# SetUp & Configure ASM

- [Licensing](/asm-hermes/setup-and-configure-asm/licensing.md): This section describes the licensing model for ASM Core.
- [Licensing model](/asm-hermes/setup-and-configure-asm/licensing/licensing-model.md): The ASM Core licensing model has three elements: Alemba Service Manager™; Connectors; Analyst Licenses.
- [ASM Person Licenses](/asm-hermes/setup-and-configure-asm/licensing/asm-person-licenses.md): Analysts log in to the application to process incidents, problems and requests and perform other tasks. Each of these Analysts needs a license, regardless of the interface used.
- [Installation and Patching](/asm-hermes/setup-and-configure-asm/installation-and-patching.md): Below is the current installation guide.  To see older versions, please contact support@alemba.com.  The pages that follow provide additional general information and helpful tips.
- [Alemba Service Manager On-Premise Architecture](/asm-hermes/setup-and-configure-asm/installation-and-patching/alemba-service-manager-on-premise-architecture.md): Below are the main architecture diagrams you will need in planning your ASM System.
- [HERMES Installation Guide](/asm-hermes/setup-and-configure-asm/installation-and-patching/hermes-installation-guide.md)
- [HERMES Prerequisites](/asm-hermes/setup-and-configure-asm/installation-and-patching/hermes-installation-guide/hermes-prerequisites.md): This Prerequisites guide is intended for on-premise customers who are installing ASM HERMES (v10.6) on their own infrastructure.
- [Upgrading/Installing ASM to HERMES Step by Step Guide](/asm-hermes/setup-and-configure-asm/installation-and-patching/hermes-installation-guide/upgrading-installing-asm-to-hermes-step-by-step-guide.md)
- [Installation PowerShell Parameters](/asm-hermes/setup-and-configure-asm/installation-and-patching/installation-powershell-parameters.md)
- [Administration Using PowerShell Scripts](/asm-hermes/setup-and-configure-asm/installation-and-patching/installation-powershell-parameters/administration-using-powershell-scripts.md)
- [Installation Guide for Syncfusion Dashboards](/asm-hermes/setup-and-configure-asm/installation-and-patching/installation-guide-for-syncfusion-dashboards.md): This document’s purpose is to guide you through getting dashboards in ASM Core, and Portal. Therefore, as a prerequisite you must have ASM 10.2 or later.
- [Part 1-Syncfusion Dashboard Server Installation](/asm-hermes/setup-and-configure-asm/installation-and-patching/installation-guide-for-syncfusion-dashboards/part-1-syncfusion-dashboard-server-installation.md): Get the Installation Package and Detailed Dashboard Platform Installation Steps
- [Part 2-Syncfusion Server Check HTTPS Binding has been Configured](/asm-hermes/setup-and-configure-asm/installation-and-patching/installation-guide-for-syncfusion-dashboards/part-2-syncfusion-server-check-https-binding-has-been-configured.md)
- [Part 3-Syncfusion Server User Management Server (UMS) Configuration](/asm-hermes/setup-and-configure-asm/installation-and-patching/installation-guide-for-syncfusion-dashboards/part-3-syncfusion-server-user-management-server-ums-configuration.md)
- [Part 4-Syncfusion Server Configure the Dashboard Server](/asm-hermes/setup-and-configure-asm/installation-and-patching/installation-guide-for-syncfusion-dashboards/part-4-syncfusion-server-configure-the-dashboard-server.md)
- [Part 5-Syncfusion Server Patching the Scheduler Service](/asm-hermes/setup-and-configure-asm/installation-and-patching/installation-guide-for-syncfusion-dashboards/part-5-syncfusion-server-patching-the-scheduler-service.md): There is a known issue with the scheduler service.  As part of your initial configuration, or if you are experiencing difficulty with the scheduler, you will need to patch the service.
- [Upgrading from vFire 9.2 or Below](/asm-hermes/setup-and-configure-asm/installation-and-patching/upgrading-from-vfire-9.2-or-below.md): This topic describes three methods for upgrading ASM Systems on 9.2 or lower.
- [Installing and upgrading on Multiple Web Servers](/asm-hermes/setup-and-configure-asm/installation-and-patching/installing-and-upgrading-on-multiple-web-servers.md): You can install Alemba Service Manager™ on more than one web server that all access the same database, and distribute the load using a load balancer, as illustrated below.
- [Patching where downloading files is not possible](/asm-hermes/setup-and-configure-asm/installation-and-patching/patching-where-downloading-files-is-not-possible.md): Files can be provided as alternative to the (preferred) powershell based download and install for those environments where the download is not possible.
- [Installation Using Setup.exe](/asm-hermes/setup-and-configure-asm/installation-and-patching/patching-where-downloading-files-is-not-possible/installation-using-setup.exe.md): When you install using the setup.exe, you will need to respond to several prompts.
- [Configuring external network access to ASM](/asm-hermes/setup-and-configure-asm/installation-and-patching/configuring-external-network-access-to-asm.md): You can configure ASM so users on a public network can access Self Service Portal and the ASM app without needing to log into the corporate network.
- [About the Polling Services](/asm-hermes/setup-and-configure-asm/installation-and-patching/about-the-polling-services.md): Windows Services, ASM Services, Services, Polling
- [Uninstalling ASM Core](/asm-hermes/setup-and-configure-asm/installation-and-patching/uninstalling-asm-core.md): You would normally uninstall Alemba Service Manager™ before you install a new version.  Uninstalling Alemba Service Manager™ will stop IIS and any dependent services.
- [Setting Up your System](/asm-hermes/setup-and-configure-asm/setting-up-your-system.md): This section gives you a high level overview of the different aspects of the system you should consider when planning your system.  See "Configuring Your System" for detailed configuration options.
- [On-Premise: System Console Configuration Settings](/asm-hermes/setup-and-configure-asm/setting-up-your-system/on-premise-system-console-configuration-settings.md)
- [Logging in as Administrator](/asm-hermes/setup-and-configure-asm/setting-up-your-system/logging-in-as-administrator.md): This provides access to all functionality within the Administration module and has full security rights to change how the system is configured.
- [ASM Nano](/asm-hermes/setup-and-configure-asm/setting-up-your-system/configuring-nano.md): Preparing the ASM System for NANO Analysts
- [Enabling Nano](/asm-hermes/setup-and-configure-asm/setting-up-your-system/configuring-nano/configuring-nano.md): Enablement options are available to System Administrators to modify the behavior and functions in Nano.
- [Request Phases](/asm-hermes/setup-and-configure-asm/setting-up-your-system/configuring-nano/request-phases.md): Request phases represent the various stages of a request at a given point in time. Request Phases correlate to Request Completion Statuses. Request phases are displayed in Nano graphically.
- [Setup IM (Internal Messaging)](/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-im-internal-messaging.md): ASM can send pop-up notifications (Instant Messages) to Analysts. Analysts are also able to send ad-hoc IM to each other.
- [Setup Email](/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email.md): ASM Core includes an email capability which enables analysts to not only send emails from within the application using ASM Core data, but also send emails to the ASM Core application.
- [Setting Up Incoming and Outgoing Email](/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email.md): Administrators can set up incoming and outgoing email accounts on the Email Settings window, accessible from the System Administration.
- [Email Server Configuration](/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/email-server-configuration.md): You can configure your outgoing and incoming email server settings, which allows for the creation of multiple email servers for outgoing and incoming emails, which is useful for partitioned systems.
- [Methods of Authentication for Mail Servers](/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/methods-of-authentication-for-mail-servers.md): The following table describes the different methods of mail server authentication that can be selected for incoming and outgoing email on the Email Settings window.
- [Incoming Email](/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/about-incoming-email.md): The ASM Core Incoming Email module provides great flexibility for a support desk or workflow management system.
- [Recognized Incoming Email Subject Headings](/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/about-incoming-email/recognized-incoming-email-subject-headings.md)
- [Incoming POP3, and IMAP Email Server Settings](/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/about-incoming-email/incoming-pop3-imap-and-mapi-email-server-settings.md)
- [Incoming Email via API](/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/about-incoming-email/incoming-email-via-api.md): Email Configuration – Incoming Alemba API
- [How the Logging Analyst is Determined on an Incoming Email](/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/about-incoming-email/how-the-logging-analyst-is-determined-on-an-incoming-email.md): The following table summarizes who is considered as the logging Analyst for a call logged through incoming email.
- [Outgoing SMTP Email Server Settings](/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/outgoing-smtp-and-mapi-email-server-settings.md)
- [Outgoing Email via Webhooks](/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/outgoing-email-via-web-hooks.md): Email Configuration – Outgoing Webhook as of version 10.5
- [Configure Azure MS Graph API](/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/configure-azure-ms-graph-api.md): Connect ASM to M365/Exchange Online using MS Graph API
- [Configuring Exchange Web Services (EWS)](/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/configuring-exchange-web-services-ews.md)
- [Prerequisites](/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/configuring-exchange-web-services-ews/prerequisites.md): EWS Email Configuration Prerequisites
- [Web Redirect URL Configuration](/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/configuring-exchange-web-services-ews/prerequisites/web-redirect-url-configuration.md): Azure App Registration
- [Creating an Azure Client Secret](/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/configuring-exchange-web-services-ews/prerequisites/creating-an-azure-client-secret.md): Azure Application Registration
- [EWS - Configure Outgoing Email](/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/configuring-exchange-web-services-ews/ews-configure-outgoing-email.md): EWS - Creating an outgoing mail server
- [EWS - Configure Incoming Email](/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/configuring-exchange-web-services-ews/ews-configure-incoming-email.md): EWS - Configure Incoming Mail Server
- [EWS - Authorize the Connection](/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/configuring-exchange-web-services-ews/ews-authorize-the-connection.md): Enable OAuth 2.0 Authentication
- [EWS - Troubleshooting](/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/configuring-exchange-web-services-ews/ews-troubleshooting.md): Typical Troubleshooting for EWS configurations
- [Mail Message Access (MMA)](/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/mail-message-access-mma.md): Mail Message Access (or MMA) enables you to easily access call, request, or task screens without navigating through the ASM, NANO or Portal interfaces.
