Nano Linking Calls and Request Widget

Introduced as part of ASM Hermes 10.2025.Q4 (10.6.9 GA)

Introduction

We have introduced a new Linking widget in Nano to help you organise related tickets more effectively. You can now create clear parent/child relationships between calls and requests, see all related items in one place, and navigate between them with a single click.

What the Linking widget does

The Linking widget lets you:

• Link a ticket to:

  • One Parent Call

  • Multiple Child Calls

  • One Parent Request

• View all linked items on the Call and Request details screens

• Open linked tickets in a new tab by clicking on their pill

• Add or remove links without leaving the ticket you are working on

This gives you a simple, visual way to understand dependencies, follow related activity, and reduce duplicate work.

Key Benefits

Better traceability – see the full chain of related calls and requests in one place.

Clear hierarchy – distinguish easily between parent calls, child calls, and parent requests.

Faster triage – jump straight into related tickets from clickable pills.

Less duplication – quickly spot when multiple tickets relate to the same issue or request.

Adding the Linked Widget

The Linking widget is available for you to drop and drag of within ASM Designer:

1. Add the widget by dropping and dragging the widget from the layout widget on to your screen

   
2. This will show as a blank item on your design

   
3. Select the black bar and then update the Widget ID with call-linking

   
4. Save your screen design

Understanding the layout

Inside the Linking widget, linked items are grouped by relationship type:

Parent Call

• Shows the single call that is the parent of the current ticket.

• Only one parent call can be linked.

Child Calls

• Shows all calls that are children of the current ticket.

• You can link multiple child calls.

Parent Request

• Shows the single request that is the parent of the current ticket.

• Only one parent request can be linked.

Each linked item appears as a pill (label). Pills also include an icon to visually distinguish the different link types.

Opening linked items

Clicking on a pill will open the related call or request. This opens in a new tab at the top of ASM Nano.

Adding linked items

You can add links in two ways.

Option 1 – Using the plus (+) icon

1. Hover over Parent Call, Child Calls, or Parent Request in the Linking widget.

2. A + icon appears next to the last item in that section.

3. Click the + icon.

4. A dialog opens, the relationship type is pre‑selected and greyed out based on the section you clicked (for example, Child Calls).

5. Use the search field to find the ticket you want to link (see “Searching for ticket to link” below).

Option 2 – Using “Add Linked Item”

1. Click Add Linked Item.

2. A dialog opens with:

   1. A Type dropdown.

   2. A search text field.

3. Choose one of the available relationship types:

   1. Child Calls

   2. Parent Call

   3. Parent Request

4. Use the search field to find the ticket(s) you want to link.

Searching for tickets to link

The Linking widget uses a search‑as‑you‑type experience:

1. Click into the search text field.

2. Start typing at least 3 characters.

3. A dropdown appears with up to 10 matching results.

4. Each result shows:

   1. Call/Request Title

   2. Number

   3. A short description snippet (up to around 160 characters).

5. Click a result to add it as a linked item.

Removing (unlinking) items

You can remove a link at any time from the Linking widget:

• Find the pill you want to remove.

• Click the X inside the pill.