This topic relates to options within the Self Service Portal. Self Service Portal is highly configurable, and you may not see all of the fields described, they may have different names, or your system administrator may have added further fields to meet your business needs.
You can review past and current tickets (requests, calls, approvals, and tasks) and assets from the Self Service Portal. You will have a widget available for the items you have access to view.
Viewing items is the same no matter what kind of item you want to view. For example, to view all calls and requests you have logged and that are still open:
On the main menu, select the My Incidents or My Items widget.
The Summary window appears. If you are viewing a consolodated list, ticket will appear as follows:
Reference numbers prefixed with a 'C' represent Incidents/Tickets (Break/Fix)
Reference numbers prefixed with an 'R' represent Requests (I want/I need)
To open and review any item in the list, double-click it.