- [Setup Chat](/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-chat.md)
- [Configuring your System](/asm-hermes/setup-and-configure-asm/configuring-your-system.md): ASM Core is designed to cater for the majority of User needs, but one of its most powerful features is the system administrator's ability to configure it to meet your organization's requirements.
- [Accessibility Features](/asm-hermes/setup-and-configure-asm/configuring-your-system/accessibility-features.md): Alemba take accessibility levels very seriously and thus functionality to change size, fonts, colours, and style options for all user requirements are available.
- [ASM Solutions](/asm-hermes/setup-and-configure-asm/configuring-your-system/asm-solutions.md)
- [Call Template Administration](/asm-hermes/setup-and-configure-asm/configuring-your-system/call-template-administration.md): A template is a pre-built call details window with predefined field values. You can add, edit or delete call templates for your system.
- [Configuration Post Go-Live](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuration-post-go-live.md): Managing Change in the Production Environment
- [Preparing Production for Sys Admins and Developers](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuration-post-go-live/preparing-production-for-sys-admins-and-developers.md): When performing configurations in Production, particularly workflow and screen changes, you will need to put a few things in place.
- [ASM Application Configuration Change Management](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuration-post-go-live/asm-application-configuration-change-management.md): Implement Change Management around your ASM application's configurations.
- [ASM Application Configuration Change Screens](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuration-post-go-live/asm-application-configuration-change-management/asm-application-configuration-change-screens.md): This Change Process applies to Changes made to ASM's configurations, integrations, or capabilities.
- [ASM Application Change Workflow Template](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuration-post-go-live/asm-application-configuration-change-management/asm-application-change-workflow-template.md): The ASM Change Workflow Template is constructed so that important steps along the way are followed.
- [Configuration Post Go-Live using SDLC](/asm-hermes/setup-and-configure-asm/configuring-your-system/moving-configurations-workflows-and-screens-from-test-to-production.md): Organizations using SDLC will have a Test and Production System.  It is vital for SDLC that development not be done in Production but rather, in Test and then Promoted.
- [Configuring Escalations and Chase](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-escalations-and-chase.md): The Escalation and Chase features are designed to work both reactively and proactively, without disruption
- [Configuring Screens](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens.md): You can use the ASM Core Designer to make basic changes to ASM Core templates such as details windows, submission forms and mail message templates.
- [Creating New Screen Sets](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/creating-new-screen-sets.md): Each entity type in ASM Core, such as CMDB Item Type, Call, Request, Knowledge, or Person, has a standard set of screens known as a screen set.
- [Screens Available for Configuration using ASM Designer](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/screens-available-for-configuration-using-asm-designer.md): You can edit virtually all (there are a few exceptions) screens in ASM Screen Designer including close screens, group screens, and all interactive screens including searches and search results.
- [Building Screens in ASM Designer](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer.md): You can create details windows, Nano Screens, and portal review screens using ASM Designer.
- [Configuring Fields](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/configuring-fields.md)
- [Creating a Custom Field](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/creating-a-custom-field.md): If the field you require does not exist in ASM Core, you can create and add your own.
- [Deleting & Unlinking Fields](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/deleting-fields.md): Using ASM Designer, you can remove a field from a screen. (The field will still be available within the screen set.)
- [ASM System Fields for Call Screens](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/deleting-fields/asm-system-fields-for-call-screens.md)
- [ASM System Fields for Request Screens](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/deleting-fields/asm-system-fields-for-request-screens.md)
- [ASM System Fields for Task Screens](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/deleting-fields/asm-system-fields-for-task-screens.md)
- [ASM System Fields for Approval Screens](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/deleting-fields/asm-system-fields-for-approval-screens.md)
- [ASM System Fields for CMDB Item Screens](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/deleting-fields/asm-system-fields-for-cmdb-item-screens.md)
- [Screen Widgets](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/screen-widgets.md): While ASM ships with numerous widgets, you can also create your own and put them Nano, Core and on the portal screens.
- [Data-Grid Widgets](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/screen-widgets/building-screen-widgets.md): A data-grid widget allows you to display data in a grid, or table, for your users and analysts to view and explore.  For example; Assets, recent tickets, members of a given group.
- [Self Service Portal System Widgets](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/screen-widgets/self-service-portal-system-widgets.md)
- [Knowledge Article Screens](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/knowledge-article-screens.md): Out of the box, the screens are more than sufficient to start your KB, however, you may want to make a few changes.
- [Configuring Message Templates](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/configuring-message-templates.md)
- [Importing/Exporting Screens](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/importing-exporting-screens.md): In ASM, you can import screens from one system into another system if the systems are identical. You can also export a screen, modify the HTML, and then import it back in.
- [Troubleshooting Screens: The Screen's Dead Zone](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/building-screens-in-asm-designer/troubleshooting-screens-the-screens-dead-zone.md): Dead Zone, DeadZone, Fields, Screens Troubleshooting
- [Dynamic Screens](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/dynamic-screens.md): You can use rules to control how your screens behave, to show or hide fields, and even control entire sections of your screens.
- [Deep Linking Field Data Across Screen Sets](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/dynamic-screens/deep-linking-field-data-across-screen-sets.md): You can deep link data from the associated data you have looked up in single search fields.
- [Field Calculations](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/dynamic-screens/field-calculations-and-risk-calculation.md): You can configure fields in ASM to automatically populate based on the values on other fields.  The most common scenario is Risk Calculation.
- [Using Rules](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/dynamic-screens/using-rules.md): You can specify conditional rules for how fields behave. Your screens can display different fields, or make them mandatory or optional depending on dynamically changing conditions you specify.
- [Adding Images and Progress Indicators to your screens](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/dynamic-screens/adding-images-and-progress-indicators-to-your-screens.md): You can add progress indicators or images to any screen in core using the HTML widget.
- [Deleting a Custom Screen](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/deleting-a-custom-screen.md): Screens no longer needed can be deleted in order to clean up your system.  Any tickets using them will revert to the default Screen set.
- [Configuring Button Labels](/asm-hermes/setup-and-configure-asm/configuring-your-system/configuring-screens/configuring-button-labels.md): You can configure the names given to buttons on the Self Service Portal and in Nano and Core.
- [Conversation History Widget For Nano](/asm-hermes/setup-and-configure-asm/configuring-your-system/add-the-conversation-history-widget-to-nano-screens.md): You can add the Conversation History to NANO screens to make it easier for analysts to interact with the users.
- [Customizing Options for the Self Service Portal](/asm-hermes/setup-and-configure-asm/configuring-your-system/customizing-options-for-the-self-service-portal.md)
- [Add Me: Set up "Add-Me" for Subscribing to or Following Issues](/asm-hermes/setup-and-configure-asm/configuring-your-system/customizing-options-for-the-self-service-portal/add-me-set-up-add-me-for-subscribing-to-or-following-issues.md): ASM allows users to add themselves to published issue types. This means users can flag themselves as being impacted or interested and allows support to globally update all users individually.
- [Styling the Self Service Portal](/asm-hermes/setup-and-configure-asm/configuring-your-system/customizing-options-for-the-self-service-portal/styling-the-self-service-portal.md): You can create multiple Skins for your Self Service Portal to display the logo, colors, fonts, and other distinctive brand features of your organization or various departments.
- [Enable Request Correction and Resubmission](/asm-hermes/setup-and-configure-asm/configuring-your-system/customizing-options-for-the-self-service-portal/enable-request-correction-and-resubmission.md): In some cases, a request may be rejected because of the data held on the request.  Perhaps it is incomplete. In other cases, you may want to gather feedback, such as an appeal option or e-signature.
- [System Administration Settings](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings.md)
- [Custom Global Profile Fields](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/custom-global-profile-fields.md): Throughout ASM System Settings you will see field list tables such as "Custom Call Profile 1". or "Custom Profile 2".  These are global Custom fields you can use for any related purpose.
- [System Settings Menu](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu.md): You can configure ASM Core to accommodate your organization’s needs using options within the System group on the System Administration window.
- [Your Organization](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/your-organization.md): You can define the name of your organization or company and view licensing information.
- [Partitioning](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/partitioning.md): Partitioning enables you to divide your system into separate functional areas.
- [Configuring Partitions](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/partitioning/configuring-partitions.md)
- [Partition Settings](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/partitioning/partition-settings.md): Non-partitioned information can be accessed and updated by all Analysts.
- [System Settings](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/system-settings.md)
- [Security Profiles](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/security-profiles.md): Security profiles control Analysts’ access to objects, actions and solutions, notes, emails, letters, CMDB items and timesheet entries for different entities in ASM Core, such as calls and requests.
- [Server Time Zone](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/server-time-zone.md): You can set a default time zone for the ASM Core server. All time zone calculations are based on comparing the Analyst’s time zone with this default.
