Recognized Incoming Email Subject Headings

Additional text can precede or succeed these without interfering with the ASM Core functions.

A description of the action that ASM Core performs with respect to each subject is also included.

In the subject headings below - replace ASM with any of the following: Ionix Service Manager, VMware Service Manager, Ionix ASM, or VMware ASM - xyz represents the item number - if square brackets [] are included, they are required - <? No Title> refers to the system title for the specified item, e.g.: <Call No Title> refers to 'Call No Title' in System Administration System Titles

Subject Heading	Action performed by ASM Core
Call : xyz or Call: xyz or Call:xyz Call No. : xyz Call No.: xyz ASM Call : xyz ASM Call. : xyz ASM No. : xyz ASM No.: xyz <Call No Title>: xyz <Call No Title> : xyz <Call No Title> xyz Call No xyz has been updated by ASM Call No xyz has been logged by ASM Call No xyz has been closed by ASM Where <Call No Title> refers to the specified name for the system title ‘Call No Title’.	Updates call xyz, if the specified call is open Reopens call xyz if the specified call is closed, and the Reopen Closed Calls option is selected on the incoming email server
[MyCalls]	Returns summary of calls for the sending analyst
[CLOSE#xyz]	Closes Call xyz
[APPROVE#xyz]	Approves Approval xyz
[REJECT#xyz]	Rejects Approval xyz
Task : xyz or Task: xyz or Task:xyz Approval : xyz or Approval: xyz or Approval:xyz Task No. : xyz Task No.: xyz Approval No. : xyz Approval No.: xyz ASM Task : xyz ASM Task. : xyz ASM Approval : xyz ASM Approval. : xyz <Task or Approval No Title>: xyz <Task or Approval No Title> : xyz <Task or Approval No Title> xyz Task No xyz has been updated by ASM Approval No xyz has been updated by ASM Where <Task or Approval No Title> refers to the specified name for the system title ‘Task No Title’ or ‘Approval No Title’.	Updates Task or Approval xyz
Request : xyz or Request: xyz or Request:xyz Request No. : xyz Request No.: xyz ASM Request : xyz ASM Request. : xyz <Request No Title>: xyz <Request No Title> : xyz <Request No Title> xyz Request No xyz has been updated by ASM Where <Request No Title> refers to the specified name for the system title ‘Request No Title’.	Updates Request xyz
[MyRequests]	Returns summary of requests for the sending analyst
[MyTasks] [MyApprovals]	Returns summary of tasks/approvals for the sending analyst
ASM : DB : ASM Question # ASM Config Item ASM Bulletin : ASM Knowledge Bank : ASM Email : User Ref # ASM Email : Analyst Ref # ASM Email : Officer Ref #	Ignores these subject identifiers