8.27 Comparison of service level targets to performance
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Beginning with ASM Version 10, embedded Dashboarding and Reporting functionality was provided through the Syncfusion Dashboard Platform. Alemba used the latest version of the Syncfusion Dashboard Platform v4.1.0.84 under a Global Embedded License with Syncfusion. Support for this platform ended December 2024.
From September 2022, the Syncfusion Dashboard Platform entered the Extended Support phase of its product lifecycle until the end of September 2024. As Alemba is a Premium Support partner with Syncfusion, this was extended until the end of December 2024.
As of December 2024 (10.6.8.15038), ASM Supports connections to Bold BI natively for Analytics.
Dashboard Name
Comparison of service level targets to performance
Availability
ASM All Version
Type
SQL
Categorisation
SDI
Available Parameters
Priority, Date, SLA Agreement
The service desk routinely and consistently collects data about its service level commitments and compares it to its actual performance results.
Type
Information
Requirement
Service Level Agreements
Config
Standard Service Level Management for SLA
Spec
A full 13 month of data (excluding the current month) is reportable. This is a rolling 13 months and allows comparison of previous year month to last reported month.