- [Storing Time Zone Information](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/server-time-zone/storing-time-zone-information.md): Time Zone storage and Offsets
- [Time Zone Settings](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/server-time-zone/time-zone-settings.md)
- [Defining Working Hours](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/defining-working-hours.md): You can create sets of working times for your company, and configure them as working and non-working hours.
- [Defining public holidays](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/defining-public-holidays.md): You can create multiple public holiday calendars for your organization, and specify different public holidays for each calendar.
- [Reset References](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/reset-references.md): You can set the base numbers used in the Reference fields throughout ASM Core (such as the Call Ref field on the Call Details window).
- [System Source Titles](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/system-source-titles.md): Whenever a call, request or task is logged, ASM Core makes a record of how it came into the system, such as through the main application, the Self Service Portal, or an API transaction.
- [Browse Limits](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/browse-limits.md): You can specify a maximum limit on the number of records returned from searches.
- [Messaging](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/messaging.md): You can configure when and how email, pager and system messages should be sent, including how system messages ‘pop up’ on an Analyst’s window.
- [Message Types](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/message-types.md): System Notification Settings.  You can list all the email, pager (text) and internal message types provided in ASM Core, and link templates to message types.
- [Message Type Definitions](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/message-types/message-type-definitions.md): This page lists all the message types in ASM, their codes and their intended purpose.
- [Pager Settings](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/pager-settings.md): You can configure options for sending pager or SMS text messages from ASM Core.
- [Pager Types](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/pager-types.md): Each pager type is linked to a template, which is in turn associated with a pre-defined query.
- [Activity Log](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/activity-log.md): You can view a log of activities or events that have occurred on the server. You can then export or print the results.
- [Stored Procedures](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/stored-procedures.md): Stored procedures are programs precompiled by Alemba® that can be used to configure your system. You can view a list of them and activate the ones you want to use.
- [System Titles](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/system-titles.md): You can tailor the column titles in ASM Core browse tables to suit your requirements. This would normally only be done once, when the system is first set up.
- [Quick Launch](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/quick-launch.md): Quick launch URLs are shortcuts used to launch a website directly from within calls, requests or tasks within ASM Core.
- [Quick Notes](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/quick-notes.md): Quick notes are brief notes that Analysts can use when logging/actioning a call, request or task. Quick Notes added in the Quick Notes option are available for the partition you create them in.
- [Auditing](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/auditing.md): You can enable or disable the requirement that an Analyst must specify a change reason when they make a change to a setting in Administration or a screen, form or message template in ASM Designer.
- [Administration Audit Trail](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/auditing/administration-audit-trail.md): You can track data changes – what the change was, who made it and why - which assists in troubleshooting and enables reliable analysis for improvement opportunities.
- [User and Analyst Search Field Settings](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/user-and-analyst-search-field-settings.md): You can configure how users and analysts can search for items within a specific search field. You configure separate search settings for users and analysts to reflect their access to the ASM System.
- [Email Header and Footer](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/system-settings-menu/email-header-and-footer.md): ASM provides a means for managing a global email header and footer for your organization.
- [Security](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security.md): As system administrator, you can configure the system to suit your organization's requirements.
- [Security Settings](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security/security-settings.md): You can configure global security settings for ASM Core, including password settings and integration.
- [Security Settings (Partitioned)](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security/security-settings-partitioned.md): You can define the call template to be used for the automatic call that is logged when the account for an Analyst or User has been disabled due to failed logins.
- [IPK Groups](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security/ipk-groups.md): You can define IPK Groups and add analysts to these groups so that calls can be forwarded to an entire group of people instead of only to an individual.
- [Workflow Management Groups](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security/workflow-management-groups.md): You can define Workflow Management Groups and add Analysts to these groups so that requests or tasks can be forwarded to an entire group of people instead of only to an individual.
- [Controlling log in](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security/controlling-log-in.md): You can list all the Analysts currently logged into ASM Core, as well as the license usage information for your system. You can also prevent people from logging in.
- [Email and Pager Options for IPK and Workflow Groups](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security/email-and-pager-options-for-ipk-and-workflow-groups.md): You can set up the Email ID and Email Analysts options for your IPK and Workflow groups.
- [Security Roles](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles.md): Security Roles are a way of restricting Analysts' access to different parts of ASM Core. Instead of defining access permissions for each Analyst in the system, you simply create a security role.
- [General Access Security Role](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/general-access-security-role.md): You can use the General Access security role to create other security roles and assign basic ASM Core Administration rights and Timesheet rights.
- [Admin Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/general-access-security-role/admin-tab.md)
- [Timesheets Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/general-access-security-role/timesheets-tab.md)
- [IPK Management Security Roles](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/ipk-management-security-roles.md): An IPK Management security role covers permissions for calls and related entities. It also includes permissions for Call screen sets, IPK groups, IPK statuses, IPK streams, and forms.
- [IPK Management Role: Options Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/ipk-management-security-roles/ipk-management-role-options-tab.md): You must set basic security options for the security role. These are partition specific, so Analysts can only access the items within their own partition(s).
- [IPK Management Security Role: Groups Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/ipk-management-security-roles/ipk-management-security-role-groups-tab.md): You can assign IPK groups to the security role. Any Analyst who is assigned the role is considered a member of the group(s) linked to the role.
- [IPK Management Security Role: IPK Streams Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/ipk-management-security-roles/ipk-management-security-role-ipk-streams-tab.md)
- [IPK Management Security Role: IPK Statuses Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/ipk-management-security-roles/ipk-management-security-role-ipk-statuses-tab.md)
- [IPK Management Security Role: Forms Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/ipk-management-security-roles/ipk-management-security-role-forms-tab.md): The Forms tab on IPK Management Security Role window lets you control access to call forms. You can set which forms Analysts with this IPK role can access.
- [IPK Management Security Role: Quick Launch Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/ipk-management-security-roles/ipk-management-security-role-quick-launch-tab.md): You can control access to quick launch URLs by setting which ones Analysts with specific IPK security roles can access.
- [IPK Management Security Role: Fwd Groups Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/ipk-management-security-roles/ipk-management-security-role-fwd-groups-tab.md): You can specify which groups a particular role is able to send calls.
- [Workflow Management Security Roles](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles.md): You can use the Workflow Management security role to assign and restrict permissions for the workflow (change, release, configuration management) request processes in ASM Core.
- [Workflow Management Security Role: Shared Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-shared-tab.md): You can control access to security functions, change windows, and objects within Workflow Management using the Workflow Management security role.
- [Workflow Management Security Role: Requests Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-requests-tab.md): You can restrict access to options relating to request management via the security role, as well as setting access permissions that are specific to Request Managers.
- [Workflow Management Security Role: Tasks Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-tasks-tab.md): You can control access to options relating to task management using the Workflow Management security role.
- [Workflow Management Security Role: Processes Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-processes-tab.md): You can set access permissions to all of the Workflow Processes that have been enabled on your system using the Processes tab on the Workflow Management security role.
- [Workflow Management Security Role: Groups Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-groups-tab.md): You can assign workflow groups to a Workflow Management security role. Any Analyst who has been assigned the role will be considered a member of the groups that you link to the role on this tab.
- [Workflow Management Security Role: Request Screen Sets Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-request-screen-sets-tab.md): You can set up multiple request screen sets for your ASM System, and you can control access to these screen sets through security roles.
- [Workflow Management Security Role: Task Screen Sets Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-task-screen-sets-tab.md): You can set up multiple task screen sets for your ASM System, and you can control access to these screen sets through Workflow Management security roles.
- [Workflow Management Security Role: Appr. Screen Sets Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-appr.-screen-sets-tab.md): You can set up multiple approval screen sets for your ASM System, and you can control access to these screen sets through security roles.Each security role can be given access to specific screen sets.
- [Workflow Management Security Role: User Approval Screen Sets Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-user-approval-screen-sets-tab.md): You can create multiple User approval screen sets for your ASM System, and can control access to these screen sets through roles. Each role can be given access to specific screen sets, and a default.
- [Workflow Management Security Role: External Supplier Screen Sets Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-external-supplier-screen-sets-tab.md): You can set up multiple external supplier screen sets for your ASM System, and you can control access to these screen sets through roles. Each role can be given access to specific screen sets.
- [Workflow Management Security Role: Closure Task Screen Sets Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-closure-task-screen-sets-tab.md): You can set up multiple closure task screen sets for your ASM System, and you can control access to these screen sets through roles. Each role can be given access to specific screen sets.
- [Workflow Management Security Role: Forms Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-forms-tab.md): You can set which forms Analysts can access, and specify particular types of access for each form.
- [Workflow Management Security Role: Template Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-template-tab.md): You can control access to particular workflow templates by setting template permissions for a role.
- [Workflow Management Security Role: Request Quick Launch Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-request-quick-launch-tab.md): You can control the quick launch URLs that Analysts with this security role can access from a request.
- [Workflow Management Security Role: Task Quick Launch Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/workflow-management-security-roles/workflow-management-security-role-task-quick-launch-tab.md): You can set which quick launch URLs Analysts with this workflow role can access from a task.
- [Configuration Management Security Roles](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/configuration-management-security-roles.md): You can use the Configuration Management Security role to allow permissions for managing configuration items, services and related entities within the CMDB.
- [Configuration Management Security Role: CMDB Items Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/configuration-management-security-roles/configuration-management-security-role-cmdb-items-tab.md): Global Permissions for the CMDB
- [Configuration Management Security Role: People Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/configuration-management-security-roles/configuration-management-security-role-people-tab.md): You can set permissions for a Configuration Management Security Role relating to People. This includes setting permissions for viewing, creating, and updating Users, Analysts, and External Contacts.
