# ASM Video Library Most videos are under 10 minutes in length. Some of the more advanced topics are longer, but no video is longer than 20 minutes as a general rule. {% hint style="info" %} **Videos span a number of ASM versions and all capabilities may not be fully represented.** We are busy adding new capabilities to ASM and new videos all the time! If the capability you are interested in learning more about is not represented with a video or the video doesn't match your version, you can: 1. Contact Alemba Support for assistance or to request a video specific to your needs (*we will put that video at the top of our to-do list for you*) 2. Browse the ASM Product Documentation for your given version to get specific information relevant to your release. *The product documentation is always updated at release, but video series may be delayed for a number of reasons.* {% endhint %}
Capability Overviews This section represents videos from various sources and including sales material used to demonstrate the given capability of ASM. Some links represent dropbox shared links. *You may need to enable access in your browser to dropbox or, if your organization has blocked Dropbox you may not be able to access those videos.* [***Browse all Videos***](https://app.arcade.software/share/collections/b7eMm7RRVK5LAvYrPGDo) [Agent Overview](https://share.synthesia.io/d9f4bfbc-78ce-40d3-a62f-fa40b7a7e176) [ASM NANO Overview](https://share.synthesia.io/7f4658d1-8555-4ae5-8fdc-39e40f471232) [ASM Partitioning](https://share.synthesia.io/91c7f3f9-8fbf-4a94-ba1e-a0ed66eb1180) [ASM Incident Management](https://app.arcade.software/share/K8aH0bYxuBDbD7AmCSgC) [ASM Service Request Management](https://share.synthesia.io/947971b1-7c0f-48fc-be20-375176dc5d09) [ASM Service Level Agreements (SLM)](https://app.arcade.software/share/UpVsWcvatVqbE2D6C3uj) [ASM Problem Management](https://app.arcade.software/share/tJiSkDzImJbECCVygrsv) [ASM Zero Code Configuration](https://share.synthesia.io/5ec0c303-fbcf-4395-a1f0-9f9758de1728) [ASM Mobile Responsive Interfaces](https://share.synthesia.io/23395a42-25ab-4ee5-841c-e8dffd5c1493) [ASM Testing and Validation Capability](https://app.arcade.software/share/wwOjkS4E7rIvZR9TUl8X) [ASM Capacity Management Capability](https://app.arcade.software/share/PqBYFEfGakW2NwRLVh5E) [ASM Resource Management](https://app.arcade.software/share/C21bUWQwv013BCqi8apB) [ASM Data Purge, Automated and Manual](https://app.arcade.software/share/Z6bJVd0jFz1vBfUBvu3p) ### Recorded Demo's [ASM Self Service](https://www.dropbox.com/scl/fi/h8t18uh86ngzcsvxcwrcg/ASM-Self-Service-Demonstration.mp4?rlkey=2rmgkhlit8lfb2hoa9mt1u6ho\&e=1\&st=74a1o5vz\&dl=0) (20 Minute Demo *Dropbox Link*) [Azure Entra Connector Demo](https://www.dropbox.com/scl/fi/308bptudaxh24qrqzk9k8/Entra-ID-Integration.mp4?rlkey=dp03rxsh6vlyxwvdziztgpwpe\&e=1\&st=jrdhv3xe\&dl=0) (27 minute How-To *Dropbox Link*) [MS Teams CoPilot ChatBot Integration](https://www.dropbox.com/scl/fi/bqny56w7q4j6znvmsjgzr/ASM-Microsoft-Teams-Copilot-Bot.mp4?rlkey=q1r0h06g7zjg9selij7y4vge9\&e=1\&st=65kfvubx\&dl=0) (2 minute Demo *Dropbox Link*) [MS Teams Integration](https://www.dropbox.com/scl/fi/k3fevwtyfa4h9x89jzjgp/ASM-Teams-Integration.mp4?rlkey=sy0dhulmjhbpq76nvlsz1d0l4\&e=1\&st=btma95h8\&dl=0) (6 minute How-To *Dropbox Link*)
