Managing Event Type Mappings
You can define the criteria for applying mapping for incoming events sent from the source, the action to be taken by ASM Core.
You can define the criteria for applying mapping for incoming events sent from the source, the action to be taken by ASM Core.
You can define the criteria for applying mapping for incoming events sent from the source, the action to be taken by ASM Core (such as, log a call) when the criteria is met, the fields to be updated between ASM Core and the source, and the criteria for creating an outage in ASM Core based on a call or request logged.
Select menu, and then Admin.
From the submenu, select Integration.
The Integration Platform Settings window appears.
Select the Events option on the explorer pane.
Select a source from the Filter by Source list to view all the event types discovered on the selected source by a connector with event management capability.
Select to display the details window. The Source and Event Type fields are already populated based on the source and event type you selected to access this mapping. If groups are defined for the event types, an additional read-only field, Group, displays the event type group name. You can use this to create a mapping by event group.
Complete the details.
Select the Criteria tab to specify the conditions for applying this mapping to an incoming event:
Default Mapping - Select to flag this as the default mapping for this event type, that is, the mapping which will apply to an incoming event if no other mapping for the event type can be applied.
You can only define one default mapping for the event type. If a default mapping has already been defined, then when you save the current mapping, a warning message displays, allowing you to set the current map as the default, or clear the default mapping setting for the current mapping.
Clear to set the conditions for applying this mapping to an incoming event, using the rules builder pane. These conditions are set by defining a rule. For example, to specify that this mapping must be used when the severity of a problem is “Level 5”, you can build a rule: {[Event: Severity(1-5)}=”5”]}.
The fields you can pick in the left hand side of the rule statement correspond to the fields defined on the source. They are defined at the level of the connector, and cannot be modified. The values on the right hand side of the statement are values corresponding to the fields on the source. You cannot use ASM Core call or request fields in the criteria.
Select menu, and then Admin.
From the submenu, select Integration.
The Integration Platform Settings window appears.
Select the Events option on the explorer pane.
Select a source from the Filter by Source list to view all the event types discovered on the selected source by a connector with event management capability.
Select Add on the Groups browse table to display the Integration Group Search window.
Complete the details.
9. Select Search.
10. Select the group you want to create a mapping for, and select Open. The name of the group is added to the Groups browse table on the Event Type Mappings window.
11. Repeat for any other event group you want to define mappings for.
12. If you added several groups to the Groups browse table, select the first group you want to define mappings for.
13. Select Newon the Mappings browse table. The Event Type Mapping Details window appears.
14. Specify the details of the mapping.
Select menu, and then Admin.
From the submenu, select Integration.
The Integration Platform Settings window appears.
Select the Events option on the explorer pane.
Select a source from the Filter by Source list to view all the event types discovered on the selected source by a connector with event management capability.
The Mappings browse table displays the list of mappings based on the event type. It displays three read-only columns:
To view mappings based on event groups (as defined at the level of the external source), select Map Events by Group. The Event Type Mappings window includes two browse tables:
The Groups browse table displays the event groups for which mappings have been defined. The Total column on the Groups browse table indicates the number of mappings that have been defined for the selected group.
The Mappings browse table displays the names of the mappings defined for the group selected in the Groups browse table.
Select menu, and then Admin.
From the submenu, select Integration.
The Integration Platform Settings window appears.
Select the Events option on the explorer pane.
Select a source from the Filter by Source list to view all the event types discovered on the selected source by a connector with event management capability.
Update the details as necessary.
If several mappings are defined for the same event type, ASM applies the appropriate mapping by running through the mappings in the specified order on the Mappings browse table and applying the first mapping that matches the event details.
If mappings are organized by group, ASM first runs through the groups in the specified order on the Groups browse table and then the mappings within each group in the specified order on the Mappingsbrowse table.
Select menu, and then Admin.
From the submenu, select Integration.
The Integration Platform Settings window appears.
Select the Events option on the explorer pane.
Select a source from the Filter by Source list to view all the event types discovered on the selected source by a connector with event management capability.
Use the Move up andMove Down buttons to reorder the entries.
Select menu, and then Admin.
From the submenu, select Integration.
The Integration Platform Settings window appears. Select the Events option on the explorer pane.
Select a source from the Filter by Source list to view all the event types discovered on the selected source by a connector with event management capability.
Select the mapping that you want to delete and select Delete. Confirm the deletion.
Click the corresponding cell in the Event Field column. Select to pick a static value or select a field from the source, to map to the selected ASM Core call or request field. The source fields are defined for the connector.
Click the corresponding cell in the Internal Field column. Select to pick a static value or select a field from ASM Core, to map to the external field. The internal fields are determined by the template you selected earlier.
Never | never creates an outage for this event mapping. This is the default selection. Analysts actioning the call or request can still manually create an outage, if required. |
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Select or select a mapping and then select to display the details window. The Source and Event Type fields are pre-populated based on the source and event type you selected to access this mapping. If groups are defined for the event types, an additional read-only field, Group, displays the event type group name.
15. Select to save the changes.
Select to display the Event Type Mappings window, with the following fields:
Select to display the details window.
Select to save the changes.
Select to display the details window.
Select to save the changes.