connector.md): The Database Resources Connector is a highly configurable connector that enables ASM Core to import resources from external databases.
- [Tutorial for Configuring the Database Resources Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/generic-connectors-to-asm-core/resource-databases-connector/tutorial-for-configuring-the-database-resources-connector.md): The Database Resources Connector is a highly configurable connector that enables ASM Core to import resources from external databases.
- [Microsoft Alemba ITSM Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connectors-to-asm-core/microsoft-alemba-itsm-connector.md)
- [Build your Own Connector](https://docs.alemba.com/asm-hermes/integrate/managing-integration/build-your-own-connector.md): The Connector Builder Page allows you to develop custom connectors so you can integrate other external applications seamlessly with ASM to pass and retrieve data.
- [Microsoft Entra ID (Azure Active Directory) - Connector Builder](https://docs.alemba.com/asm-hermes/integrate/managing-integration/build-your-own-connector/microsoft-entra-id-azure-active-directory-connector-builder.md)
- [Microsoft Intune - Connector Builder](https://docs.alemba.com/asm-hermes/integrate/managing-integration/build-your-own-connector/microsoft-intune-connector-builder.md)
- [Managing the Federated CMDB](https://docs.alemba.com/asm-hermes/integrate/managing-integration/managing-the-federated-cmdb.md): The Integration Platform allows you to configure the Federated CMDB so that you can manage external resources discovered in and imported from the Federated CMDB into the ASM Core CMDB.
- [Managing Scheduled Integration Scans](https://docs.alemba.com/asm-hermes/integrate/managing-integration/managing-the-federated-cmdb/managing-scheduled-integration-scans.md): You can schedule integration scans in order to synchronize ASM Core with sources. The schedule will be applied to all sources specified in the schedule details.
- [Auditing Configuration Items](https://docs.alemba.com/asm-hermes/integrate/managing-integration/managing-the-federated-cmdb/auditing-configuration-items.md): Audit, CI Audit, Field Audit, Audit Trail, Audit Log
- [Managing External Resources](https://docs.alemba.com/asm-hermes/integrate/managing-integration/managing-external-resources.md): You can view and manage data from your external resources in the Federated CMDB or from the external Resource search window.
- [Selecting Fields for Mapping](https://docs.alemba.com/asm-hermes/integrate/managing-integration/selecting-fields-for-mapping.md)
- [Managing Inbound and Outbound Actions](https://docs.alemba.com/asm-hermes/integrate/managing-integration/managing-inbound-and-outbound-actions.md): The Integration Platform enables you to perform actions, such as exchanging information, between your ASM Systems.
- [Configuring Inbound and Outbound Actions](https://docs.alemba.com/asm-hermes/integrate/managing-integration/managing-inbound-and-outbound-actions/configuring-inbound-and-outbound-actions.md): The Integration Platform allows you to configure ASM Core to perform actions to exchange information between your ASM System, and a third party application or source.
- [Configuring Outbound Actions](https://docs.alemba.com/asm-hermes/integrate/managing-integration/managing-inbound-and-outbound-actions/configuring-inbound-and-outbound-actions/configuring-outbound-actions.md): For Outbound Actions to be passed from ASM Core to the external system, you need to configure ASM Core by mapping, for each Outbound Action type, the fields from ASM Core to those of the external syst
- [Using Outbound Actions](https://docs.alemba.com/asm-hermes/integrate/managing-integration/managing-inbound-and-outbound-actions/configuring-inbound-and-outbound-actions/configuring-outbound-actions/using-outbound-actions.md)
- [Configuring Inbound Actions](https://docs.alemba.com/asm-hermes/integrate/managing-integration/managing-inbound-and-outbound-actions/configuring-inbound-and-outbound-actions/configuring-inbound-actions.md): Inbound Actions are initiated by an external system and sent to ASM Core for action. For these Actions to be passed from the external system to ASM Core, you need to configure ASM Core.
