> For the complete documentation index, see [llms.txt](https://docs.alemba.com/asm-hermes/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/call-details-explorer-options/call-activities-explorer-option.md).

# Call Activities Explorer Option

{% hint style="info" %}

## Before you Start

This content applies to builds **prior** to ASM HERMES 10.6.8.14627.  

You must have **View Call Activities** selected in the IPK Management Security Role to use Call Activities.
{% endhint %}

Administrators can create and reuse lists across multiple calls and call templates.

Using ASM Core, you can:

* Add activities to a call from an Activity List created by the Admin.
* Create new ad-hoc Call Activities for a call.
* Close Call Activities from a call
* View all Call Activities for a call, open and closed activities.
* View all Call Activities in the system from the Call Activities window.

### Adding Activities and Activity Lists to a Call

1. Open the **Call Details** window.
2. In the Explorer menu, expand **Data**, then select **Call Activities**.
3. The **Call Activities** window is displayed.
4. To add an Activity List to the call:

* Use the **Activity Lists** field to select the activity list you want to add to the call.
* Press **Add Activities from List**.
* All activities from the selected list are added to the call and appear in the table.

### To create an Activity on the call:

1. Select  to create a new activity item. The **Activity Details** window is displayed.
2. Type a **Description** and **Details** for the activity
3. Press **OK**. The activity is added to the call and appears in the table.

### Viewing and Closing Activities on a Call

1. On the **Call Activities** window, double-click an activity to open it.
2. The **Activity Details** window is displayed.
3. To close the activity, select a **Closed Date.**
4. Press **OK**. The activity is closed. It cannot be reopened.

### Viewing all Call Activities in the System

1. Select ≡ > **View** > **Call Activities**. The Current Call Activities window is displayed, listing all activities in the system.
2. Select an option to filter the Activities according to status:
   * **Open** – displays all open activities
   * **Closed** – displays all closed activities
   * **All** – displays all activities, regardless of status
3. Double-click an activity to view the Activity Details window.


---

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