- [Configuration Management Security Roles: Organizations Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/configuration-management-security-roles/configuration-management-security-roles-organizations-tab.md): You can set permissions for Configuration Management Security Roles relating to Organizations and External Suppliers, including Object Management.
- [Configuration Management Security Role: Locations Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/configuration-management-security-roles/configuration-management-security-role-locations-tab.md): You can set permissions relating to managing locations, including viewing, creating and updating Locations.
- [Configuration Management Security Role: Contracts Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/configuration-management-security-roles/configuration-management-security-role-contracts-tab.md): You can assign permissions relating to Contracts to the Configuration Management Security Role. This includes setting permissions for viewing, creating and updating Contracts.
- [Configuration Management Security Role: Subscriber Groups Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/configuration-management-security-roles/configuration-management-security-role-subscriber-groups-tab.md): You can assign Subscriber Group permissions to the Configuration Management Security Role. This includes setting permissions for viewing, creating and updating subscriber groups.
- [Configuration Management Security Role: Cost Centers Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/configuration-management-security-roles/configuration-management-security-role-cost-centers-tab.md): You can set permissions relating to cost centers to the Configuration Management Security Role, including permissions for viewing, creating and updating cost centers.
- [Configuration Management Security Role: Jurisdictions Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/configuration-management-security-roles/configuration-management-security-role-jurisdictions-tab.md): You can set permissions relating to Jurisdictions for the Configuration Management Security Role. This includes setting permissions for viewing, creating and updating Jurisdictions.
- [Configuration Management Security Role: Forms Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/configuration-management-security-roles/configuration-management-security-role-forms-tab.md): You can set permissions relating to forms for the Configuration Management Security Role, including which forms Analysts with this role can have access to, and particular types of access for each form
- [Service Level Management Security Roles](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/service-level-management-security-roles.md): You can assign and restrict rights for agreements in ASM Core using SLM Security Roles for Service Level Agreements (SLAs), Operating Level Agreements (OLAs) and Underpinning Contracts (UCs).
- [Service Level Management Security Role: Options Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/service-level-management-security-roles/service-level-management-security-role-options-tab.md): You can set security permissions relating to agreements for the SLM Security Role.
- [Service Level Management Security Role: Forms Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/service-level-management-security-roles/service-level-management-security-role-forms-tab.md): You can control access to service level management forms using the SLM Security Role, setting the forms to which Analysts with this role can have access, and specifying particular types of access.
- [Availability Management Security Roles](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/availability-management-security-roles.md): You can control permissions for viewing, creating and updating Outages, Schedules and viewing Availability Data for CMDB items using the Availability Management security roles.
- [Knowledge Management Security Roles](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/knowledge-management-security-roles.md): You can use the Knowledge Management Security role to assign and restrict permissions for viewing, creating and editing knowledge entries within the Knowledge Bank.
- [Knowledge Management Security Role: Options Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/knowledge-management-security-roles/knowledge-management-security-role-options-tab.md): You can set permissions relating to the Knowledge Bank using the Options tab in the Knowledge Bank Security Role. This includes permissions for viewing, creating and updating knowledge bank entries.
- [Knowledge Management Security Role: Content Access Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/knowledge-management-security-roles/knowledge-management-security-role-content-access-tab.md): When creating a knowledge entry, Analysts can assign a knowledge profile.
- [Knowledge Management Security Role: Statuses Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/knowledge-management-security-roles/knowledge-management-security-role-statuses-tab.md): When creating and editing a knowledge entry, Analysts can assign it a knowledge status. You can restrict the statuses that an Analyst with this Knowledge Management Security role can set or update.
- [Bulletin Board Security Roles](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/bulletin-board-security-roles.md): You can use the Bulletin Board Security role to assign and restrict permissions for viewing, creating and editing Bulletins.
- [Dashboard Management Security Role](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/dashboard-management-security-role.md): You can create security Roles for Dashboards that will control capabilities for analysts.
- [Integration Security Role](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/security-roles/integration-security-role.md)
- [IPK and Workflow](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow.md): For Analysts to make full use of the IPK and workflow functionality in ASM Core, the system administrator must configure the relevant settings.
- [Incident, Problem & Known Error (IPK) Management](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management.md): You can configure your system for managing your service desk operation, setting global options for the Service Desk, as well as defining values for the parameters used on call windows.
- [Configuring IPK Settings](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/configuring-ipk-settings.md): You can configure global settings for the IPK Management module. These settings can be used to enable ITIL on your system and call screen linking.
- [IPK Settings (Partitioned)](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/ipk-settings-partitioned.md): You can configure IPK settings for each partition defined in your system.
- [Action Type](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/action-type.md): You can define categories of activities that can be selected by Analysts and Users when forwarding an= call or adding a note to a ticket.
- [Call Attributes](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/call-attributes.md)
- [Call History Types](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/call-history-types.md): The call history types are displayed in a call’s history. These are defined on the system. You cannot create your own call history type, but you can update the descriptive name to clarify its use.
- [Call Impact](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/call-impact.md): According to ITIL, the priority of a call should be derived from its urgency and its impact.
- [Call Physical Statuses](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/call-physical-statuses.md): Call Physical Statuses appear on the Calls Details windows. They indicate the current status of the call, such as ‘Pending Your Action’ or ‘Forward Internally’.
- [Call Priority](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/call-priority.md): Each call is automatically assigned a priority when it is logged, based on Call Impact and Call Urgency. Priorities are used within the Priority Matrix.
- [Call Screen Sets](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/call-screen-sets.md): This window enables you to define custom call screen sets. By default, the following call screen sets are available: Call, Incident, Known Error, Major Incident, Problem, and Service Request.
- [Stakeholder Roles](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/call-stakeholder-roles.md): You can define different types of stakeholders who are interested in the progress and status of call.
- [Call States](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/call-states.md): Your system automatically assigns a call state to a call when it is opened and closed, to indicate the current status of the call. You cannot delete any of these values, you can only rename them.
- [Call Status Titles](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/call-status-titles.md): Analysts can select a Call Status Title when forwarding, deferring or closing a call, to indicate the status of the call (such as Resolved, In Progress, Investigation).
- [Call Urgency](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/call-urgency.md): According to the ITIL framework, Incidents have an urgency and an impact associated with them. Urgency reflects how quickly the issue must be resolved.
- [Closure Groups](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/closure-groups.md): You can select a closure group for a partition so that calls in that partition will be forwarded to the corresponding group for closure.
- [Custom Call Profiles](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/custom-call-profiles.md): Custom Call Profiles are types of call extensions, that is, additional fields used by analysts to record non-standard information on the Call Details window.
- [User Survey](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/user-survey.md): You can view, create and delete User Survey systems on ASM Core. Each survey system includes a set of rules about how the surveys are to be sent out.
- [User Survey Screen Set](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/user-survey-screen-set.md): You can define User Survey screen sets. These are then selected when you define the content for User Surveys.  You can create, update, delete, and restore User Survey screen sets.
- [IPK classes](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/ipk-classes.md): IPK classes are used internally to classify each call as an Incident, a Problem, a Known Error or a Service Request. These grouping classes are defined in ASM Core. You cannot add or delete IPK classe
- [IPK Streams](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/ipk-streams.md)
- [IPK Statuses](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/ipk-statuses.md): According to ITIL, a call can be logged as an Incident, Problem, Major Incident, Known Error or Service Request, collectively referred to as ‘IPK’ in ASM Core.
- [Link Stream/Status to Call Screen Set](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/link-stream-status-to-call-screen-set.md): You can make a call screen set available to a particular IPK status and stream.
- [Link Type/Stream/Status to Call Screen Set](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/link-type-stream-status-to-call-screen-set.md): You can link a call screen set to a specific issue type, IPK status, and IPK stream combination. This is done through a matrix of Types, IPK Statuses, and IPK Streams.
- [Link Screen Set to Reasons](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/link-screen-set-to-reasons.md): Call closure reasons can be linked to either Screen Sets or Types. When reasons are linked to screen sets, only those reasons associated with a particular screen set are available from the Reasons
- [Link Type to Reason](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/link-type-to-reason.md): You can link call reasons to specific issue types, so that when an Analyst selects a Type on the Call Details window, only the reasons which have been linked to it will be displayed in the list.
- [Limit Type by IPK Status](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/limit-type-by-ipk-status.md): This window allows you to make issue types available for particular IPK Statuses, so that when Analysts log a call, only the issue types linked to the status are available for selection.
- [Link Type to Call Screen Set](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/link-type-to-call-screen-set.md): You can link issue types to call screen sets, so that specific Call Details windows are displayed when an Analyst selects an issue type when logging a call.
- [Priority Matrix](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/priority-matrix.md): You can set the Priorities to be applied to calls based on Urgency and Impact levels.
- [Quick Forms](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/quick-forms.md): Quick Forms are linked to Types Tiers and display a list of pre-defined questions in the Call Details screen when the linked Type is selected.
- [Quick Solutions](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/quick-solutions.md): You can define macros that automatically update details in the Call Details window and optionally close the call.
- [Reasons](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/reasons.md): You can use this list to identify reasons why calls may have been logged, or use it for closure reasons. Analysts will be able to select one of these from a drop-down list at the time of closing a cal
- [Call Scripts: Scripting](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/call-scripts-scripting.md): Available in the self-service portal and in Core, you can create call scripts to provide a step-by-step approach to help an analyst or user resolve a call.
