# Reopening Your Tickets

To reopen a ticket that has been closed/resolved, you simply need to locate the ticket and click "**Reopen**".

1. Select the entity you wish to reopen.
2. Click the "**Reopen**" button.

<figure><img src="/files/oV0AbSmTcoCwQDmV3cPb" alt=""><figcaption></figcaption></figure>

3. Enter a note that explains why this ticket needs to be reopened and then click "**Reopen**".

<figure><img src="/files/ln3cZRHRBfdy8a5NdOii" alt=""><figcaption></figcaption></figure>

## Locate Closed Tickets

Before you can reopen a closed ticket, you first need to locate it.  By default, the Self-Service Portal only displays your open tickets.  To get to the closed tickets, you will need to either put the ticket number in the global search, or perform a ticket search yourself.

{% hint style="info" %}
Some organizations may have added a home page widget for your recently closed tickets.  This is optional and may not always be present.
{% endhint %}

#### Option 1: Enter the ticket number directly in the Global Search

1. Enter the ticket number on the global search.
2. The Global search will return all ticket entities matching that number (Call, Requests, and Tasks).

#### Option 2: Search for Closed Tickets

You can also search for closed tickets using the portal ticket search for Incidents (Calls) or Requests.

<figure><img src="/files/2eCqauKq2vMsz31W35Mf" alt=""><figcaption><p>Example: Searching Incidents.  This could be labeled Ticket, Call, or whatever language your organization uses.</p></figcaption></figure>

1. Locate and open the Search you want, Calls or Requests.
2. Complete the search criteria to return a set of tickets that you can then review.

<figure><img src="/files/NUV35DAcdMo2TnpdJLtL" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

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```
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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.