> For the complete documentation index, see [llms.txt](https://docs.alemba.com/asm-hermes/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/using-ipk-workflow-rules/part-2-defining-workflow-criteria-rules.md). # Part 2 - Defining Workflow Criteria Rules 1. Select ![](https://alemba.help/help/10.0/content/resources/images/menu%20button.png) and then **Admin**. From the submenu, access IPK Workflow Rules 2. Click IPK Rules to Workflow Mapping 3. Click the + to add a new rule * Give a title and brief description of the workflow rule in the **Rule Title** and Description fields. 4. Then complete the rule details.


Select an Item	Select the call field on which you want to base this rule
Relationship	Select the operator from the drop-down list. The operators displayed in this list depend on the field selected in the Item list.
Value	Select a value for the Item you selected earlier.

Select an Item

Select the call field on which you want to base this rule

Relationship

Select the operator from the drop-down list.

The operators displayed in this list depend on the field selected in the Item list.

Value

Select a value for the Item you selected earlier.

1. Your rule will now read \\\. Example: *IPK Status = Incident*. 2. Click **Add to List**. Your rule appears in the browse table next to the buttons. It displays the Item, Relationship, and Value. When you select a row in the browse table, the details are automatically updated in the Item, Relationship, and Value fields. If you want, you can edit the fields, and click Update. The row in the browse table is updated. 3. Repeat to create additional rules. 4. When you define more than one rule, the rules are used in conjunction. If you was to build a more complex rule, select the "**Rules Builder**" instead of a specific field. 5. Click **Save**. The IPK Rule Mapping window appears with the browse table updated to show the rule you just created. You can now link workflows to this rule. 6. To delete a rule, select it in the browse table and click **Delete Rule**. Click **Save**. ## Relationship Operators The available operators in the Relationship list will vary depending on which field you have selected from the Item list. For example, if you have chosen IPK Status from the Item list, the only operators applicable will be = and <> (equal to and not equal to). It wouldn’t make sense to have a particular IPK status greater than or equal to another status. The full list of operators is as follows:

Operator	Name
=	Equal to
<>	Not equal to
<	Less than
<=	Less than or equal to
>	Greater than
>=	Greater than or equal to
Equal & Below	Equal tier as that specified or lower. This operator is only present when Call Type or Solution Type is selected from the Item dropdown.

--- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.alemba.com/asm-hermes/use-asm/using-asm-core/using-ipk-workflow-rules/part-2-defining-workflow-criteria-rules.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.