- [Type Tiers](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/incident-problem-and-known-error-ipk-management/type-tiers.md): Every call an Analyst logs must have a Type specified for it. Types are a way to categorize an issue reported by a User.
- [Workflow Management](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management.md): You can configure rules for forwarding tasks and requests, as well as escalation and activation rules, workflow templates, and other related options.
- [Workflow Management Settings](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/workflow-management-settings.md): Workflow Management Settings to support Change, Request, and Business Process automations.
- [Workflow Attributes](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/workflow-attributes.md): You can define categories of information related to an approval, request or task which are not recorded in the main details window.
- [Approval Types](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/approval-types.md): Approval types indicate the nature of the approval being logged, such as: Passed, or In Review. Analysts select approval types on the Approval Details window.
- [Request Action Types](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-action-types.md): When request managers add a history item to a request, they can select an action type, providing a brief description of the activity the history item is recording.
- [Request Implementation Profiles](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-implementation-profiles.md): The Request Implementation Profile describes the reason the request is being closed, such as: Canceled, Implemented, or Rejected.
- [Request Implementation States](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-implementation-states.md): You can create implementation states that can be chosen when an Analyst closes a request.
- [Request Link Types](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-link-types.md): Analysts can link requests to one another in a relationship using the Linking explorer option.
- [Request Physical Statuses](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-physical-statuses.md): The physical status of a request appears on the Info Panel of the Request Details window and on the Requests Outstanding window.
- [Request Phases (Nano)](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-phases-nano.md): Request phases represent the various stages of a request at a given point in time. Request Phases correlate to Request Completion Statuses. Request phases are displayed in Nano graphically.
- [Request Priority](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-priority.md): Analysts can select request priorities from the Priority list on the Request Details window to indicate the order in which requests should be considered.
- [Request Risks](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-risks.md): You can define levels of risk that requests can represent to your organization. Risk levels can then be selected from the Risk list on the Request Details window.
- [Request Risk Assessment](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-risks/request-risk-assessment.md): ASM has a native Rick Calculator.  You can set the primary values to use in the Risk Assessment Matrix.
- [Request Impact](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-risks/request-impact.md): Analysts can select a request impact from the Impact list on the Request Details window to indicate the potential level of effect on business processes.
- [Request Complexity](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-risks/request-complexity.md): ASM has a native Rick Calculator.  You can set the primary values to use in the Risk Assessment Matrix.
- [Request Risk Assessment Matrix](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-risks/request-risk-assessment-matrix.md): The Risk Assessment Matrix uses the values in Request Risk Assessment and Request Impact, and Request Complexity to calculate the Request Risk.
- [Screen Sets for Requests, Tasks and Approvals](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/screen-sets-for-requests-tasks-and-approvals.md): By default, only one screen set is available for requests, one for tasks, and one for approvals. However, you can define more.
- [Request Stakeholder Roles](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-stakeholder-roles.md): When Analysts or Change Managers link stakeholders to a request, they are prompted to select a Stakeholder Role for the stakeholder.
- [Request Completion Statuses](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-completion-statuses.md): You can define a selection of statuses that can be specified on a request when it is closed, such as Request Successfully Completed, or Request Pending Later Review.
- [Request Types](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-types.md): Request types indicate the nature of the request being logged.  You can record major request types and ‘tiers’ within them.
- [Task Action Types](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/task-action-types.md): Task Action Types are used to break a task down into its separate activities, such as Evaluating, Specifying, or Writing Report. These are selected by an Analyst when adding an item to the task.
- [Task Phases](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/task-phases.md): Task phases represent the various stages of a task at a given point in time. You can set the task phase using the drop-down list on the Task Details window.
- [Task Physical Statuses](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/task-physical-statuses.md): A task's physical status is the Current and Forward status displayed on the Tasks Outstanding window. You cannot create new status titles, but you can rename them.
- [Task Priority](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/task-priority.md): Task priorities can be selected from the Priority list on the Task Details window to indicate how urgent the task is.
- [Task Status Titles](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/task-status-titles.md): You can define statuses to assign to a task, such as Completed or Pending. The status can be set by selecting an option from the Status list on the Defer, Forward, or Complete window.
- [Task Types](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/task-types.md): You can record the task type on each task, such as Installation, or Testing. They indicate the nature of the task being logged.
- [Workflow Management History Types](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/workflow-management-history-types.md): Each request and task event is recorded in the Request or Task History window, accessed by selecting the History explorer option from the Request or Task Details window.
- [Request History Filters](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/request-history-filters.md): Each request is recorded in the Request History. You can set filters on the information that is presented in the request history.
- [Workflow Processes](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/workflow-processes.md): ASM Core provides access to a number of ITIL-compliant workflow processes including Change Management, Release & Deployment Management, and Availability Management.
- [Workflow Export and Import - Workflow Porting](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/workflow-export-and-import-workflow-porting.md): You can export and Import workflows between like-for-like systems.
- [Linking Approval Screens to Partitions](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/ipk-and-workflow/workflow-management/linking-approval-screens-to-partitions.md): You can link approval screens that have been created using ASM Designer to partitions. This ensures that the approval screen is visible only to those analysts who are in that partition.
- [Service Level Management](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/service-level-management.md): ASM Core's SLM functionality allows you to create and monitor Service Level Agreements, Operational Level Agreements and Underpinning Contracts.
- [SLM Settings](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/service-level-management/slm-settings.md): This window enables you to configure the global settings for agreements that apply across your organization. Additional settings can be configured when creating an agreement.
- [Agreement Attributes](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/service-level-management/agreement-attributes.md): You can define categories of information related to an agreement such as User reference, organization name and so on.
- [Agreement Selection Priority](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/service-level-management/agreement-selection-priority.md): The Agreement Selection Priority determines how SLM works on your system. You can use this to determine which SLA agreement should be applied to calls and requests.
- [CMDB Selection Priority](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/service-level-management/cmdb-selection-priority.md): ASM Core uses the CMDB Selection Priority list to determine which agreement to apply to a call, request or task that is logged against several CMDB items.
- [Agreement Stakeholder Roles](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/service-level-management/agreement-stakeholder-roles.md): This window enables you to define stakeholders, that is, Analysts, Users and organizations who have an interest in this agreement.
- [Agreement Statuses](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/service-level-management/agreement-statuses.md): There are two default statuses for agreements, Active and Inactive, but you can create further statuses that may apply to an agreement.
- [Exclusion Reasons](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/service-level-management/exclusion-reasons.md): You can define reasons why an Analyst might want to exclude certain agreement events from SLM reporting.
- [Agreement Types](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/service-level-management/agreement-types.md): There are three default agreement types - SLA, OLA, and UC. New agreement types can be created within these types.
- [Event Activity Types](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/service-level-management/event-activity-types.md): There are a number of SLM events that can occur in ASM Core involving escalations and breaches. When an event occurs, it is written into a database table.
- [Agreement Matrices](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/service-level-management/agreement-matrices.md): An agreement matrix contains a set of rules for calculating at what point a call or a request will be escalated, or an agreement breached.
- [Measurement Types](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/service-level-management/measurement-types.md): When you create an agreement, you can use the measurement type and specify time and costs against it.
- [Payment Types](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/service-level-management/payment-types.md): You can define various payment types to be used for the agreements created in your system. They will display in the Payment Type list on the Financials tab of the Agreement Details window.
- [CMDB (Configuration Management Database)](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database.md): You can configure your system in order to manage the CMDB in the way that suits your organization best.
- [CMDB Settings](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/cmdb-settings.md): You can use the CMDB Settings window to configure the global settings for the CMDB module.
- [CMDB Service Levels](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/cmdb-service-levels.md): You can define different service levels that Analysts can assign to CMDB items as part of the CMDB Item details.
- [CMDB Item Classes](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/cmdb-item-classes.md): CMDB item classes allow you to profile your organization’s CMDB items or categorize them according to their function in an organization, for example, Sales, or Marketing.
- [CMDB Item Criticality](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/cmdb-item-criticality.md): You can define CMDB Item criticality levels, which Analysts can use when completing the CMDB Item Details to indicate how important the item is to your IT infrastructure.
- [CMDB Item Physical Statuses](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/cmdb-item-physical-statuses.md): You can define physical statuses which Analysts can use to indicate the current status of a configuration item, for example, whether it is On Order, In Repair, or in Testing.
- [CMDB Item Types](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/cmdb-item-types.md): All CMDB items in the system must be classified as item types. ASM Core comes with a standard set of item types, but you can add further sub-types in order to classify your CMDB items.
- [CMDB Link Status](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/cmdb-link-status.md): You can create a link between CMDB items, and assign a link status to provide information, such as whether the link is active or frozen.
- [CMDB Link Types](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/cmdb-link-types.md): You can define the types of links that can be used to link CMDB items, specifying which CMDB item types may be linked, as well as the type of relationship the two items can have.
- [Contract Support Type](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/contract-support-type.md)
- [Contract Types](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/contract-types.md)
- [Cost Center Category](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/cost-center-category.md)
- [Custom CMDB Profiles](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/custom-cmdb-profiles.md)
- [Person Profile](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/person-profile.md)
- [External Contact Type](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/external-contact-type.md)
- [User VIP Statuses](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/user-vip-statuses.md)
- [Disposal Methods](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/disposal-methods.md)
- [Financial Statuses](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/financial-statuses.md)
- [Financial Category](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/financial-category.md)
- [Freeze Statuses](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/freeze-statuses.md): You can define the freeze status types which Analysts can select when freezing or unfreezing a CMDB item.
