Request History Filters
Each request is recorded in the Request History. You can set filters on the information that is presented in the request history.
You can list and set Task and History Type options on which the Request History is filtered.
Setting Request History Filters
Select ≡ > Admin > System Administration. The System Administration window appears. In the Explorer pane, expand Workflow Management.
Select Request History Filters to display the window containing two tables. You can adjust the column widths if required.The top table lists the Task Type filters, and contains those actions related to the task type selected, such as Approval Tasks. The bottom table lists the History Type filters. History Types are those actions related to people, linking, email etc and the task types. Scroll down if the list on your screen exceeds the table display.
Custom screen sets are not linked to filter groups. Only out-of-the-box screen sets for the task-type are linked. Any custom screen-sets inherit the filter group from the parent task-type.
Select the check box next to the filter type(s) you want included. Clear the check box if you do not want the history filtered by that item.
Arrange the order of the filters using the Move up and Move Down buttons.
Select to save the changes. Provide the Change Reasons if prompted to do so.
Task Type Filter Groupings
The following table lists the task filter groups and the task types in each group.
Task
Task
Closure Task
Messaging Task
External Supplier Task
Approvals
Approval
User Approval
External Supplier
Integration
Run External Procedure Task
Outbound Action Task
System
Activation Task
Component Connector Tasks
Component Tasks
Conditional Branching Tasks
Create Request Task
Define Change Window
Delay Task
Manage CMDB Task
SLM Start Task
SLM Stop Task
Start Task
History Type Filter Groupings
The following table lists the history filter groups and the history types in each group.
Person
Person
Person Action
Note
Deleted
Timesheet
Timesheet Deleted
Manual Re-open
Manual Closed
Manual Authorized
Manual Activation
SLM
Escalation
Suspended
Unsuspended
Agreement Applied Automatically
Agreement Applied Manually
Events Updated
SLM Clock
SLM Exclusion
Objects
Attached Objects
Deleted
Letter
Linking
Request Linked
Request Unlinked
Call Linked
Call Unlinked
Knowledge Linked
Integration
External Transaction Queued
External Transaction Succeeded
External Transaction Failed
Updated by External Source
External Procedure Success
External Procedure Failed
System
Admin
Auto Activation
Auto Re-opened
Auto Closed
Auto Authorized
Updated From Task
Auto Task Clone
Closed Redundant
Errors
Delayed Closure Error
Queued Update
Recipient No Permission
No Recipients
System Errors
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