There is a known issue with the scheduler service. As part of your initial configuration, or if you are experiencing difficulty with the scheduler, you will need to patch the service.
In the SyncfusionDeploymentX.X folder, there is a SyncFusion.Server.Base.Dashboards.SchedulerServicexxxxxxx folder. This contains a patch for scheduled reports not sending.
Go to Start Menu > Windows Administrative Tools
Right-click on Services and select Run As Administrator.
In the Services screen, scroll down to the Syncfusion services.
Right click each service and Stop.
Repeat for all 3 services.
Access the folder that contains the patch
Copy the the 2 Syncfusion.Server.Base.Dashboards…. files
Navigate to: C:\Syncfusion\Dashboard Server\SchedulreServiceInstaller folder.
Backup the 2 files with the same name as above (you can append the name to [name].[file extension].OLD)
Paste the new files in the folder.
Select Replace, when prompted.
Navigate to C:\Syncfusion\DashboardServer\DashboardServer.Web\App_Data\SchedulerService
Right-click on the Config file.
Select Edit
OR
Edit with a text editor, such as Notepad++
Find the line of code beginning with
Modify the date to a date in the past.
Save the changes to the file.
Restart the Services that were stopped at the beginning of this section.
If your patch was successful, the config file should disappear from the following folder:
