8.27 Comparison of service level targets to performance

Beginning with ASM Version 10, embedded Dashboarding and Reporting functionality was provided through the Syncfusion Dashboard Platform. Alemba used the latest version of the Syncfusion Dashboard Platform v4.1.0.84 under a Global Embedded License with Syncfusion. Support for this platform ended December 2024.

From September 2022, the Syncfusion Dashboard Platform entered the Extended Support phase of its product lifecycle until the end of September 2024. As Alemba is a Premium Support partner with Syncfusion, this was extended until the end of December 2024.

As of December 2024 (10.6.8.15038), ASM Supports connections to Bold BI natively for Analytics.

Dashboard Name	Comparison of service level targets to performance
Availability	ASM All Version
Type	SQL
Categorisation	SDI
Available Parameters	Priority, Date, SLA Agreement

Description

The service desk routinely and consistently collects data about its service level commitments and compares it to its actual performance results.

Requirements / Considerations / Specification / Configuration

Type	Information
Requirement	Service Level Agreements
Config	Standard Service Level Management for SLA
Spec	A full 13 month of data (excluding the current month) is reportable. This is a rolling 13 months and allows comparison of previous year month to last reported month.

Screenshots

Graphical user interface, application, table, Excel Description automatically generated