# ASM Video Library Most videos are under 10 minutes in length. Some of the more advanced topics are longer, but no video is longer than 20 minutes as a general rule. {% hint style="info" %} **Videos span a number of ASM versions and all capabilities may not be fully represented.** We are busy adding new capabilities to ASM and new videos all the time! If the capability you are interested in learning more about is not represented with a video or the video doesn't match your version, you can: 1. Contact Alemba Support for assistance or to request a video specific to your needs (*we will put that video at the top of our to-do list for you*) 2. Browse the ASM Product Documentation for your given version to get specific information relevant to your release. *The product documentation is always updated at release, but video series may be delayed for a number of reasons.* {% endhint %}
Capability Overviews This section represents videos from various sources and including sales material used to demonstrate the given capability of ASM. Some links represent dropbox shared links. *You may need to enable access in your browser to dropbox or, if your organization has blocked Dropbox you may not be able to access those videos.* [***Browse all Videos***](https://app.arcade.software/share/collections/b7eMm7RRVK5LAvYrPGDo) [Agent Overview](https://share.synthesia.io/d9f4bfbc-78ce-40d3-a62f-fa40b7a7e176) [ASM NANO Overview](https://share.synthesia.io/7f4658d1-8555-4ae5-8fdc-39e40f471232) [ASM Partitioning](https://share.synthesia.io/91c7f3f9-8fbf-4a94-ba1e-a0ed66eb1180) [ASM Incident Management](https://app.arcade.software/share/K8aH0bYxuBDbD7AmCSgC) [ASM Service Request Management](https://share.synthesia.io/947971b1-7c0f-48fc-be20-375176dc5d09) [ASM Service Level Agreements (SLM)](https://app.arcade.software/share/UpVsWcvatVqbE2D6C3uj) [ASM Problem Management](https://app.arcade.software/share/tJiSkDzImJbECCVygrsv) [ASM Zero Code Configuration](https://share.synthesia.io/5ec0c303-fbcf-4395-a1f0-9f9758de1728) [ASM Mobile Responsive Interfaces](https://share.synthesia.io/23395a42-25ab-4ee5-841c-e8dffd5c1493) [ASM Testing and Validation Capability](https://app.arcade.software/share/wwOjkS4E7rIvZR9TUl8X) [ASM Capacity Management Capability](https://app.arcade.software/share/PqBYFEfGakW2NwRLVh5E) [ASM Resource Management](https://app.arcade.software/share/C21bUWQwv013BCqi8apB) [ASM Data Purge, Automated and Manual](https://app.arcade.software/share/Z6bJVd0jFz1vBfUBvu3p) ### Recorded Demo's [ASM Self Service](https://www.dropbox.com/scl/fi/h8t18uh86ngzcsvxcwrcg/ASM-Self-Service-Demonstration.mp4?rlkey=2rmgkhlit8lfb2hoa9mt1u6ho\&e=1\&st=74a1o5vz\&dl=0) (20 Minute Demo *Dropbox Link*) [Azure Entra Connector Demo](https://www.dropbox.com/scl/fi/308bptudaxh24qrqzk9k8/Entra-ID-Integration.mp4?rlkey=dp03rxsh6vlyxwvdziztgpwpe\&e=1\&st=jrdhv3xe\&dl=0) (27 minute How-To *Dropbox Link*) [MS Teams CoPilot ChatBot Integration](https://www.dropbox.com/scl/fi/bqny56w7q4j6znvmsjgzr/ASM-Microsoft-Teams-Copilot-Bot.mp4?rlkey=q1r0h06g7zjg9selij7y4vge9\&e=1\&st=65kfvubx\&dl=0) (2 minute Demo *Dropbox Link*) [MS Teams Integration](https://www.dropbox.com/scl/fi/k3fevwtyfa4h9x89jzjgp/ASM-Teams-Integration.mp4?rlkey=sy0dhulmjhbpq76nvlsz1d0l4\&e=1\&st=btma95h8\&dl=0) (6 minute How-To *Dropbox Link*)
