8.44 Incident reduction through problem management

Beginning with ASM Version 10, embedded Dashboarding and Reporting functionality was provided through the Syncfusion Dashboard Platform. Alemba used the latest version of the Syncfusion Dashboard Platform v4.1.0.84 under a Global Embedded License with Syncfusion. Support for this platform ended December 2024.

From September 2022, the Syncfusion Dashboard Platform entered the Extended Support phase of its product lifecycle until the end of September 2024. As Alemba is a Premium Support partner with Syncfusion, this was extended until the end of December 2024.

As of December 2024 (10.6.8.15038), ASM Supports connections to Bold BI natively for Analytics.

As of December 2024 (10.6.8.15038), ASM Supports connections to Bold BI natively for Analytics.

Dashboard Name	Incident reduction through problem management
Availability	ASM All Version
Type	SQL
Categorisation	SDI 8.44
Available Parameters	Reporting Month

Description

The service desk or appropriate team, routinely collects and analyzes data about the percentage of incidents reduced as a result of problem management.

Requirements / Considerations / Specification / Configuration

Type	Information
Requirement	ASM Problem Management via IPK
Config	IPK Status of Problem Management, Linking of Incidents to Problems
Spec	Problems raised per month displays a 13 month rolling total of problems raised in month. All reporting dates use the End of Month function in SQL to allow for grouped date reporting. Spline graph displays No problems & No Incidents over same time frame. Top 5 biggest problems displays by linked Incidents

Screenshots

Graphical user interface, chart Description automatically generated