> For the complete documentation index, see [llms.txt](https://docs.alemba.com/asm/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.alemba.com/asm/asm-hermes/setup-and-configure-asm/dashboards-and-reporting/descriptions-of-default-reports-and-dashboards-sdi-classifications/8.44-incident-reduction-through-problem-management.md).

# 8.44 Incident reduction through problem management

{% hint style="info" %}
Beginning with ASM Version 10, embedded Dashboarding and Reporting functionality was provided through the Syncfusion Dashboard Platform.  Alemba used the latest version of the Syncfusion Dashboard Platform v4.1.0.84 under a Global Embedded License with Syncfusion.   Support for this platform ended December 2024. 

From September 2022, the Syncfusion Dashboard Platform entered the Extended Support phase of its product lifecycle until the end of September 2024. As Alemba is a Premium Support partner with Syncfusion, this was extended until the end of December 2024. 

**As of December 2024 (10.6.8.15038), ASM Supports connections to Bold BI natively for** [**Analytics**](/asm/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/dashboards.md)**.**
{% endhint %}

**As of December 2024 (10.6.8.15038), ASM Supports connections to Bold BI natively for** [**Analytics**](/asm/asm-hermes/setup-and-configure-asm/configuring-your-system/system-administration-settings/dashboards.md)**.**

| Dashboard Name       | Incident reduction through problem management |
| -------------------- | --------------------------------------------- |
| Availability         | ASM All Version                               |
| Type                 | SQL                                           |
| Categorisation       | SDI 8.44                                      |
| Available Parameters | Reporting Month                               |

#### Description

The service desk or appropriate team, routinely collects and analyzes data about the percentage of incidents reduced as a result of problem management.

#### Requirements / Considerations / Specification / Configuration

| Type        | Information                                                                                                                                                                                                                                                                                                       |
| ----------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Requirement | ASM Problem Management via IPK                                                                                                                                                                                                                                                                                    |
| Config      | IPK Status of Problem Management, Linking of Incidents to Problems                                                                                                                                                                                                                                                |
| Spec        | Problems raised per month displays a 13 month rolling total of problems raised in month. All reporting dates use the End of Month function in SQL to allow for grouped date reporting. Spline graph displays No problems & No Incidents over same time frame. Top 5 biggest problems displays by linked Incidents |

#### Screenshots

!\[Graphical user interface, chart

Description automatically generated]\(/files/d1JesrvMfJmIpuTtSVq3)