- [Link Manufacturer to Model Type](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/link-manufacturer-to-model-type.md)
- [Manufacturers](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/manufacturers.md)
- [Model Types](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/model-types.md)
- [Organization Profiles](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/organization-profiles.md)
- [External Supplier Statuses](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/external-supplier-statuses.md)
- [Purchase Method](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/purchase-method.md): You can define purchase methods that Analysts can select to describe the ways CMDB items can be purchased when specifying the CMDB item details.
- [Service Link Types](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/service-link-types.md)
- [Service Portfolio Statuses](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/service-portfolio-statuses.md): You can define service portfolio statuses that Analysts can apply to service entities within the Criticality and Status section of the CMDB Item Details window.
- [Service Cost Types](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/service-cost-types.md)
- [Service Periods](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/service-periods.md)
- [Asset Management - Asset Lifecycle Status](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/asset-management-asset-lifecycle-status.md)
- [Asset Management - License Type](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/asset-management-license-type.md)
- [Asset Management - Transaction Status](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/asset-management-transaction-status.md)
- [Self Service Portal Display Categories](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/self-service-portal-display-categories.md)
- [Stakeholder Roles](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/stakeholder-roles.md): The Stakeholder Roles windows in administration enables you to add, delete and rename roles for stakeholders linked to CMDB entities.
- [Auditing Configuration Items](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/cmdb-configuration-management-database/auditing-configuration-items.md): Audit, CI Audit, Field Audit, Audit Trail, Audit Log
- [Availability](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/availability.md): You can use ASM Core to track and manage the availability of all CMDB entities.
- [Configuring Availability Management](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/availability/configuring-availability-management.md): Availability settings are configured within System Administration.
- [Outage Types](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/availability/outage-types.md): You can create, rename and delete Outage Types in the System Administration Settings. You need to have outage types created before raising outages so that you can select the relevant outage type.
- [Schedule Definition](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/availability/schedule-definition.md): You can have many different sets of availability schedules, so that different schedules can be applied to different items within the CMDB.
- [Depreciation](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/depreciation.md): Depreciation settings allow you to run automatic batch jobs that perform scheduled depreciation calculations against CMDB items.
- [Batch Run Parameters](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/depreciation/batch-run-parameters.md): The depreciation schedule in a batch run is activated by the ASM Core polling service.
- [Depreciation by CMDB Item Type](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/depreciation/depreciation-by-cmdb-item-type.md): The Depreciation by CMDB Item Type window enables you to apply Depreciation Schedules and Depreciation Methods to CMDB Items.
- [Depreciation Methods](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/depreciation/depreciation-methods.md): Depreciation methods can be linked to different CMDB item types and are run against the ASM database to perform depreciation calculations. You can create as many methods as you wish.
- [Depreciation Schedules](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/depreciation/depreciation-schedules.md): Depreciation schedules must be defined before depreciation calculations can be executed for your CMDB items in ASM Core.
- [Knowledge Bank](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/knowledge-bank.md): Knowledge refers to useful and relevant units of information that have been accumulated through learning and experience.
- [Knowledge Bank Settings](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/knowledge-bank/knowledge-bank-settings.md): You can configure settings for how users, analysts, and contributors use the Knowledge Bank.
- [Knowledge Base Types](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/knowledge-bank/knowledge-base-types.md): You can use knowledge base types to define the nature of the knowledge entry in ASM Core.
- [Knowledge Entry Types](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/knowledge-bank/knowledge-entry-types.md): Knowledge Entry Types allow you to specify what kind of knowledge base article you are creating.  They answer the question: What kind of Abstract is it?  What kind of FAQ is it?
- [Knowledge Profiles](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/knowledge-bank/knowledge-profiles.md): Paramount to your knowledge base is the capability to control access to articles so that the correct audience is seeing the articles they need to see.  In ASM, you will do this with profiles.
- [Knowledge Ratings](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/knowledge-bank/knowledge-ratings.md): You can define and create knowledge entry ratings and scores. These scores are displayed on all knowledge entries, and Analysts or Users who read a knowledge entry can assign a score to it.
- [Knowledge Statuses](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/knowledge-bank/knowledge-statuses.md): Is the article viewable?  You can define statuses that can be associated with knowledge entries, such as Draft or Reviewed. A status is set for a knowledge entry when it is created.
- [Knowledge Document Import](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/knowledge-bank/knowledge-document-import.md): In ASM, you can import knowledge documents from a public directory.
- [Bulletin Board](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/bulletin-board.md): Bulletins are useful for keeping analysts, team members and Users up to date and informed.
- [Configuring the Bulletin Board](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/bulletin-board/configuring-the-bulletin-board.md): The bulletin board contains bulletins which keep Analysts and Users up to date with events and news that may impact them.
- [Bulletin Board Priorities](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/bulletin-board/bulletin-board-priorities.md): You can create priorities available for bulletins, change their order and delete one or more if necessary.
- [Bulletin Stakeholder Roles](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/bulletin-board/bulletin-stakeholder-roles.md): You can create Stakeholder roles for bulletins that will allow you to target bulletins to specific audiences.
- [Text Retrieval](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/text-retrieval.md): Text searches are included in all search windows in ASM Core.
- [Common Words](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/text-retrieval/common-words.md): You can maintain a list of common words, such as prepositions and articles, that are not indexed when ASM Core performs a text search indexing job.
- [Keywords](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/text-retrieval/keywords.md): You can maintain a list of keywords which can be attached to Knowledge Bank articles. Searches for articles can be based on these keywords. They are not case sensitive.
- [Synonyms](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/text-retrieval/synonyms.md): With the right permissions, you can maintain a list of synonyms that can be defined for a keyword. Synonyms can be attached to Knowledge Bank articles and used to search for articles.
- [Analytics](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/dashboards.md): You can setup the integration to the dashboard platform
- [Analytics Settings](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/dashboards/analytics-settings.md): Analytics allows you to configure connections to reporting and dashboard applications.
- [Classic Syncfusion Dashboard Server Configuration](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/dashboards/classic-syncfusion-dashboard-server-configuration.md)
- [Self Service Portal](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal.md): The Self Service Portal settings in the System Administration menu enable you to configure your Self Service Portal.
- [Self Service Portal Settings](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/self-service-portal-settings.md): You can use the Self Service Portal Settings window to configure the global settings for the Self Service Portal.Set the global options for your Self-Service portal(s).
- [Self Service Portal Settings (Partitioned)](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/self-service-portal-settings-partitioned.md): Using the Self Service Portal Settings (Partitioned) option, you can assign default call templates, Customer Chase/Escalation, and configure the Chat Queue.
- [Self Service Portal Roles](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/self-service-portal-roles.md): Self Service Portal Roles enable you to assign permissions for registered Users accessing the Self Service Portal.
- [Options Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/self-service-portal-roles/options-tab.md): The Options tab on the Self Service Portal Role window contains a wide variety of options which can be configured for Self Service Portal roles.
- [CMDB Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/self-service-portal-roles/cmdb-tab.md): The CMDB tab on the Self Service Portal Role window allows access to Services and Configuration Items.
- [Content Access Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/self-service-portal-roles/content-access-tab.md): The Content Access tab on the Self Service Portal Role window lists all the knowledge profiles created for your ASM System.
- [Workflow Templates Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/self-service-portal-roles/workflow-templates-tab.md): The Workflow Templates tab on the Self Service Portal Role window enable you to assign access to selected workflow templates for a portal role.
- [Call Templates Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/self-service-portal-roles/call-templates-tab.md): The Call Templates tabs on the Self Service Portal Role window enable you to assign access to selected call templates for a portal role.
- [IPK Status Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/self-service-portal-roles/ipk-status-tab.md): The IPK Status Tab in the Self Service Portal roles allows you to specify what IPK Statuses your users with this role may have access to.
- [Dashboard Management Tab](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/self-service-portal-roles/dashboard-management-tab.md): The Dashboard Management tab on the Self Service Portal Role window enables you to assign access to selected Dashboards and place category security for a portal role.
- [Self Service Portal Systems](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/self-service-portal-systems.md): You can create multiple Self Service Portal systems and then use ASM Designer to give them different skins (branding, fonts, and color schemes) and different menu panels (My Options).
- [Self Service Portal My Options](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/self-service-portal-my-options.md)
- [Self Service Portal Tables](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/self-service-portal-tables.md): In Self Service Portal, information appears in tables, such as My Requests and My Incidents. You can configure the tables to contain the columns that you want, in the order you want them.
- [Service Order Status Titles](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/service-order-status-titles.md): ASM Core provides the following statuses for Service Orders: Not Submitted, Submitted, In Progress, Complete. These statuses can be renamed to appear differently in the Service Request Catalog.
- [Question Mappings](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/question-mappings.md): You can assign a call template for Users who submit a query using the Ask a Question feature in the Self Service Portal.
- [Catalog Promoted Items](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/catalog-promoted-items.md): System administrators can select catalog items to be 'promoted' (displayed automatically) on each portal system when a user first goes into the Service Request Catalog in Self Service Portal.
- [Suggested Knowledge in the Self Service Portal](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/suggested-knowledge-in-the-self-service-portal.md): Suggested Knowledge promotes knowledge articles to users during call logging to achieve faster solutions for users and reduced workload for the Service Desk.
