8.43 Problem records created through proactive problem management

Dashboard Name	Problem records created through proactive problem management
Availability	ASM All Version
Type	SQL
Categorisation	SDI
Available Parameters	Logged Date

Description

The service desk or appropriate team, routinely collects and analyzes data about problem records that have been created as a result of proactive problem management.

Requirements / Considerations / Specification / Configuration

Type	Information
Requirement	AI OPS enabled and logging an IPK status call
Config	The target value can be set on a per customer basis by altering the ‘Target’ expression stored against the datasource in the Dashboard.
Spec	A full 13 month of data (excluding the current month) is reportable. This is a rolling 13 months and allows comparison of previous year month to last reported month

Screenshots

Unavailable