Suspending a Task

You can suspend individual tasks, rather than the entire request.

Beginning in version In 10.6.8.14701 (HERMES) you can enable Task/Request suspension. The option to enable it is located within ​System Administration > Security Roles>Workflow Management>Tasks tab

Prior to 10.6.8.14627 (AS-3802), this feature was available as a "Preview Feature".

Suspending your Tasks

The "Auto stop clock on Agreement Suspension" Must be enabled in the OLA Agreement Details page.

1. Access the task you would like to suspend

2. Click the Defer button (note: It may have been renamed)

3. Suspend the task and enter a date to end the suspension.

4. Select an applicable status for the task.

5. To also suspend the request's SLA, tick the Suspended Request check box.

Applies to: HERMES 10.6.8.14627 (AS-3802) and later

When Suspended Request is selected, this will suspend both the Request and the associated Tasks. The Request SLA clock will be stopped. This option will only be available in the screen if "Allow Suspend Request from Task" is enabled in the Security Role.

1. Click Save

2. If a Stop Clock Reason is required, a pop-up will prompt you to enter a reason you are stopping the clock.