# Instant Messaging/Internal Messages

If configured, ASM will send internal Message popups to agents for predefined situations such as:

* Bulletin Board notifications
* Ticket assignment
* Ticket Escalation
* Request Escalation
* Request Assignment

Agents can also send ad-hoc IM's to other agents in ASM.

## Sending Ad-Hoc Internal Messages

Agents can also send internal messages whenever they wish by Clicking the **New** icon in the main menu and selecting **Message**.

{% hint style="info" %}
In order to receive IM's, you must have

1. **Available Recipient** selected on your IPK and Workflow Management security Roles.
2. You must have **System Messaging** enabled on your person record.
   {% endhint %}

<figure><img src="https://content.gitbook.com/content/hlW9jKl7dcDggHAPhNU9/blobs/TEZnLqCfIuMPI1TynJ27/Screenshot%202023-03-09%20at%209.57.07%20AM.png" alt=""><figcaption></figcaption></figure>

The message will appear as a pop-up IM on the receiving agents screen. &#x20;

{% hint style="info" %}
Communication via IM is not bi-directional.  Agents cannot respond to IM's at this time.
{% endhint %}