# Knowledge Ratings

You can set an option whereby only editors can see a particular rating. The score is attributed to the author/contributor of the entry.

#### Why Implement and Use Knowledge Ratings?

Knowledge Ratings are crucial for maintaining a high standard of information within your Knowledge Bank. They allow for:

* **Quality Control**: By rating knowledge entries, you ensure that only high-quality information is circulated within your organization.
* **Feedback Mechanism**: Ratings serve as direct feedback from users, helping authors understand how valuable their contributions are.

#### How to Use and Leverage the Data

1. **Identify Top Contributors**: Use ratings to recognize and reward top-performing authors.
2. **Content Improvement**: Analyze low-rated entries to identify areas for improvement.
3. **Training Opportunities**: Poorly rated knowledge may indicate a need for additional training or clearer documentation.

#### Best Practices for Ratings Scales and Configuration

* **Consistency**: Ensure that the rating scale is understood by all users to maintain consistency in ratings.
* **Simplicity**: A simple scale (e.g., 0-5) is typically easier for users to interact with and interpret.
* **Feedback Loop**: Encourage users to provide reasons for their ratings to give clear feedback to authors.

Implementing these practices will help you maximize the effectiveness of Knowledge Ratings in your organization.

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## Before you start

You must have **Knowledge Bank Set Up** enabled within your General Access Security Role to work with knowledge ratings.
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## Setting Up a Knowledge Rating

1. Select the Menu button ![](https://alemba.help/help/10.0/content/resources/images/menu%20button.png), then **Admin**, and then select **System Administration**. The System Administration window is displayed, with a menu of options available. 
2. In the Explorer pane, expand **Knowledge Bank**.
3. Select the **Knowledge Ratings** option to display the Knowledge Ratings window. 
4. Select ![](https://alemba.help/help/10.0/content/resources/images/add%20new.png). A new row is added to the browse table with a default score of **3** in the **Score** field.
5. Key the name for the new rating in the **Rating** field.
6. From the **Score** field, select a score between 0 and 5 for your new rating.
7. Select the **Editor Only** checkbox to make the ratings for the knowledge entries only available to editors. 
8. Repeat for each rating you want to create.
9. Select ![](https://alemba.help/help/10.0/content/resources/images/save%20button.png) to save the changes. Provide the Change Reasons if prompted to do so.

## Updating a Knowledge Rating

You can change the score and description of knowledge ratings. Ratings in use will be updated to display the new details.

1. Select the Menu button ![](https://alemba.help/help/10.0/content/resources/images/menu%20button.png), then **Admin**, and then select **System Administration**. The System Administration window is displayed, with a menu of options available. 
2. In the Explorer pane, expand **Knowledge Bank**.
3. Select the **Knowledge Ratings** option to display the **Knowledge Ratings** window. 
4. Select the rating you want to update.
5. Make the necessary changes, selecting an alternative score from the drop-down list, overwriting the rating or selecting/deselecting the **Editor Only** option if you want to restrict the rating to people with editing privileges or make it available to everyone.
6. Select ![](https://alemba.help/help/10.0/content/resources/images/save%20button.png) to save the changes. Provide the Change Reasons if prompted to do so.

## Deleting a Knowledge Rating 

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## Caution

You cannot reverse this procedure. If you delete a Knowledge Rating by mistake, you cannot restore it and have to re-create it.

However, this may cause the appearance of duplicated data in reports if knowledge entries in your system are linked to both the deleted value and active value.
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You can delete a knowledge rating if you feel it is redundant or misleading. The original rating remains on existing articles but when adding a new rating the deleted value won’t be available.

1. Select the Menu button ![](https://alemba.help/help/10.0/content/resources/images/menu%20button.png), then **Admin**, and then select **System Administration**. The System Administration window is displayed, with a menu of options available. 
2. In the Explorer pane, expand **Knowledge Bank**.
3. Select the **Knowledge Ratings** option to display the **Knowledge Ratings** window, with a list of existing ratings. 
4. Select the rating you want to delete.
5. Select ![](https://alemba.help/help/10.0/content/resources/images/delete%20button.png).
6. Select ![](https://alemba.help/help/10.0/content/resources/images/save%20button.png) to save the changes. Provide the Change Reasons if prompted to do so.