- [Creating Custom Pages](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/creating-custom-pages.md): System administrators can create custom pages for use on the Self Service Portal, using extensions to the dashboard page.
- [Link Organization to Portal Key](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/self-service-portal/link-organization-to-portal-key.md): You can link organizations to specific Portal keys so that the organization has a default portal without needing to enter a special portal address.
- [Nano](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/nano.md)
- [Preview Features/Advanced Options](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options.md): Preview Features provide early access to upcoming and newly released features. As preview features are released to general product, they may be moved from this menu to other system menus.
- [Settings](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options/settings.md)
- [Multi Language](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options/settings/multi-language.md): Alemba supports full translation of the Self-Service Portal into any language and qualitative multilingual communication by dynamic translation of content for incoming/outgoing Emails.
- [Languages](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options/settings/multi-language/languages.md): You can use this section to update Portal labels and services titles
- [Portal Label Language Updates](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options/settings/multi-language/languages/portal-label-language-updates.md)
- [Service Title Language Updates](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options/settings/multi-language/languages/service-title-language-updates.md)
- [Call Activities](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options/settings/call-activities.md): Create activity items for calls, much like an activity checklist. Analysts can close activity items as they complete them, which ensures the correct process is followed.
- [Enable Active Directory Mappings to Sub Groups](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options/settings/enable-active-directory-mappings-to-sub-groups.md): When this setting is enabled, source definitions for Active Directory integrations will include an option to cascade all person mappings to their sub groups
- [CTI](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options/settings/cti.md): Alemba Service Manager (ASM) provides Computer Telephony Integration (CTI) functionality to enable ASM Analysts to more easily identify the User of the Support Call from the Caller ID.
- [Setting up the Alemba Service Manager CTI](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options/settings/cti/setting-up-the-alemba-service-manager-cti.md): For CTI to function, it must be turned on in Alemba Service Manager Administration.
- [SignalR Scale Out Options](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options/settings/signalr-scale-out-options.md): SignalR is a free and open-source software library for Microsoft ASP.NET that allows server code to send asynchronous notifications to client-side web applications.
- [External Chat tool Integrations](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options/settings/external-chat-tool-integrations.md): You may use other chat Tools rather than the built-in ASM Chat Tool.
- [Portal Settings](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options/portal-settings.md): Portal Settings provide options to streamline the Self Service Portal and simplify the User experience.
- [Global Search](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options/global-search.md): The Global Search settings allows you to specify the number of results to display
- [Chat Bot](/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/preview-features-advanced-options/chat-bot.md): ASM Self Service has a virtual analyst/chatbot capability that allows customers to interact with the bot before deciding the next course of action.
- [Workflow Template Administration](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration.md): Workflow templates are pre-built Request Details windows with predefined field values. They include prebuilt workflows, featuring the tasks and approvals that will execute when a request is created fr
- [Basic Process for Building a Workflow](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/basic-process-for-building-a-workflow.md): The scenario below will walk through creating a new workflow (not cloning an existing one) using a practical example that you can follow.
- [Task List for Workflow (Request Template) Creation](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/basic-process-for-building-a-workflow/steps-for-workflow-request-template-creation.md): This is a short sheet for Request Creation. This short sheet is for administrators with some system familiarity through to advanced system administrators.
- [Create a Service Action and Attach a Workflow to it](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/basic-process-for-building-a-workflow/steps-for-workflow-request-template-creation/create-a-service-action-and-attach-a-workflow-to-it.md): Now that we have our Network account workflow where we want it, it’s time to test it.
- [Managing Tasks - Adding Tasks to the Dependency Diagram](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram.md): Tasks must be created for each of the actions required to complete a request workflow. The request is considered completed when all the tasks within the request are completed.
- [About Tasks - General](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/creating-a-task.md): Tasks drive the whole of your workflow.  Within ASM there are 15 types of tasks you can configure that range from simple automations to full-scale integration tasks.
- [Task Types in the Task Palette](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette.md): ASM provides a variety of tasks to support the effective functioning of your workflows. Each of the task types available can be used for a specific purpose and can be identified by a unique icon.
- [Defining Request Start Details](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/defining-request-start-details.md): The Request Start Task is automatically added to the dependency diagram when a request is created. You can specify additional information for this task type.
- [Creating a Standard Task](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-a-standard-task.md): A standard task entity type can be used to create any kind of task that cannot be created with the existing task entity types.
- [Create Request Task](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/create-request-task.md): As a workflow progresses, there may be situations where another change or request type is required.
- [Creating an Approval Task](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-an-approval-task.md): You may want to create approvals at various stages of the request and create dependencies such that certain tasks are not released until each approval is approved by the request manager.
- [Creating a User Approval Task](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-a-user-approval-task.md): Users can approve or reject these tasks using the Self Service Portal
- [Conditional Branching Tasks](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/conditional-branching-tasks.md): You can use Conditional Branching tasks to define conditional rules for tasks that can test certain conditions and perform actions based on whether or which conditions are met.
- [Defining a Dependency Rule](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/conditional-branching-tasks/defining-a-dependency-rule.md): You can define one or more dependency rules on the Task/Approval Available Conditions window.
- [Defining Dependency Actions](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/conditional-branching-tasks/defining-dependency-actions.md)
- [Creating a Messaging Task](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-a-messaging-task.md): Messaging Tasks are tasks which can be used to notify analysts, relevant users, stakeholders and other relevant people about the progress of the current request.
- [Creating a Delay Task](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-a-delay-task.md): Delay tasks can be used to stop the workflow for a specified duration. Delay tasks are always automated. The delay can be set to affect the planned or actual time of a task in a workflow.
- [Creating a Manage CMDB Task](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-a-manage-cmdb-task.md): Manage CMDB tasks enable you to perform a range of automated actions on CMDB items.
- [Recursive CMDB Task](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-a-manage-cmdb-task/recursive-cmdb-task.md): You may want to rerun transactions on CMDB items linked to a request in case the first attempt to apply these transactions failed, or if changes have been made to linked CMDB items elsewhere.
- [Adding Transactions to a Manage CMDB task](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-a-manage-cmdb-task/adding-transactions-to-a-manage-cmdb-task.md)
- [Asset Management Transactions in a Manage CMDB Task](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-a-manage-cmdb-task/asset-management-transactions-in-a-manage-cmdb-task.md): You can set up an asset management transaction to run automatically through an activated Manage CMDB task.
- [Mapping Fields to be Updated by a Transaction](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-a-manage-cmdb-task/mapping-fields-to-be-updated-by-a-transaction.md)
- [Creating an Outbound Action Task](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-an-outbound-action-task.md): An Outbound Action task is used as part of a workflow to automatically send an Outbound Action to another system as part of the workflow.
- [Creating an SLM Start Clock/Stop Clock Task](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-an-slm-start-clock-stop-clock-task.md): SLM Start Clock and SLM Stop Clock tasks enable you to set explicit points in your workflow where you want the clock on a SLA linked to a request to started or suspended.
- [Creating an External Supplier Task](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-an-external-supplier-task.md): External Supplier Tasks are tasks that need to be completed by external parties through the Self Service Portal.
- [Creating a Run External Procedure Tasks](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-a-run-external-procedure-tasks.md): A Run External Procedure task can be used to automate any procedure that is part of a workflow. It is used to call and execute an external script. Parameters are passed to the script at runtime
- [Creating a Change Window Task](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-a-change-window-task.md): Change Window tasks can be used to apply change windows to CMDB items  that are linked to the current request. A change window is a duration when a CMDB item can be updated.
- [Creating a Closure Task](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-a-closure-task.md): Closure tasks mark the end of a request. A Closure task can be used to set the implementation reason and request status for a request.
- [Creating an Activation Task](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/managing-tasks-adding-tasks-to-the-dependency-diagram/task-types-in-the-task-palette/creating-an-activation-task.md): An activation task is a set of activation rules in a workflow that tell the workflow to wait until certain conditions are met.
- [Component Workflows](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/component-workflows.md): Component Workflows are re-usable templates that can be used for these sub-processes. It is then a simple matter to drag and drop the component into the workflow template.
- [Setting Up Amendable Requests](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/setting-up-amendable-requests.md): You can create service bundles linked to requests, and allow users to add service actions to the bundle when they place the request in the Self Service Portal.
- [Troubleshooting Workflow and Service Action Linking](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/troubleshooting-workflow-and-service-action-linking.md)
- [Sharing Parent Request Items with Child Requests](/asm-hermes/setup-and-configure-asm/configuring-your-system/workflow-template-administration/sharing-parent-request-items-with-child-requests.md): You can share CMDB items across linked requests.
- [Dashboards and Reporting](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting.md): ASM uses the Syncfusion Dashboard Platform for dashboards/wallboards and reporting. You are free, however to use the tool of your choice while still leveraging the many table views shipped with ASM.
- [Dashboard Configuration and User Learning Guide](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/dashboard-configuration-and-user-learning-guide.md): The guide is intended as a learning resource.