Getting Started with ASM [Module 1 - Welcome to ASM](https://app.arcade.software/share/Tpvi82FajDXDOd5TNzAc) [Module 2 - Incident Management](https://app.arcade.software/share/kFtaurOTzpaEbjERMcy2) [Managing Your Queues](https://app.arcade.software/share/NsRrH3eIQu8sTJkZ2PYd) [URL's and Access Parameters](https://app.arcade.software/share/LgXzHJKNdikIAhrTJRJR) [Navigating the Main Menu](https://app.arcade.software/share/OfifHWD3440NCZwFFzOx) [What happens when I Close Windows?](https://app.arcade.software/share/1ivrO9nRu81gmK0sD4A4) [Wildcard Searching](https://app.arcade.software/share/6sjMpmbw0TSkxtnWwdLL)
Self-Service Portal [**BROWSE ALL VIDEOS**](https://app.arcade.software/share/collections/SoUDT5Ack7mFVDl68nxj)
Nano [Logging in to Nano and Managing your Workload](https://app.arcade.software/share/H2LomiEUSHzlXGMAs7IS) [Nano Menus](https://app.arcade.software/share/vvfs5jW38FEPzpoZJoYy) [Working with your Tickets in Nano](https://app.arcade.software/share/ZHE8knv793koK5rdKlOr) [Managing Tasks in Nano](https://app.arcade.software/share/5A18jlwxGkyE0WYvpGyK) [Viewing the Bulletin Board](https://app.arcade.software/share/tY2qczgUT7MUvZd86qio) [Viewing Resource Manager from Nano](https://app.arcade.software/share/PbJpCJ8kxJUpQCGrseq3)
Managing your Calls/Tickets [Actioning Tickets](https://app.arcade.software/share/uVz86AnEpCVzWljjjCoL) [Enable Call Activities](https://app.arcade.software/share/dDW18la31TA77R4B78In) (Pre 10.6.8.14627) [Using/Managing Call Activities](https://app.arcade.software/share/UklSD0qaB2N0HAyNvU9z) (Pre 10.6.8.14627) [Grant Analysts Permission for Call Activities](https://app.arcade.software/share/cZ8MPXzdZLTxJod3uzp5) [Link Quick Forms to Call Type](https://app.arcade.software/share/bZoDnDIXQB2xcoD6fwW5)
Workflow Management/Change Management [**BROWSE ALL VIDEOS**](https://app.arcade.software/collections/8v1sGnu3CO9gPsXxUJAB/view) [About Workflow - Getting Started](https://app.arcade.software/share/EkEDPdxq4TnzWWGoDCil) [Managing Workflow Processes](https://app.arcade.software/share/aENKbgvOwD2y5PpcY6h4) [Creating a New Workflow Template](https://app.arcade.software/share/pFUYwAdeMvYBaFRfwBpF) [Linking Custom Screens to a Workflow Template](https://app.arcade.software/share/bBRkAQfMqA1UASBpcfuK) [Configuring and Managing Change Calendars - FSC](https://app.arcade.software/share/1oqzXMf7ojtHjiAvS2Tm) [Amendable Requests](https://app.arcade.software/share/CkpZnFPxyU8pqbk53Fmi) #### Workflow Security [Configuring Workflow Management Groups](https://app.arcade.software/share/ub7JaWbCZTG9hSTg6FPs) [Workflow Management Security Role: Limit Request Takeover](https://app.arcade.software/share/el9jg5lyJXYrBgImz4qL) [Grant Permission to See Resource Manager](https://app.arcade.software/share/QEPXAPxHAgawPkMHvj2B) #### Risk [Create and Add Custom Risk Questions](https://app.arcade.software/share/w3cOQxUJpISMyyRQRGBE) [Request Risk Matrix](https://app.arcade.software/share/eULoe1zV1nSrnKLgZXWH) #### Resource Management [About Resource Manager](https://app.arcade.software/share/C21bUWQwv013BCqi8apB) [Configure Tasks to be Resource Managed](https://app.arcade.software/share/4DCX5qzhzVDquDbuD97Q) [Using Resource Manager](https://app.arcade.software/share/Zu9nIvU6uCrVbL5JYKqd) [Allocating Resource Managers](https://app.arcade.software/share/jEP4Yi9ODuWgUV5YZstX)
