# IPK and Workflow Within the system administration menu, you can configure your system for managing your service desk operation, setting global options and defining values for parameters used on call logging windows. You can also configure rules for forwarding tasks and requests, as well as escalation and activation rules, workflow templates and other related options. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.alemba.com/asm-legacy-product-documentation/setup-and-configure-asm/setting-up-your-system/system-administration-settings/ipk-and-workflow.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.