- [Descriptions of Default Reports and Dashboards (SDI Classifications)](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications.md)
- [8.3 Number of Incidents and Service Requests](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.3-number-of-incidents-and-service-requests.md)
- [8.4 Average Time to Respond](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.4-average-time-to-respond.md)
- [8.6 Average time to resolve incidents or fulfill service requests](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.6-average-time-to-resolve-incidents-or-fulfill-service-requests.md)
- [8.7 First Contact Incident Resolution and Request Fulfilment Rate](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.7-first-contact-incident-resolution-and-request-fulfilment-rate.md)
- [8.8 First Level Incident Resolution and Request Fulfillment Rate](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.8-first-level-incident-resolution-and-request-fulfillment-rate.md)
- [8.9 Reopned Incident Rate](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.9-reopned-incident-rate.md)
- [8.10 Backlog Management](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.10-backlog-management.md)
- [8.11 Percentage of hierarchic escalations](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.11-percentage-of-hierarchic-escalations.md)
- [8.21 Percentage of Functional Escalations copy](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.21-percentage-of-functional-escalations-copy.md)
- [8.23 Average incident resolution time by priority](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.23-average-incident-resolution-time-by-priority.md)
- [8.24 Average request fulfilment time by priority](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.24-average-request-fulfilment-time-by-priority.md)
- [8.25 Average resolution time by incident category](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.25-average-resolution-time-by-incident-category.md)
- [8.26 Average fulfilment time by service request type](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.26-average-fulfilment-time-by-service-request-type.md)
- [8.27 Comparison of service level targets to performance](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.27-comparison-of-service-level-targets-to-performance.md)
- [8.28 Service Desk Knowledge Usage](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.28-service-desk-knowledge-usage.md)
- [8.29 Customer Facing Knowledge Usage](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.29-customer-facing-knowledge-usage.md)
- [8.30 Service Desk Knowledge Quality and effectiveness](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.30-service-desk-knowledge-quality-and-effectiveness.md)
- [8.31 Customer facing knowledge quality and effectiveness](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.31-customer-facing-knowledge-quality-and-effectiveness.md)
- [8.33 Monitoring Incidents caused by changes measured against target](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.33-monitoring-incidents-caused-by-changes-measured-against-target.md)
- [8.34 Total cost of service delivery](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.34-total-cost-of-service-delivery.md)
- [8.35 Average cost per incident by channel](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.35-average-cost-per-incident-by-channel.md)
- [8.36 Average cost per service request by channel](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.36-average-cost-per-service-request-by-channel.md)
- [8.43 Problem records created through proactive problem management](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.43-problem-records-created-through-proactive-problem-management.md)
- [8.44 Incident reduction through problem management](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.44-incident-reduction-through-problem-management.md)
- [Install SDI Reporting Pack](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/install-sdi-reporting-pack.md): The files below will install the SDI Reporting pack.  If you are not confident with Powershell or Syncfusion, please contact Professional Services or your Technical Account Manager (TAM).
- [Dashboards and Reports (.sydx Files)](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/dashboards-and-reports-.sydx-files.md): Much of this data has or will ship with ASM, however should you ever need to restore, the original files can be found here.
- [Connecting to Other Data Sources](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/connecting-to-power-bi-other-data-sources.md): ASM can connect to Power BI or other data sources to manage your reporting requirements.
- [Sample SQL Queries](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/sample-sql-queries.md): Below are samples of SQL queries used to create views for your dashboards
- [Migrating your Syncfusion Dashboards to a New Server](/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/migrating-your-syncfusion-dashboards-to-a-new-server.md): This topic is for advanced system administrators.  It will allow you to install and migrate your dashboards and reports to a new applications server.
- [FAQ](/asm-hermes/setup-and-configure-asm/faq.md): Below is a collection of FAQ from installation to administration.
- [Limited Support/End of Life Capabilities](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities.md)
- [Configuration Portability](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/configuration-portability.md): Configuration Portability enables you to copy selected configuration settings from one system to another system using a simple export and import mechanism.
- [Overview & Best Practices](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/configuration-portability/overview-and-best-practices.md): Config Port is a powerful tool for developing and transferring screens, email templates, and system settings between systems; however if used incorrectly problems may occur.
- [Porting Configuration Data](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/configuration-portability/porting-configuration-data.md): Once an organization has configured and tested the settings on the source system (development environment), the settings can be ported to the target system (test or Prod environment)
- [Viewing the Export and Import Logs](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/configuration-portability/viewing-the-export-and-import-logs.md): The Configuration Portability Logs window lists all export and import log files generated by a configuration portability import or export.
- [Server Console](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/server-console.md): You can use the ASM Server Console application to create, rename, delete and configure your ASM Systems.
- [Accessing the Server Console](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/server-console/accessing-the-server-console.md)
- [Creating a New ASM System](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/server-console/creating-a-new-asm-system.md): You can create and configure a new ASM System using the New System Wizard.
- [Server Console system tasks](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/server-console/server-console-system-tasks.md): You can perform a range of tasks using the Server Console.
- [Customization nodes](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/server-console/customization-nodes.md)
- [SQL Server and Table Ownership](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/server-console/sql-server-and-table-ownership.md)
- [Updating Scripts](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/server-console/updating-scripts.md)
- [ASM Core Registry Keys](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/server-console/asm-core-registry-keys.md)
- [Concurrent Licensing](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/concurrent-licensing.md)
- [License Corrals](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/concurrent-licensing/license-corrals.md): Corralling allows you to reserve a subgroup of licenses for specific group members, to ensure that they can log in, even if all of the other available licenses are in use.
- [Alemba Classic API](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api.md): Transactions are exposed via the web service. To use the Classic API, all transactions must be completed using the web service provided.
- [Programming with the Classic API](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/programming-with-the-classic-api.md): This section of the documentation deals with the Classic API.
- [WCF Client](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/programming-with-the-classic-api/wcf-client.md): The API is based on Windows Communication Foundation (WCF). ASM provides a WCF service and exposes an end point which can be accessed by third party applications to call standard ASM transactions.
- [Code Examples](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/code-examples.md): This section provides code examples on how to access and use transactions made available by the API.
- [Return Values](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/return-values.md)
- [API Message Types](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-message-types.md): This section provides a list of the message types used by the API. A complete list of message types shipped with ASM appears on the Message Types window within System Administration.
- [API Lookups](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-lookups.md)
- [API Transactions](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions.md)
- [Availability Transactions](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/availability-transactions.md): Availability transactions can be used to manipulate availability information for CMDB items.
- [Call Transactions](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/call-transactions.md): The API provides transactions to create, update, forward, close, add notes and retrieve calls. Messaging transactions are provided to email the call’s forum.
- [CMDB Item Transactions](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/cmdb-item-transactions.md): The ASM web service provides a single create, update, delete, retrieve and clone transaction for CMDB item entities, including Configuration Items, Services, Service Actions and Service Bundles.
- [Contract Transactions](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/contract-transactions.md): The ASM web service provides basic contract transactions such as create, update, delete and retrieve.
- [Cost Center Transactions](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/cost-center-transactions.md): The API Cost Center transactions can be used to create, update, delete and retrieve cost center entities in the CMDB.
- [Jurisdiction Transactions](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/jurisdiction-transactions.md): The API Jurisdiction transactions can be used to create, update, delete and retrieve jurisdiction entities in the CMDB.
- [Location Transactions](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/location-transactions.md): Location transactions include transactions for creating, updating, deleting and retrieving a location’s details.
- [Organization Transactions](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/organization-transactions.md): Organization transactions include transactions for creating, updating, deleting and retrieving an organization’s details. This also includes creating organizations which are also external suppliers.
- [Person Transactions](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/person-transactions.md): The web service provides access to the basic person transactions, though note these are restricted solely to the creation of Users.  These include creating, updating, deleting and retrieving User deta
- [Subscriber Group Transactions](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/subscriber-group-transactions.md): The ASM web service provides basic subscriber group transactions such as create, update, delete and retrieve.
- [Knowledge Transactions](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/knowledge-transactions.md): The Classic API provides knowledge transactions to create, update, delete and retrieve knowledge articles.  There is also a transaction to take feedback on articles.
- [Bulletin Transactions](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/bulletin-transactions.md): The API Bulletin Board transactions can be used to create, update, delete and retrieve bulletin board entries.
- [System Transactions](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/system-transactions.md)
- [Session Transactions](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/system-transactions/session-transactions.md): Session Transactions are used to log an analyst in and out of the ASM full application.
- [Add Note Transactions](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/system-transactions/add-note-transactions.md): Add Note transactions are used to add notes to calls, requests and tasks.
- [Attribute Transactions](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/system-transactions/attribute-transactions.md): Attribute transactions can be used for creating, updating and deleting attribute values.  Attributes can be attached to various items in ASM.
- [Development Transactions](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/system-transactions/development-transactions.md): Development transactions are designed to allow API users to create external applications that use transactions not provided by the base API.
- [Message Transactions](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/system-transactions/message-transactions.md): The Classic API provides a number of generic messaging transactions.
- [Object Transactions](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/system-transactions/object-transactions.md): Objects can be attached to various items in ASM.
- [Stakeholder Transactions](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/system-transactions/stakeholder-transactions.md)
- [Workflow Transactions](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/workflow-transactions.md)
- [Workflow (Request) Transactions](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/workflow-transactions/workflow-request-transactions.md)
- [Task Transactions](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-transactions/workflow-transactions/task-transactions.md)
- [API Classes](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-classes.md)
- [API WSTester Application](/asm-hermes/setup-and-configure-asm/faq/limited-support-end-of-life-capabilities/alemba-classic-api/api-wstester-application.md): ASM provides an API Test application (WStester) that can be used to run transactions via the web service to test whether they work as desired.
- [Configuration or Customization](/asm-hermes/setup-and-configure-asm/faq/configuration-or-customization.md): During an implementation of Alemba®’s software products, it may be necessary to “customize” the product in order to complete a customer’s functional requirements.