Build Screens to Support IPK
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Audience: Incident Manager, Service Desk Manager, Service Delivery Manager, Alemba Service Manager Administrator(s)
Time to Complete: Varies, Average 3-5 days (Including screens build and UAT)
Remember: While almost anything is possible in ASM Screen Designer and you can be as detailed as you need to be, someone will need to maintain your system and your screens for many years. Avoid overly complex configurations and screens and capture only what is truly required. Your future System Administrators will thank you
Do not delete system fields, you may hide them using the Field Properties in Screen Designer
If Enable Call Screen Set on Explorer is selected in the IPK Settings window, analysts can switch between the defined screen sets when logging or updating a call.
You can link screen sets to IPK statuses/streams, or link screen sets to a statuses/types/streams.
