Measurement Types

This window enables you to create profiles for measuring any agreement-related information. When you create an agreement, you can use the measurement type and specify time and costs against it.

As part of the standard application, measurements are just text fields stored against the agreement. They do not interact with any other component of SLM or ASM Core.

Measurements can be integrated with other components of the application as part of a consulting project. Contact Alemba® for more details if you wish to integrate measurements into your Service Level Management system.

Creating a Measurement Type

Before you start

You must have SLM Setup enabled within your General Access Security Role in order to configure any SLM administration settings.

Verify that you have already defined options for Workflow Management and the CMDB, especially priorities, types, service levels, service types and CMDB item types.

Select the Menu button , then Admin, and then select System Administration. The System Administration window is displayed, with a menu of options available.
In the Explorer pane, select Service Level Management.
Select Measurement Types to open the window.
Select the New icon. A row is added to the browse table.
Type a name for this type in the blank row.
Select to save the changes. Provide the Change Reasons if prompted to do so.

Renaming a Measurement Type

Select the Menu button , then Admin, and then select System Administration. The System Administration window is displayed, with a menu of options available. In the Explorer pane, select Service Level Management.
Select Measurement Types to open the window.
Select an existing Measurement Type and type a new name over the existing one.
Select to save the changes. Provide the Change Reasons if prompted to do so.

Deleting a Measurement Type

If you attempt to delete the system default, you will receive a warning message.

Before you start

You must have SLM Setup enabled within your General Access Security Role in order to configure any SLM administration settings.

Verify that you have already defined options for Workflow Management and the CMDB, especially priorities, types, service levels, service types and CMDB item types.

Select the Menu button, then Admin, and then select System Administration. The System Administration window is displayed, with a menu of options available.
In the Explorer pane, select Service Level Management.
Select Measurement Types to open the window.
Select the measurement type you wish to delete. Select the Delete icon.
Select to save the changes. Provide the Change Reasons if prompted to do so.