> For the complete documentation index, see [llms.txt](https://docs.alemba.com/asm/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.alemba.com/asm/asm-hermes/setup-and-configure-asm/setting-up-your-system/setup-email/setting-up-incoming-and-outgoing-email/about-incoming-email/recognized-incoming-email-subject-headings.md).

# Recognized Incoming Email Subject Headings

Additional text can precede or succeed these without interfering with the ASM Core functions.

A description of the action that ASM Core performs with respect to each subject is also included.

In the subject headings below\
\- replace **ASM** with any of the following: Ionix Service Manager, VMware Service Manager, Ionix ASM, or VMware ASM\
\- xyz represents the item number\
\- if square brackets \[] are included, they are required\
\- \<? No Title> refers to the system title for the specified item, e.g.: \<Call No Title> refers to 'Call No Title' in System Administration System Titles

| **Subject Heading**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   | Action performed by ASM Core                                                                                                                                                                                |
| --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| <p>Call : xyz <strong>or</strong> Call: xyz <strong>or</strong> Call:xyz</p><p>Call No. : xyz</p><p>Call No.: xyz</p><p><em>ASM</em> Call : xyz</p><p><em>ASM</em> Call. : xyz</p><p><em>ASM</em> No. : xyz</p><p><em>ASM</em> No.: xyz</p><p>\<Call No Title>: xyz</p><p>\<Call No Title> : xyz</p><p>\<Call No Title> xyz</p><p>Call No xyz has been updated by <em>ASM</em></p><p>Call No xyz has been logged by <em>ASM</em></p><p>Call No xyz has been closed by <em>ASM</em></p><p>Where \<Call No Title> refers to the specified name for the system title ‘Call No Title’.</p>                                                                                                                                                                                | <p>Updates call xyz, if the specified call is open</p><p>Reopens call xyz if the specified call is closed, and the <strong>Reopen Closed Calls</strong> option is selected on the incoming email server</p> |
| \[MyCalls]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            | Returns summary of calls for the sending analyst                                                                                                                                                            |
| \[CLOSE#xyz]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          | Closes Call xyz                                                                                                                                                                                             |
| \[APPROVE#xyz]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Approves Approval xyz                                                                                                                                                                                       |
| \[REJECT#xyz]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         | Rejects Approval xyz                                                                                                                                                                                        |
| <p>Task : xyz <strong>or</strong> Task: xyz <strong>or</strong> Task:xyz</p><p>Approval : xyz <strong>or</strong> Approval: xyz <strong>or</strong> Approval:xyz</p><p>Task No. : xyz</p><p>Task No.: xyz</p><p>Approval No. : xyz</p><p>Approval No.: xyz</p><p><em>ASM</em> Task : xyz</p><p><em>ASM</em> Task. : xyz</p><p><em>ASM</em> Approval : xyz</p><p><em>ASM</em> Approval. : xyz</p><p>\<Task or Approval No Title>: xyz</p><p>\<Task or Approval No Title> : xyz</p><p>\<Task or Approval No Title> xyz</p><p>Task No xyz has been updated by <em>ASM</em></p><p>Approval No xyz has been updated by <em>ASM</em></p><p>Where \<Task or Approval No Title> refers to the specified name for the system title ‘Task No Title’ or ‘Approval No Title’.</p> | Updates Task or Approval xyz                                                                                                                                                                                |
| <p>Request : xyz <strong>or</strong> Request: xyz <strong>or</strong> Request:xyz</p><p>Request No. : xyz</p><p>Request No.: xyz</p><p><em>ASM</em> Request : xyz</p><p><em>ASM</em> Request. : xyz</p><p>\<Request No Title>: xyz</p><p>\<Request No Title> : xyz</p><p>\<Request No Title> xyz</p><p>Request No xyz has been updated by <em>ASM</em></p><p>Where \<Request No Title> refers to the specified name for the system title ‘Request No Title’.</p>                                                                                                                                                                                                                                                                                                      | Updates Request xyz                                                                                                                                                                                         |
| \[MyRequests]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         | Returns summary of requests for the sending analyst                                                                                                                                                         |
| <p>\[MyTasks]</p><p>\[MyApprovals]</p>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                | Returns summary of tasks/approvals for the sending analyst                                                                                                                                                  |
| <ul><li>ASM : DB :</li><li>ASM Question #</li><li>ASM Config Item</li><li>ASM Bulletin :</li><li>ASM Knowledge Bank :</li><li>ASM Email : User Ref #</li><li>ASM Email : Analyst Ref #</li><li>ASM Email : Officer Ref #</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    | Ignores these subject identifiers                                                                                                                                                                           |