Getting Started with ASM [Module 1 - Welcome to ASM](https://app.arcade.software/share/Tpvi82FajDXDOd5TNzAc) [Module 2 - Incident Management](https://app.arcade.software/share/kFtaurOTzpaEbjERMcy2) [Managing Your Queues](https://app.arcade.software/share/NsRrH3eIQu8sTJkZ2PYd) [URL's and Access Parameters](https://app.arcade.software/share/LgXzHJKNdikIAhrTJRJR) [Navigating the Main Menu](https://app.arcade.software/share/OfifHWD3440NCZwFFzOx) [What happens when I Close Windows?](https://app.arcade.software/share/1ivrO9nRu81gmK0sD4A4) [Wildcard Searching](https://app.arcade.software/share/6sjMpmbw0TSkxtnWwdLL)
Self-Service Portal [**BROWSE ALL VIDEOS**](https://app.arcade.software/share/collections/SoUDT5Ack7mFVDl68nxj)
Nano [Logging in to Nano and Managing your Workload](https://app.arcade.software/share/H2LomiEUSHzlXGMAs7IS) [Nano Menus](https://app.arcade.software/share/vvfs5jW38FEPzpoZJoYy) [Working with your Tickets in Nano](https://app.arcade.software/share/ZHE8knv793koK5rdKlOr) [Managing Tasks in Nano](https://app.arcade.software/share/5A18jlwxGkyE0WYvpGyK) [Viewing the Bulletin Board](https://app.arcade.software/share/tY2qczgUT7MUvZd86qio) [Viewing Resource Manager from Nano](https://app.arcade.software/share/PbJpCJ8kxJUpQCGrseq3)
Managing your Calls/Tickets [Actioning Tickets](https://app.arcade.software/share/uVz86AnEpCVzWljjjCoL) [Enable Call Activities](https://app.arcade.software/share/dDW18la31TA77R4B78In) (Pre 10.6.8.14627) [Using/Managing Call Activities](https://app.arcade.software/share/UklSD0qaB2N0HAyNvU9z) (Pre 10.6.8.14627) [Grant Analysts Permission for Call Activities](https://app.arcade.software/share/cZ8MPXzdZLTxJod3uzp5) [Link Quick Forms to Call Type](https://app.arcade.software/share/bZoDnDIXQB2xcoD6fwW5)
Workflow Management/Change Management [**BROWSE ALL VIDEOS**](https://app.arcade.software/collections/8v1sGnu3CO9gPsXxUJAB/view) [About Workflow - Getting Started](https://app.arcade.software/share/EkEDPdxq4TnzWWGoDCil) [Managing Workflow Processes](https://app.arcade.software/share/aENKbgvOwD2y5PpcY6h4) [Creating a New Workflow Template](https://app.arcade.software/share/pFUYwAdeMvYBaFRfwBpF) [Linking Custom Screens to a Workflow Template](https://app.arcade.software/share/bBRkAQfMqA1UASBpcfuK) [Configuring and Managing Change Calendars - FSC](https://app.arcade.software/share/1oqzXMf7ojtHjiAvS2Tm) [Amendable Requests](https://app.arcade.software/share/CkpZnFPxyU8pqbk53Fmi) #### Workflow Security [Configuring Workflow Management Groups](https://app.arcade.software/share/ub7JaWbCZTG9hSTg6FPs) [Workflow Management Security Role: Limit Request Takeover](https://app.arcade.software/share/el9jg5lyJXYrBgImz4qL) [Grant Permission to See Resource Manager](https://app.arcade.software/share/QEPXAPxHAgawPkMHvj2B) #### Risk [Create and Add Custom Risk Questions](https://app.arcade.software/share/w3cOQxUJpISMyyRQRGBE) [Request Risk Matrix](https://app.arcade.software/share/eULoe1zV1nSrnKLgZXWH) #### Resource Management [About Resource Manager](https://app.arcade.software/share/C21bUWQwv013BCqi8apB) [Configure Tasks to be Resource Managed](https://app.arcade.software/share/4DCX5qzhzVDquDbuD97Q) [Using Resource Manager](https://app.arcade.software/share/Zu9nIvU6uCrVbL5JYKqd) [Allocating Resource Managers](https://app.arcade.software/share/jEP4Yi9ODuWgUV5YZstX)
