# Using Call Scripts in Core

{% hint style="info" %}
Scripting is not available in the NANO Application
{% endhint %}

When Call Scripts have been enabled in ASM Core, Analysts are able to access these scripts from the Links menu in any Call (ticket).

1. Click the **Resolution Menu** in the **Links** window
2. If a Script is available, you will see a menu option for **Script**
3. Click **Script**

<figure><img src="/files/hhiYDR5eMg5FSKP8Zkek" alt=""><figcaption></figcaption></figure>

4. Select from the list the call script to use - **Each row in the Script table corresponds to a question and potential Solution.**
5. Step through the script with the User and record your actions and answers - **If you want to start over, clear the session using the "Clear" button to clear out previous answers and prevent the answers being written to the history of the Call.**
6. When you have completed the script, click **Save** to commit the interaction to the History of the Call.

<figure><img src="/files/Ag9NtVNp3kAEXE9EK5GA" alt=""><figcaption></figcaption></figure>

### Self Service Portal

<figure><img src="/files/m6PYY10XdbYj1f5LAxp6" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/VaY9YhIihp11uTsPsxi3" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/Sra5TRKW8VxdH6axnLIF" alt=""><figcaption><p>SSP</p></figcaption></figure>

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