Submit a New Request

When a request is created, the appropriate template, including predefined attributes and a dependency diagram linking all tasks and approvals, must be selected.

The main steps in managing a request are as follows:

1. Create the request, using the appropriate workflow template.

   • Click the request link in the main menu:

     
   • You can also create a request wherever you see this icon:

   • You can also clone an incident to a request using this icon and ASM will copy over all of the details to your new request:

2. Select the workflow process and template you want to use

   
3. Complete the details

   
4. Click Submit