Integrations [CSV File Setup](https://app.arcade.software/share/v24nEL9Xq6fjhsVru5fi) (*Silent, interactive video short*) [Azure Entra Connector](https://www.dropbox.com/scl/fi/308bptudaxh24qrqzk9k8/Entra-ID-Integration.mp4?rlkey=dp03rxsh6vlyxwvdziztgpwpe\&e=1\&st=jrdhv3xe\&dl=0) (27 minute How-To *Dropbox Link*) #### MS Project Online/Managing Projects [Using the MS Project Online Integration](https://app.arcade.software/share/v2aZ2x9AxyDeNCCDPDmW) [Create a New MS Project Online Project](https://app.arcade.software/share/bqhFhwvJ5UkWVFlvq5zg) [Viewing your MS Project Online/Project Portfolio](https://app.arcade.software/share/Or9RgYI2FZcCjGR6KIcV) [Grant Permission to See Resource Manager](https://app.arcade.software/share/QEPXAPxHAgawPkMHvj2B) [Allocating Resource Managers](https://app.arcade.software/share/jEP4Yi9ODuWgUV5YZstX) [Using Resource Manager](https://app.arcade.software/share/Zu9nIvU6uCrVbL5JYKqd) [Configure Tasks to be Resource Managed](https://app.arcade.software/share/4DCX5qzhzVDquDbuD97Q) [Create a User Story](https://app.arcade.software/share/M1ZYaCJns5sD0jvWO5PM) [Viewing User Stories](https://app.arcade.software/share/ppaQbKUwiPYEqsJ0EMPz) [Viewing your Epics](https://app.arcade.software/share/dfR6u0OUVWJeAFE8tGwh)
The Alemba API [About: The Alemba API](https://app.arcade.software/share/N8knAB6Ipu3GEzOFKgll) [Building API Queries](https://app.arcade.software/share/afig14Wd87SRwdOjMJJx)
Surveys [Building out your survey module ](https://app.arcade.software/share/eKL2wliI0aeZr9qHp6Yv) For configuring Native and Custom Third-Party Survey Systems and integrations.
Knowledge Management [Cloning Knowledge from a Call](https://app.arcade.software/share/YMcRbNjG5jbjRN8EszPp) [Best Practices for Submitting Articles](https://app.arcade.software/share/spb6Wx9rO1J60skzBn1P) [How to Create Knowledge in ASM](https://app.arcade.software/share/7bTHv53Mq4LiOk8dW2AX) [Configure the SSP for Suggested Knowledge](https://app.arcade.software/share/txVq6j3BBBwfuhhzxDR9)
Role Based Access Security (RBAC) [View the System Admin Audit Trail](https://app.arcade.software/share/f5jFOfkPET32jUOpDBL7) [Assign Security Roles and Groups to a Person](https://app.arcade.software/share/wTh4DUPGiAPIvFXAqPRT) [Configuring Workflow Management Groups](https://app.arcade.software/share/ub7JaWbCZTG9hSTg6FPs) [Allocating Resource Managers](https://app.arcade.software/share/jEP4Yi9ODuWgUV5YZstX) [Grant Permission to See Resource Manager](https://app.arcade.software/share/QEPXAPxHAgawPkMHvj2B) [Grant Analysts Permission for Call Activities](https://app.arcade.software/share/cZ8MPXzdZLTxJod3uzp5)
Testing and Validation/Release Management [ASM Testing and Validation Capability](https://app.arcade.software/share/wwOjkS4E7rIvZR9TUl8X)
Chat [Chatting in ASM](https://app.arcade.software/share/db7B7ZyyyoK45chFrSdy) [MS Teams CoPilot ChatBot Integration](https://www.dropbox.com/scl/fi/bqny56w7q4j6znvmsjgzr/ASM-Microsoft-Teams-Copilot-Bot.mp4?rlkey=q1r0h06g7zjg9selij7y4vge9\&e=1\&st=65kfvubx\&dl=0) (2 minute Demo *Dropbox Link*) [MS Teams Integration](https://www.dropbox.com/scl/fi/k3fevwtyfa4h9x89jzjgp/ASM-Teams-Integration.mp4?rlkey=sy0dhulmjhbpq76nvlsz1d0l4\&e=1\&st=btma95h8\&dl=0) (6 minute How-To *Dropbox Link*)
Capacity Management [ASM Capacity Management Capability](https://app.arcade.software/share/PqBYFEfGakW2NwRLVh5E)