> For the complete documentation index, see [llms.txt](https://docs.alemba.com/asm/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.alemba.com/asm/asm-hermes/use-asm/using-asm-core/managing-your-tickets-calls-and-ipk/working-with-calls/add-notes-updating-your-tickets/notes-offline-conversations-with-the-user.md).

# Notes: Offline Conversations with the User

In ASM you can have offline conversations with the user using the "Add Note" capability.

{% hint style="info" %}
This capability is applicable to ASM HERMES and above.

Please see the following video for a demonstration of the conversation widget:
{% endhint %}

{% embed url="<https://vimeo.com/799427082/a749a00436>" %}

## To view the conversation

View the history of the ticket by clicking the **quick link** for **history**, or by scrolling to the bottom of the ticket and clicking the **History tab**.

## To add to the conversation

Click **Add a Note** from the quick link menu and add a note and/or attachments for the user.

{% hint style="info" %}
You must check the "Visible in Self-Service Portal" box for the note to be available to the conversation widget.
{% endhint %}