Call States
Your system automatically assigns a call state to a call when it is opened and closed, to indicate the current status of the call. You cannot delete any of these values, you can only rename them.
ASM Core provides the following call states:
Renaming a Call State
Select ≡ > Admin > System Administration.
The System Administration window appears.
In the Explorer pane, expand IPK Management.
Select Call States to open the window. A list of states appears. You can adjust the column widths if required.
In the Title column, highlight the call state title that you want to rename.
Enter the new title.
Save the changes. Provide the Change Reasons if prompted to do so.