Integrations [CSV File Setup](https://app.arcade.software/share/v24nEL9Xq6fjhsVru5fi) (*Silent, interactive video short*) [Azure Entra Connector](https://www.dropbox.com/scl/fi/308bptudaxh24qrqzk9k8/Entra-ID-Integration.mp4?rlkey=dp03rxsh6vlyxwvdziztgpwpe\&e=1\&st=jrdhv3xe\&dl=0) (27 minute How-To *Dropbox Link*) #### MS Project Online/Managing Projects [Using the MS Project Online Integration](https://app.arcade.software/share/v2aZ2x9AxyDeNCCDPDmW) [Create a New MS Project Online Project](https://app.arcade.software/share/bqhFhwvJ5UkWVFlvq5zg) [Viewing your MS Project Online/Project Portfolio](https://app.arcade.software/share/Or9RgYI2FZcCjGR6KIcV) [Grant Permission to See Resource Manager](https://app.arcade.software/share/QEPXAPxHAgawPkMHvj2B) [Allocating Resource Managers](https://app.arcade.software/share/jEP4Yi9ODuWgUV5YZstX) [Using Resource Manager](https://app.arcade.software/share/Zu9nIvU6uCrVbL5JYKqd) [Configure Tasks to be Resource Managed](https://app.arcade.software/share/4DCX5qzhzVDquDbuD97Q) [Create a User Story](https://app.arcade.software/share/M1ZYaCJns5sD0jvWO5PM) [Viewing User Stories](https://app.arcade.software/share/ppaQbKUwiPYEqsJ0EMPz) [Viewing your Epics](https://app.arcade.software/share/dfR6u0OUVWJeAFE8tGwh)
The Alemba API [About: The Alemba API](https://app.arcade.software/share/N8knAB6Ipu3GEzOFKgll) [Building API Queries](https://app.arcade.software/share/afig14Wd87SRwdOjMJJx)
Surveys [Building out your survey module ](https://app.arcade.software/share/eKL2wliI0aeZr9qHp6Yv) For configuring Native and Custom Third-Party Survey Systems and integrations.
Knowledge Management [Cloning Knowledge from a Call](https://app.arcade.software/share/YMcRbNjG5jbjRN8EszPp) [Best Practices for Submitting Articles](https://app.arcade.software/share/spb6Wx9rO1J60skzBn1P) [How to Create Knowledge in ASM](https://app.arcade.software/share/7bTHv53Mq4LiOk8dW2AX) [Configure the SSP for Suggested Knowledge](https://app.arcade.software/share/txVq6j3BBBwfuhhzxDR9)
Role Based Access Security (RBAC) [View the System Admin Audit Trail](https://app.arcade.software/share/f5jFOfkPET32jUOpDBL7) [Assign Security Roles and Groups to a Person](https://app.arcade.software/share/wTh4DUPGiAPIvFXAqPRT) [Configuring Workflow Management Groups](https://app.arcade.software/share/ub7JaWbCZTG9hSTg6FPs) [Allocating Resource Managers](https://app.arcade.software/share/jEP4Yi9ODuWgUV5YZstX) [Grant Permission to See Resource Manager](https://app.arcade.software/share/QEPXAPxHAgawPkMHvj2B) [Grant Analysts Permission for Call Activities](https://app.arcade.software/share/cZ8MPXzdZLTxJod3uzp5)
Testing and Validation/Release Management [ASM Testing and Validation Capability](https://app.arcade.software/share/wwOjkS4E7rIvZR9TUl8X)
Chat [Chatting in ASM](https://app.arcade.software/share/db7B7ZyyyoK45chFrSdy) [MS Teams CoPilot ChatBot Integration](https://www.dropbox.com/scl/fi/bqny56w7q4j6znvmsjgzr/ASM-Microsoft-Teams-Copilot-Bot.mp4?rlkey=q1r0h06g7zjg9selij7y4vge9\&e=1\&st=65kfvubx\&dl=0) (2 minute Demo *Dropbox Link*) [MS Teams Integration](https://www.dropbox.com/scl/fi/k3fevwtyfa4h9x89jzjgp/ASM-Teams-Integration.mp4?rlkey=sy0dhulmjhbpq76nvlsz1d0l4\&e=1\&st=btma95h8\&dl=0) (6 minute How-To *Dropbox Link*)
Capacity Management [ASM Capacity Management Capability](https://app.arcade.software/share/PqBYFEfGakW2NwRLVh5E)
--- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.alemba.com/asm/asm-hermes/readme/asm-video-library.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.