You can configure your outgoing and incoming email server settings, which allows for the creation of multiple email servers for outgoing and incoming emails, which is useful for partitioned systems.
For example, an organization that has assigned one partition per department – IT, Support, HR – can associate each department with its own mail server for incoming and outgoing mail.
Select the Menu button , then Admin, then select System Administration. The System Administration window appears.
In the Explorer pane, expand System, then select Email Settings. The Email Settings window appears, showing details of the existing outgoing and incoming email servers. At the top of the window there are two fields:
Below these fields, the window is divided into two parts, showing read only information for:
Select a server to view its settings in more detail. Then select Open. The Email Server Details window appears, showing all of the existing settings. The parameters vary depending on the email server type.
You can add as many incoming email servers as you wish.
If you have details for another server displayed, you must close these before adding a new server.
You must have System Set Up selected in the Admin tab of your General Access security role.
You must first create the mail accounts separately on the mail server. The Email Settings window only enables you to create mail systems that are connected to an already existing mail account(s), which ASM Core checks through its messaging service.
Select the Menu button , then Admin, then select System Administration. The System Administration window appears.
In the Explorer pane, expand System, then select Email Settings. The Email Settings window appears, showing details of the existing outgoing and incoming email servers.
Select Add beneath the appropriate browse table – top for outgoing, bottom for incoming.
Select an email server type from the drop-down list.
Complete the additional steps involved if you choose to use MAPI servers.
Select Ok.
Complete the details. The email server parameters will depend on the type of Outgoing Email Server or Incoming Email Server you have selected.
Select to test the email functionality with the parameters you have specified.
Select to save the changes. Provide the Change Reasons if prompted to do so.
If your system is enabled for partitioning, you should define Call Impact, Call Urgency and Call Priority values and a Priority Matrix in each partition when configuring the partitions to ensure that calls logged through an incoming email account will automatically be assigned the correct Call Priority.
MAPI is no longer supported from ASM version EOS (10.5).
Select the Menu button , then Admin, then select System Administration. The System Administration window appears.
In the Explorer pane, expand System, then select Email Settings. The Email Settings window appears, showing details of the existing outgoing and incoming email servers.
Select the server you wish to update and select Open.
Update the details. The parameters will vary depending on what type of Outgoing Server or Incoming Server you are updating.
Select to test the email functionality with the parameters you have specified.
Select to save the changes. Provide the Change Reasons if prompted to do so.
Select the Menu button, then Admin, then select System Administration. The System Administration window appears.
In the Explorer pane, expand System, then select Email Settings. The Email Settings window appears, showing details of the existing outgoing and incoming email servers.
Select the server you wish to delete in the browse table.
Select and confirm the deletion when prompted.
You can test the functionality of the outgoing and incoming email servers.
Complete the details as follows:
2. Select OK to test the email.
To use this window, first send a message to the incoming mailbox you have selected to test, and then select OK. The sender, subject and message are displayed in the Message box (if the mail gets through). The status of the mail, that is whether it was successfully received, appears in the Status box.
| To Address | Type the email address to which the message is being sent |
|---|---|
Default Format
Select the default format for any outgoing emails sent, either as HTML or Plain Text.
Nano does not support outgoing email or systems configured for plain text. If Plain Text is enabled, emails should not be sent from Nano.
Message Format per Analyst/User
Select to enable the ability to specify an Email Format in the person's details and set the message format to the one identified for the Analyst/User, overriding the default format.
Deselect to disable the ability to specify an Email Format in the person's details and use the default format.
Outgoing Email Servers
A list of the configured outgoing email server settings that ASM Core will use for sending email. Supported email transfer protocols for outgoing email include POP, MS Graph API, and SMTP.
Incoming Email Servers
A list of the configured incoming email server settings that ASM Core will use for receiving emails. Supported email protocols include: POP3, IMAP, EWS and MS Graph API.
CC
Further address(es) for people to be copied in on an email
BCC
Further address(es) for people to be blind copied in on an email
Subject
The subject of the email
Message
You can put in some text for the email in the Message box if you like, though it is not necessary.