- [Inbound or Outbound Action Source Parameters](https://docs.alemba.com/asm-hermes/integrate/managing-integration/managing-inbound-and-outbound-actions/inbound-or-outbound-action-source-parameters.md): Besides the common fields for configuring an integration source, more fields are available when you configure a source for a connector used for Inbound and Outbound Actions
- [Managing Events](https://docs.alemba.com/asm-hermes/integrate/managing-integration/managing-events.md): In ITIL, an event is defined as a change of state which has significance for the management of a configuration item or IT service.
- [Configuring Event Management](https://docs.alemba.com/asm-hermes/integrate/managing-integration/managing-events/configuring-event-management.md): The Integration Platform allows you to configure ASM Core to handle events received from an external system such as a network discovery tool or root cause analysis application.
- [Event Management Source Parameters](https://docs.alemba.com/asm-hermes/integrate/managing-integration/managing-events/configuring-event-management/event-management-source-parameters.md)
- [Viewing Event Types](https://docs.alemba.com/asm-hermes/integrate/managing-integration/managing-events/configuring-event-management/viewing-event-types.md)
- [Managing Event Type Mappings](https://docs.alemba.com/asm-hermes/integrate/managing-integration/managing-events/configuring-event-management/managing-event-type-mappings.md): You can define the criteria for applying mapping for incoming events sent from the source, the action to be taken by ASM Core.
- [Using Events](https://docs.alemba.com/asm-hermes/integrate/managing-integration/managing-events/using-events.md): This section describes what happens when an event transaction is received by ASM.
- [Webhooks](https://docs.alemba.com/asm-hermes/integrate/managing-integration/webhooks.md): Webhooks allow external services to be notified when certain events happen. When the specified events happen, we’ll send a POST request to each of the URLs you provide.
- [Webhook Payloads](https://docs.alemba.com/asm-hermes/integrate/managing-integration/webhooks/webhook-payloads.md): Below are some examples of Webhook Payload Capabilities
- [Canvas App Widgets](https://docs.alemba.com/asm-hermes/integrate/managing-integration/canvas-app-widgets.md): Data displayed by the Canvas App will be displayed in the context of the current user (using the current users permissions)
- [Microsoft Teams Chat Integration](https://docs.alemba.com/asm-hermes/integrate/managing-integration/microsoft-teams-chat-integration.md): Microsoft Teams Chat Integration with ASM
- [Microsoft Project Integration](https://docs.alemba.com/asm-hermes/integrate/managing-integration/microsoft-project-integration.md): Project Management in ASM is comprised of an integration between Microsoft Project Online (MPO) and ASM. The integration is made possible by leveraging the Azure Logic App platform.
- [ServiceNow Integration](https://docs.alemba.com/asm-hermes/integrate/managing-integration/servicenow-integration.md)
- [Connector Diagnostics](https://docs.alemba.com/asm-hermes/integrate/managing-integration/connector-diagnostics.md)
- [API's](https://docs.alemba.com/asm-hermes/integrate/apis.md): ASM has several API.  The Classic and the Restful.  You can also make use of the Azure/Web API.
- [Alemba RestFul API](https://docs.alemba.com/asm-hermes/integrate/apis/alemba-restful-api.md): The Alemba API a RESTful API, and as such, is entity centric – it exposes all the entities within ASM, and the verbs that can be used to manipulate those entities follow the same standard pattern.
- [Alemba API Architecture](https://docs.alemba.com/asm-hermes/integrate/apis/alemba-restful-api/alemba-api-architecture.md): The API fits within the ASM Core architecture, and typically looks as illustrated in the diagram below.
- [Installing the Alemba API](https://docs.alemba.com/asm-hermes/integrate/apis/alemba-restful-api/installing-the-alemba-api.md): The Alemba API is installed by default. It does not require additional installation, licensing or cost to use.
- [Logging In to the Alemba API Explorer](https://docs.alemba.com/asm-hermes/integrate/apis/alemba-restful-api/logging-in-to-the-alemba-api-explorer.md): ASM has two Application Programming Interfaces (or APIs), which enable you to develop programs that automate many common ASM transactions. This section of the documentation deals with the RESTful API.
