Closing Your Tickets
You can close your own tickets in ASM if the capability has been granted to you.
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ASM HERMES
You can close your own tickets in ASM if the capability has been granted to you.
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To Close your own ticket:
Log in to the Self Service Portal and locate the ticket you want to close
When the ticket review loads, click the "Close" button
The Closure screen will load prompting you to specify the closure details. Complete the fields with the most sensible values, and then click "Close" at the bottom of the screen.
