> For the complete documentation index, see [llms.txt](https://docs.alemba.com/asm/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.alemba.com/asm/asm-hermes/use-asm/using-asm-core/instant-messaging-internal-messages.md).

# Instant Messaging/Internal Messages

If configured, ASM will send internal Message popups to agents for predefined situations such as:

* Bulletin Board notifications
* Ticket assignment
* Ticket Escalation
* Request Escalation
* Request Assignment

Agents can also send ad-hoc IM's to other agents in ASM.

## Sending Ad-Hoc Internal Messages

Agents can also send internal messages whenever they wish by Clicking the **New** icon in the main menu and selecting **Message**.

{% hint style="info" %}
In order to receive IM's, you must have

1. **Available Recipient** selected on your IPK and Workflow Management security Roles.
2. You must have **System Messaging** enabled on your person record.
   {% endhint %}

<figure><img src="/files/k7KwoUCcuxQXpT17ToVF" alt=""><figcaption></figcaption></figure>

The message will appear as a pop-up IM on the receiving agents screen. &#x20;

{% hint style="info" %}
Communication via IM is not bi-directional.  Agents cannot respond to IM's at this time.
{% endhint %}