- [Navigating the Alemba API Explorer](https://docs.alemba.com/asm-hermes/integrate/apis/alemba-restful-api/navigating-the-alemba-api-explorer.md)
- [Alemba API Programmers’ Guide](https://docs.alemba.com/asm-hermes/integrate/apis/alemba-restful-api/alemba-api-programmers-guide.md): The RESTful API is built on top of a schema that encompasses the primary data entities in the ASM System.
- [Alemba API Programmers' Cookbook](https://docs.alemba.com/asm-hermes/integrate/apis/alemba-restful-api/alemba-api-programmers-cookbook.md)
- [Recipes](https://docs.alemba.com/asm-hermes/integrate/apis/alemba-restful-api/alemba-api-programmers-cookbook/recipes.md)
- [Alemba API Related Database Tables](https://docs.alemba.com/asm-hermes/integrate/apis/alemba-restful-api/alemba-api-related-database-tables.md): The Alemba API is driven by metadata, which is stored in the ASM database in new tables.
- [Using API Reporting Views](https://docs.alemba.com/asm-hermes/integrate/apis/alemba-restful-api/using-api-reporting-views.md): As of the EOS release, reporting views are available to help you efficiently run reports in any application of your choice.
- [Authentication](https://docs.alemba.com/asm-hermes/integrate/apis/alemba-restful-api/authentication.md): Authentication is designed to ensure that only authorized people can access the system via credentials provided at login.
- [Configuring Authentication for the Alemba API](https://docs.alemba.com/asm-hermes/integrate/apis/alemba-restful-api/authentication/configuring-authentication-for-the-alemba-api.md): The Alemba API supports Bearer token authentication using OAuth 2.0.
- [Configuring Windows Authentication for the Alemba API](https://docs.alemba.com/asm-hermes/integrate/apis/alemba-restful-api/authentication/configuring-windows-authentication-for-the-alemba-api.md): Alemba API Clients can be configured to support Windows Authentication, subject to correct configuration of Integrated Security for the session type.
- [Configuring Single Sign On using SAML for the Alemba API](https://docs.alemba.com/asm-hermes/integrate/apis/alemba-restful-api/authentication/configuring-single-sign-on-using-saml-for-the-alemba-api.md): Alemba API Clients can be configured to support SAML based Authentication.
- [Azure/ Web API/Logic Apps](https://docs.alemba.com/asm-hermes/integrate/apis/azure-web-api-logic-apps.md): This page links to MS Article "Configure a client application to access a web API"
- [ASM API Quick Reference Guide](https://docs.alemba.com/asm-hermes/integrate/apis/asm-api-quick-reference-guide.md): Useful documentation on testing API connectivity and basic transactions.
- [Getting Started: The ClientId](https://docs.alemba.com/asm-hermes/integrate/apis/asm-api-quick-reference-guide/getting-started-the-clientid.md)
- [Postman for Testing](https://docs.alemba.com/asm-hermes/integrate/apis/asm-api-quick-reference-guide/postman-for-testing.md)
- [Search for Existing Calls](https://docs.alemba.com/asm-hermes/integrate/apis/asm-api-quick-reference-guide/search-for-existing-calls.md)
- [Locking and Updating Calls](https://docs.alemba.com/asm-hermes/integrate/apis/asm-api-quick-reference-guide/locking-and-updating-calls.md)
- [Creating New Calls](https://docs.alemba.com/asm-hermes/integrate/apis/asm-api-quick-reference-guide/creating-new-calls.md)
- [Adding Notes to Calls](https://docs.alemba.com/asm-hermes/integrate/apis/asm-api-quick-reference-guide/adding-notes-to-calls.md)
- [Forwarding, Deferring, and Closing Calls](https://docs.alemba.com/asm-hermes/integrate/apis/asm-api-quick-reference-guide/forwarding-deferring-and-closing-calls.md)
- [Reopening Calls](https://docs.alemba.com/asm-hermes/integrate/apis/asm-api-quick-reference-guide/reopening-calls.md)
- [Managing Attachments](https://docs.alemba.com/asm-hermes/integrate/apis/asm-api-quick-reference-guide/managing-attachments.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on a page URL with the `ask` query parameter:
```
GET https://docs.alemba.com/asm-hermes/readme.md?ask=<question>
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.